198 New York Ram Service Centers

f it’s up to me I will give them zero starts. - parmaranmol10

f it’s up to me I will give them zero starts. I have the worst service experience. My 2016 Senta Fe had an engine replaced recently from this place. When I went to pick up my car after the engine replacement my driver side mirror was damaged, My car had scratches all over and there was rear bumper damage. And this is not the first time this happened to my car. My car got hit 3 times in there dealership. The staff, service rep, manager is clueless. The dealership doesn’t provide with any loaner vehicle. I am paying for Uber and Lyft everyday to go to work and the dealership is not reimbursing me. It’s been more then 3 months I spend over $2000 in commute and they still have my car. After the engine replacement I didn’t get to test drive the car. The new manager is so unprofessional and he have no idea what’s going on at the dealership. Every time I ask him questions he tells me I will speak to my higher authorities and never gets back to me. When I saw the damages on my car The new manager refused to fix it and he started blaming all the damages on me then the service rep brought in the paperwork which showed when I dropped the car at there dealership it had no damages at all. When I asked the new manager to give me a copy of that document he said I will email you the copy by 5pm I called him back and he said I can’t give you a copy it’s legal document. After reviewing the paperwork he tells me that we will fix the car but the way he said it it sounded like he was doing a favor to me. The old manager was so nice and helpful I think his name was Peter. He always helped me with my concerns. I reported my concern to the Hyundai case manager and there dealership in Bayside.

2010 power wagon, cost 50000. 36000 miles axle joints,... - Bosssman

2010 power wagon, cost 50000. 36000 miles axle joints, covered. 40000 miles steering box out of warranty not covered. 1000 dollar repair. 55000 miles power steering pump failure, not covered by power train warranty. 900 dollar repair, I'll do it for 550. Dealer part not working correctly. Notified dealer, told to wait a week it's air in the system. Finally get an appointment, dealer agrees to replace pump. Defective. After changing pump dealer notices plastic bits in steering box. These are bits from defective pump. Dealer says he isn't responsible since I changed pump myself and won't pay for box, but will pay for pump that caused problem. This has been the worst car buying experience ever. I like the dodge product but this dealer will not get my business ever again. Business link means nothing either.

Jess is a Great salesperson! - Retired

Jess is a Great salesperson! Always Friendly service. A good place to do business with.

Service department has been extremely helpful and prompt - miketulsey

Service department has been extremely helpful and prompt on 2 recalls I had on a Jeep. VERY impressed with their customer service as well. Even helped me after hours

Brought my 2024 VW Tiguan for service car was sitting - megaautoleasing

Brought my 2024 VW Tiguan for service car was sitting there for a week to do oil change and inspection first all they didnt provide with loaner car said that we didnt buy car from there dealership that we not qualified for loaner car can get in touch with service manager whenever i called there eather his busy or his xxx is off i dont understend how they operate the dealership feels like they're doing you a favor to service ur car

They got us exactly what we asked for. Didn’t try to put... - Jackie

They got us exactly what we asked for. Didn’t try to put us in something we didn’t want. I appreciate you guys. Thanks

It had been a really rough 2 weeks as my mother passed - Mike

It had been a really rough 2 weeks as my mother passed away and the funeral was on Monday. On Tuesday we took my father and headed to our camp in New York to get his mind off our loss. My jeep started losing power and the engine light was flashing. I quickly started searching on my phone for a jeep dealership. Wally's was the closest. I limped it about 13 miles to Wally's. I was 2.5 hours from my camp and had never been in that area before. My wife explained our situation to Nivek. I could not believe what happened next. Nivek came right out and took the vehicle in. Within minutes he knew what was wrong and he said they could fix it and it would take about 2 hours. I have never had service like this. We were back on the road in 2 hours and I couldn't have been more thankful. Everyone there was amazing to us.

I had a very complicated issue with my car. - Keith

I had a very complicated issue with my car. I called and spoke to the service manager. You understood my problem. He then got what the general manager who also understood my problem. They took wonderful care of me in my car. They went beyond the call of duty. They were totally awesome.

I would like to Express my thanks to the Service Dept. - shotzie1

I would like to Express my thanks to the Service Dept. at West Herr, for their communicating and getting the Job done. I would highly recommend them as a Great Dealership to do Business with, in all aspects.