Fantastic service experience! - Janet Taylor
My 2013 MINI Cooper S had a 1.5" gash in the LF tire. MINI Roadside Assistance was there in a timely fashion, (actually early), with stellar communication. The vehicle was towed to Princeton MINI. There, they replaced the damaged tire, did a keyread, performed the services due, ( brake fluid flush, filter changes, etc.). Also, the car was washed & vacuumed. My car left my driveway at 2:15pm. The drive to the dealership is about 30 minutes, so I'm guessing the car arrived there at around 2:45pm. At 5:08pm I received a call telling me that it was ready to go. They also gave me the hours they were open this evening and the time they open tomorrow. The turn around time was amazing!! Everyone was efficient, pleasant & effective. Kudos to Jen Ocsack! Thanks. I can't imagine how you could be better.??
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