1,131 New Jersey Used Car Service Centers

Inexperienced mechanics, horrible customer service - tarassuran

Purchased a new Levante from the them. Sales Chris Kang was great and professional. The moment I had to meet with the service problems began. Service department needs to grow a pair, step up and be responsible for mistakes that they made and part that they break. Service lacks professionalism and customer respect. Shane Rotolo, Assistant Service Manager, does not promptly respond to the phone calls or emails. Takes days to know if he got your email and if he will even work on your issue. Service department has no Quality Checks. After several service quality issues they did not bother to QC a car before delivering. As a result one side windshield molding was installed properly, damaged and I had to make another trip to them to replace this part. It took them 1 month to order it. When other dealer said they can have it in 4 days. Also, when installing a car roof rack they managed to install in backwards, ignoring obvious instructions.

I lost my power steering on the highway and this jeep... - Jwes

I lost my power steering on the highway and this jeep dealer was close by so I had my jeep towed there , and they wouldn't even look at the car. They told me to come back or leave it there and they would SEE if they could get to it next week. I thought that a 5 star dealership would at least take a look at a car in an emergency situation, but I was actually better off taking it to the local repair body shop that ended up fixing it. After reading the other reviews though sounds like I may have avoided something worse by not going there. Stay away from these guys.

I took my car to this location for a diagnosis, as I was - Mike

I took my car to this location for a diagnosis, as I was having an issue with my motor blower coming on intermittently. They misdiagnosed me on 3 different occasions to the tune of almost 2 grand. Each time I brought the car in, they'd tell me they figured it out this time. They changed my climate control box and BCM, claiming it was faulty, but the issues persisted. I decided to take the car to an electrical mechanic, and he found that not only was the issue simply a wiring harness issue, but the climate control box this dealership got for me was faulty. Thankfully, I still had the old one. I contacted the dealership and their answer was basically, sorry nothing we can do for you. They love to brag about having techs with 30+ years of experience, but it's obvious that doesn't translate to ability. When I looked online it appears I'm not the only customer with this same issue of suffering at the hands of their incompetence and ineptitude and being charged an arm and a leg for them to continuously be wrong. They also failed to keep in contact with me while having my car. Unless I reached out, there was never an update. Stay away from this dealership, unless you're looking to get ripped off.

DO NOT PURCHASE CARS FROM MAXON HYUNDAI (UNION, NJ) and - catgismo

DO NOT PURCHASE CARS FROM MAXON HYUNDAI (UNION, NJ) and DO NOT USE THEIR SERVICE CENTER I purchased a brand new Hyundai Kona from Maxon Hyundai in January 2025. The car ran perfectly until I brought it in for its first scheduled service (oil change + tire rotation) on Friday, August 15, 2025 at 6,500 miles. Shortly after that service, the same rear passenger tire began showing low-pressure warnings and the sensor was later found to be faulty — problems I had never experienced before. Aug 15 (Service Day): I was told the service would take 2–2.5 hours, but I waited over 3 hours with no real updates. Rudy eventually said the technician was “wrapping up.” Unlike most dealerships, I received no information about a multi-point inspection. Importantly, if there had been a nail or puncture at that time, a proper inspection should have caught it and the service will typically include multiple point inspection. Aug 18 (3 days later): A low tire pressure warning appeared on the rear passenger tire. This had never happened before the service. Aug 22: I called Rudy. He told me to bring the car in. The light was still on when I arrived, but Rudy claimed it had gone off and said they couldn’t scan. He told me they checked the tires, saw no problems, and blamed it on the weather change. I even showed photos of the warning light, but he reset the system and sent me away. Sept 8: The same tire warning appeared again. I called Rudy immediately. He said there were no loaners, but I could bring the car back on Sept 11. Sept 11: I dropped the car off again, this time insisting they scan it right away while the light was still on. Sept 12: I received three different explanations from Maxon: first, they told me the TPMS sensor battery had died and it was common brand new car or not (REALLY???) and the tire had a hole patched without mention any nails; later Rudy said there was a nail and it was not Maxon's fault; finally, when I picked up the car, the written report only said “sensor faulty” and “patched a hole” — no mention of a dead battery or a nail. Rudy stated it was Hyundai product issue to have faulty sensor for a brand new car. The facts are clear: My car had no tire or sensor issues before Maxon’s service. Hyundai’s scheduled service typically include a multi-point inspection If there was truly a nail or hole, they should have caught it on Aug 15. On Aug 22, Rudy reassured me again that he checked the tires and found no issues, and blamed the weather. By Sept 12, they had given me three contradictory explanations for the same issue. This isn’t just poor service — it’s inconsistent, dismissive, and untrustworthy. I brought in a brand new car with no issues, and within days of their service, I was left with a faulty sensor and a patched tire, plus a string of conflicting explanations. If you value your time and want honest, professional service, I strongly recommend avoiding Maxon Hyundai.

I am very impressed with the service department and their - ROBERTGDUMVILLE

I am very impressed with the service department and their Technical service representatives . Jami is wonderful to deal with.

Helpful, sweet and knowledgeable. - hank5263

Helpful, sweet and knowledgeable. I felt important and respected. I will definitely be back soon to check out the newer models.