52 New Jersey Cadillac Service Centers

dropped off my car for an oil change on Saturday morning, - Mike

dropped off my car for an oil change on Saturday morning, and was told that it would take about 2 hours to complete the service, i waited about 4 hours and nobody called me about my car. I called the dealership to find out about my car only to find out that the service department was already called and nobody called me. good thing i was able to come pick my car up and pay at the sales department. Very bad service, and very disappointing! Highly doubt I will come back.

Vehicle Lease - 69Fastback

We turned in our 2013 Escape for a 2016 Escape. Bill Barton was very knowledgeable about all the Ford products and was very efficient. He took the time to show all the details on our new vehicle before we drove it away. Bill is a real Ford guy. My family have been buying vehicles from this dealership for 20+ years and have always been happy with the results. The service department is also very good.

Front end work. - Big thinker

The car looks like brand new. Amazing job and couldn't be more pleased. I am always going to refer to this collision center. Amazing job once again.

Sam and bob were fantastic , smooth transaction... honest... - mlagna

Sam and bob were fantastic , smooth transaction... honest dealership, will definitely be back for my next vehicle, I will definitely recommend family and friends and they went thru the whole transition smoothly

Recommended by open road mini of Morristown for collision... - Dan P

Recommended by open road mini of Morristown for collision service. Service tech decided to disregard what the insurance suggested recommended and attempted to fix the hood instead of replacing it. Not only does the repair look unacceptable but the paint job might as well have been done with a rattle can. There are very bad swirls all over, and it appears as if the old paint was sprayed over. In addition to the hood, the driver door was supposedly replaced with a new one, however there is a scratch about an inch long that is through the clear coat. The door was not put back on correctly and I had to being the car back again for it to be fixed. In addition to the horrible work done, our service rep Thoa, was very unhelpful, unwelcoming and rude, and acted as if helping customers is a chore. We have purchased three mini coopers and a BMW from open road, and we will not be giving them business any longer.

Just called Cadillac roadside assistance for a flat 45... - LisaS

Just called Cadillac roadside assistance for a flat 45 minutes ago. The car already had the tire changed. They are the best. Thank you Stephen!

From the very 1st day the customer service and quality of - mba6054

From the very 1st day the customer service and quality of work was impeccable. I would highly recommend this company to anyone who needs body work on their vehicle! GREAT JOB!!

horrible. - unsatisfied customer

Horrible place to buy a car. I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years. First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.

I have had 3 Scions serviced at this dealership and have... - btelesz58

I have had 3 Scions serviced at this dealership and have always found them to be pleasant and professional. My service advisor, Thurman Roberts has always been more than happy to go the extra mile to make my experience a good one. Service is always done right the first time and I always get a call letting me know when my car is ready ( if I am not waiting for it ). Overall I would recommend this dealership for any Toyota or Scion service. I have been to a few different dealerships but will always go back to Caldwell Toyota.

The whole experience was very good. Entire staff I dealt... - enright

The whole experience was very good. Entire staff I dealt with were courteous, helpful & friendly. I would certainly recommend this service center to anyone. great job!