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An absolutely awful experience. After being quoted what... - j878
An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing.
While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.
Frustrating, Unreliable Service - Skeeter_Pants
After having a mostly positive experience purchasing my first travel trailer at Camping World of Bridgeport (CWB), I have experienced 1 1/2 years of disappointment and frustration with their service department.
Side note about their FINANCE DEPARTMENT:
* They will try to up-sell you on elaborate and expensive extended warranties and UV protection treatments.
* They tuck the cost of these add-ons into the monthly payment to hide the true expense. (In fairness, this is a common practice.)
* I went for the minimum extended warranty because I know that things go wrong even in new RVs.
* LESSON LEARNED: I’m out of pocket hundreds of dollars for repairs; I will never purchase an extended warranty again.
Here’s what I’ve learned about the CWB SERVICE DEPARTMENT in the last (17) months:
* Your minimum lead time for scheduling a service appointment is about (6) weeks. (This is typical for RV service places.)
* It usually takes (3) phone calls to the service department before you speak to a person to schedule the appointment. Don’t bother leaving a voicemail. It won’t be returned.
* When you arrive to drop off your RV, bring something to pass the time. You will wait at the service desk for around (20) minutes. The service personnel will be typing at their computers and making phone calls in front of you during this time. They will not acknowledge your presence until the wait time is up—this will happen even if you’re the only customer, you show up on time for your scheduled appointment, and you’re physically standing three feet away from them.
* The service rep is usually pretty good about doing a walk-through with you so you can show them what needs to be repaired.
* When you pick up your RV after the repair, walk through the rig again with the service rep. They will report that they have completed everything you'd requested. In my experience, THEY FOLLOW THROUGH WITH REPAIRS 25% OF THE TIME. They did repair on their first try a leaking, mis-threaded black-tank-flush connector. They failed to repair my slide-out the first time. (It was repaired during a second visit a couple months later.) They failed to repair a roof leak that is causing mold to grow behind the wallpaper. (Still not repaired.) They failed to perform the multipoint inspection as requested. (A free annual multipoint inspection is one of the few perks of the extended warranty.)
If you grow tired of the CWB service department’s lack of follow through, email their CORPORATE OFFICE: CSTeam@campingworld.com.
* I contacted corporate after watching the mold continue to grow on my trailer’s wall a month after CWB collected hundreds of dollars from me in payment for the leak repair. (A moisture meter has confirmed that the leak is still active.)
* My email to corporate generated an immediate response from the Camping World Customer Engagement Center and a quick phone call and email from CWB general manager, Tom. He left a voicemail since I couldn't pick up when he’d called. Tom didn't answer when I called back at the time he’d suggested—my call went to voicemail. He didn’t respond when I replied to his email. I got through to Tom when I called back again hours later.
* Tom was unapologetic and asked what I wanted. When I explained that I wanted the leak to be carefully assessed and thoroughly repaired at no charge, he agreed (after first suggesting the he comp me for labor only).
* I explained that I needed to see this agreement in writing, and Tom said he’d have the director of the service department email me the agreement the next day. No email ever arrived.
I WILL NOT BE TAKING MY RV BACK TO CWB, nor will I buy from them again.
I regret that it took me so long to decide this. I've discovered another RV repair facility near Philadelphia that has proven to be much more responsive.
Service writer and staff - jj
34 minutes ago
I am writing this review on behalf of my service advisor Robert Cook. Bob has always been available to me whenever I had an issue even when I was on vacation bob called me and helped me figure out what was wrong. Whenever I come in bob checks out the issue personnally. If the vehicle needs more time he would take the initiative to call,text,or email me till contact was made. There was a paint issue past the date of warranty and he stepped up along with service manager Stephanie to contact manufacturer and convinced them on my behalf that is was a manufacturer defect. Dealing with bob is like working with family he is professional and caring every time I go in. I would hire bob in a min if I had a customer care driven business. He is an asset to the campingworld family.
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
We recently purchased our Caravel 19 Ft CB and the... - pbrewer1
We recently purchased our Caravel 19 Ft CB and the experience was superb. Made our trip from New Hampshire worth the trip. This included all aspects of purchase, training, and delivery. The whole team was awesome including Patrick Botticelli (sales), Ken(training and walk through) and Joe who set up our tow settings on our Ram 1500. First class all the way.
Vehicle Lease - 69Fastback
We turned in our 2013 Escape for a 2016 Escape. Bill Barton was very knowledgeable about all the Ford products and was very efficient. He took the time to show all the details on our new vehicle before we drove it away. Bill is a real Ford guy. My family have been buying vehicles from this dealership for 20+ years and have always been happy with the results. The service department is also very good.
Front end work. - Big thinker
The car looks like brand new. Amazing job and couldn't be more pleased. I am always going to refer to this collision center. Amazing job once again.
Bumper they put on rusted out - Ray123
The bumper rusted out after a few yrs and I brought in the warranty that says guarantee, they blame it on where they get their bumpers from RATHER than help me out, at least go to where you get your products and try to help the customer out! You just basically said I’m SOL....thanks Quality for the kick in the pants! From now on I will go to a DEPENDABLE BODY SHOP! Lesson Learned...