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Roger Mendiola has made the Lithia Service Department... - dsalazar_243
Roger Mendiola has made the Lithia Service Department efficient again! I would dread having to call for service on our Jeep Grand Cherokee! I just didn’t feel that the service I received was reliable. Roger Mendiola was professional and stood behind the timeline he gave us forgetting our Jeep back to us! Thank you Roger!
Top Reviewed Service Specialists At This Dealership
Outstanding service and all around professionalism. In... - whosbob
Outstanding service and all around professionalism. In particular, service and attention to detail by Mr. Dan George was exceptional. His support was a 10 out of 10 on all counts. I look forward to my next service appointment with Mr. George.
Valentino is always willing to help and very... - DDHowe
Valentino is always willing to help and very accommodating. He has been our go too when we need assistance with routine maintenance as well as major repairs.
Excellent Customer Service - joycbarela
On 05/05/2020 Linda Smith contacted us about a Chevrolet Silverado we had messaged her about. She took our information and went to work and got us the deal we wanted all in the same day.We did everything via phone and our truck was ready and waiting for us that afternoon. Signed off on the paperwork and we were good to go. Linda did an exceptional job and made it as easy as possible for us. Thank you Bravo and Linda Smith! We love our truck!
Jennifer and Garrett were spectacular!! I was incredibly... - downtowne333
Jennifer and Garrett were spectacular!! I was incredibly impressed. They got me in right away they showed me the issue and they fixed it immediately. While I was waiting I spoke with a very knowledgeable and very handsome salesman. Let me tell you he knew his stuff he answered every question I had without pressure. I love this dealership they will always have my business
Horrible service and persistant lies - Viceroy
I broke down and had my vehicle brought there because they said they had the parts. On the first day, they diagnosed the problem and said they needed to buy the parts and required that I pay for them up front. Day two they said the parts weren't in and they needed to do further diagnostics. Day three they said they weren't sure if they had the parts or not but didn't have the time to do he diagnostics. Day four they were closed, but assured me they would have the diagnostics done and I would be on the road on day 5. Day 5 they told me they didn't do the diagnotics and if I wasn't satisfied with their work I could take the vehicle--which was partially taken apart--somewhere else. I didn't know how to deal with it so it stayed there. Day 6 they assured me the work would be completed and it wasn't. Day 7 I was told they were 99 percent sure they'd have the work done. Day 8, in the late afternoon, they did the work. They supposedly found something else wrong and replaced the part but never showed me the supposed broken part. Day 9 I got the vehicle back. Day 10 I had to take it to a different shop because they screwed up the work they did on Day 8. They lied to me through out the process and the work performed. They also said they would give me a partial refund which was also a lie. DO NOT TAKE YOU VEHICLE HERE FOR REPAIR.
No Integrity, No responsibility, No accountability - Caf351
Knowledge of trucks. Minimal Follow up non-existant, Lies fly freely, ability to follow instructions failed, inability to keep their word and no apologys. They don't care if they have your business. Service department held us hostage for two weeks waiting on 4tires and they ordered wrong ones.
The worst service department, service advisors, and... - mhinch
The worst service department, service advisors, and laziest employees of any dodge dealerships I’ve ever been to in my life. Drive to Deming if possible.
Made an appointment to have my Truck worked on for... - jeffseym
Made an appointment to have my Truck worked on for Friday, Told that the next morning appointment was the next Tuesday but could get it in on Friday. Friday noon Im at Dealership checking it in and Im told sorry but we can not look at it today, Its likely going to be held over till we can look at it, maybe Monday or Tuesday. I wasted three days here in Las Cruces waiting for an appointment that is not one. I could have taken it to Albuquerque for repairs and been back to work today now I have to get it up there Monday and loose 4-5 days of work, I love loosing $2000-3500
Rip offs! Purchased expensive platinum service plan that... - Gilbert
Rip offs! Purchased expensive platinum service plan that did not cover dead batteries on a 1 year old $80k diesel Ram. Batteries have 2 year free replacement that they did not honor. Terrible service. Shop elsewhere.
Great service - Shelly318
Took our vehicle in for minor service. Work was done quickly and at a fair price. James was very courteous and professional. Will bring our car back again as needed.
I have tried to get service done here in the past. In... - B. Essary
I have tried to get service done here in the past. In 2003 I told the service manager (Shawn) I would not be back. I tried again 5/07/07 and got the same treatment. The - "don't need your business treatment", lack of knowledge, rude, no time to talk, seem bothered by my presence, and must be very unhappy in their job. I have no problem at the Chevy and Ford place (I have one of each). They are friendly and want to satisfy my needs. I will continue to take my Grand Cherokee and Wrangler to the Ruidoso dealership where they want my business and treat me like a valued customer.
Excellent Service Department - Samantha
Gilbert in the service department was the nicest, most helpful man. He was knowledgeable and friendly on the phone prior to my visit. It was an excellent experience. Thank you Gilbert!!!!