1,131 New Jersey Used Car Service Centers

It was a pleasant experience. the only problem... - Schmidtjbs

It was a pleasant experience. the only problem encountered was the vehicle was not completely detailed. However that is to be taken care of. I was very satisfied and would recommend to others.

Very clean shop they do not try to upsell you, Car is - Max2257

Very clean shop they do not try to upsell you, Car is always clean and ready to go, Fair pricing.

Great people, horrible experience though. After... - JustAnotherBadExperience

Great people, horrible experience though. After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly. At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience. But it gets better.. After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.

Bought a van from them with a 1 year warrenty on engine.... - totowatony

Bought a van from them with a 1 year warrenty on engine. 2 weeks in engine went. warrnty was invalid as the engine did not have enough miles on it. agreed to have another engine put in.also with 1 year warrnty. took them 3 weeks. when we asked for the warrenty papaers, we were told they could not get a warrenty as the cars had too many miles on it. makes you wonder if there even was a warrenty. got the car back and 1 week later check engine light came on and car stalled making turns. was told it was the power steering pump and the alternator. had both replaced. stalling problem still there. local kid in my neighborhood looked at car and found 1 engine mount not attatched. took it back. 2 engine mounts not attatched. have had 3 sensors replaced. engine light came on again. they replaced a transmisioion solenod. went we went to pick up car, check engine light still on. when we asked them about it, they gve us back our check and said do not come back here for service. if you buy a car from these people, be prepared for a royal screwing.

Needed work on my '96 Mustang. Brought it to Certified... - llvis27

Needed work on my '96 Mustang. Brought it to Certified Auto Mall in Howell on Saturday morning. Met with Dave. Explained what was wrong and what I thought it needed. Dave was THE best service manager I have ever dealt with in 35 years. Upfront and he explained everything in layman's terms. He said he would call me in a few hours with an estimate and what was needed. He did exactly what he promised. Called me that afternoon, took the time to explain everything he needed to do and when he could get it done. He kept his word on all counts!! I couldn't get back to the shop since he had my car. He had someone pick me up at home and drive me back to the shop!!! It turned out the guy that picked me up was the owner, Art!!!. Another good guy. Bottom line is the customer service was exceptional and I felt very good about the price (LOWER THAN THE ESTIMATE!!!) and the repairs. I am recommending Certified Auto Mall to all my friends and neighbors.