New Mexico Recreational Vehicles Dealers

I had a great salesperson who helped my wife and I get a... - DavidK

I had a great salesperson who helped my wife and I get a great RV at a great price. He walked us through the pros and cons of different kinds of RVs and, being a fellow RVer, has been very helpful with advice for what to do when we go RVing. But dealing with the finance department has been a living xxxx. We signed up for the extended warranty when we bought our RV back in late June. I did some shopping around and found out the warranty was way more expensive and low rated than another company so I decided to go with the other company. I called Holiday World and was told by Aaron in the the finance department that canceling the extended warranty would be "taken care of." When i didn't hear back from them for about a month I called back and was assured that the refund was in process but that it would be sent to the former lien holder (we paid off our lien in 2 weeks). I called USBank and they said the refund would come from Holiday World. I called Holiday World back and talked to the general manager Al Camacho and he said to call the warranty company. I called the warranty company and they again told me the money would come from Holiday World. Now I have requested several times to have an email sent to me that I was assured would take care of the problem and after several requests have not received the email to sign and send back. In fact the finance guy, Bob Messina, told me "he was sending it right now" twice today and he never sent it. I asked him why he didn't send it two weeks ago when we spoke and he said he didn't have my email address. I gave him my email address that day. He said he'd been trying to get ahold of me and I didn't receive any calls from New Mexico in the last two weeks. They have flat out lied to me over and over again. I 've been getting the run around by these guys for 3 1/2 months. They owe us over $7000. I would highly suggest you not buy from this company. Once you're out the door they do not want to help you. We just want our money for the warranty we cancelled. Also, the general manager told me they added an extra charge when we went to buy the RV, some kind of coating that was "already on the RV" to jack up the price another $1995. I should have argued because I didn't agree to them adding this coating like another customer said in the reviews. Again, our salesman, Brent, was very helpful and we're happy with our RV, but getting the money that is rightfully our returned to us has been a nightmare!