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Terrific service! Always pleasant and efficient. The... - nsygnec
Terrific service! Always pleasant and efficient. The waiting room is tidy and clean, as is the rest room. Could not ask for a better experience!
Lester Glenn Jeep Happy Ending - LorenzoF
On 1/20/20 I went for service and I suggested a solution for the spare tire kit which is still on backorder from Jeep Mopar. Kerry Monica took my suggestion to the General Manager and 2 days later Lester Glenn Jeep gave me a Full Size Spare and Matching Rim for my Compass. Kerry and the General Manager made my problem go away.
Top Reviewed Service Specialists At This Dealership
Made an appointment two weeks ago for a recall on my Fiat... - buddykrupa
Made an appointment two weeks ago for a recall on my Fiat 500c. Appointment was at 7:45 am as I would be waiting and wanted to be first in the queue.
Arrived at 7:30 am Fourth car to be admitted. My car sat for 2 hours outside in the lot while people who had come before and after me came and went. After assurances from Chris that I was going to be next, I waited another 45 minutes in the lot. Finally I went inside to get me keys and leave. While Chris apologized what does that fix? Bad service. Bad service advisor. I live 45 minutes away and had to leave at 6:30 am to make the appointment. Never again. Second time and last time for me at Ramsey.
I called the service department at 8.30 am and spoke with... - Arno Orsini
I called the service department at 8.30 am and spoke with Ed Mossa to arrange a service on my 2020 Giulia.
He made an appointment with me at 10.00 am and promptly got my cars first service done within one hour.
Very direct and efficient service advisor.
Thank you Ed it was a real pleasure meeting you.
An absolutely awful experience. After being quoted what... - j878
An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing.
While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
professional and timely service - Len S
the manager was friendly , informative and very helpful with the service of my fiat
would highly recommend their dealership for anyone who wants great reliable service.
Vehicle Lease - 69Fastback
We turned in our 2013 Escape for a 2016 Escape. Bill Barton was very knowledgeable about all the Ford products and was very efficient. He took the time to show all the details on our new vehicle before we drove it away. Bill is a real Ford guy. My family have been buying vehicles from this dealership for 20+ years and have always been happy with the results. The service department is also very good.
Front end work. - Big thinker
The car looks like brand new. Amazing job and couldn't be more pleased. I am always going to refer to this collision center. Amazing job once again.