72 New York Genesis Service Centers

I've owned luxury cars for years. - crejohnSgtJack

I've owned luxury cars for years....Oldsmobile 98's, Caddy Sedan DeVille, Lincoln Continental and, for 15 years running, 4 different Lexus RX350's. When ANY of them required service, if I did take a loaner, it was the same make of vehicle. when I brought my Lexus to either Lexus of Massapequa or Lexus of Rockville Center, I'd get a Lexus loaner. In March of 2023, I paid over $70,000.00 for a Genesis GV80 and their loaner fleet seems to be Hyundai vehicles. On Monday, my car will be in for service and Genesis of the North Shore will drop off a Hyundai Tucson....a xxx $23,000.00 car. Be aware, question the promises

My vehicle showed a warning of "A/C off due to... - Martin Soloway

My vehicle showed a warning of "A/C off due to temperature of engine" I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM was unable to correct the problem. I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem. After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced. I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me. I therefore think a "Good" rating is proper under the circumstances described.

Unethical Business practices. - Carguy13

I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service

This shop does by far the best quality work. They're... - Tappollo719

This shop does by far the best quality work. They're honest, highly skilled, and the best in the business. If you want something done the right way, whether it be mechanical work or body work, then this is the place for you. They are experts with high end makes and I wouldn't trust my car with anyone else.