2,440 New York Rivian/1000 Service Centers

All Cadillac Employees Robert Basil Southwestern blvd in - 1Michele

All Cadillac Employees Robert Basil Southwestern blvd in Orchard Park were professional and kind. They made my service experience very good.

I wanted to take a moment to express my sincere gratitude - MDiPoalo

I wanted to take a moment to express my sincere gratitude for the exceptional service I received at Robert Green Chevrolet. On May 7th, I picked up my new 2025 Chevy Equinox from your dealership. I was thrilled to take delivery of the beautifully redesigned vehicle and could not be more pleased with it. I picked it up late in the day, around 5:30–5:45 PM, and shortly after leaving, I stopped at Stewart’s in Wurtsboro to fill the gas tank. While parked, a screen prompt appeared offering a system update. Without thinking it through, I clicked "yes" and allowed the update to proceed, which took about ten minutes. Unfortunately, after the update completed, an error message appeared—“Transmission Error”—and the vehicle would not move. I immediately contacted Brandon Schanil in the service department. He was incredibly helpful and responsive. Brandon suggested the issue might resolve with a reset and even explored having the vehicle towed back to the dealership. When I told him I’d try disconnecting the battery first, he reached out to one of your employees, Scott Morizzo, who lives near Wurtsboro. To my surprise and relief, Scott arrived shortly thereafter with diagnostic equipment, called me directly, and worked on-site to reset the system. Thanks to Scott’s expertise and willingness to go out of his way, the vehicle was back up and running in no time. I was absolutely blown away by this level of support, professionalism, and genuine care. In all my years as a customer, I can confidently say this was the best customer service experience I have ever had. Brandon and Scott turned what could have been a frustrating and stressful situation into a powerful example of how much your team values its customers. Because of this, I will continue to purchase and service our vehicles exclusively with Robert Green Chevrolet. Please extend my heartfelt thanks to Brandon and Scott. They are true assets to your organization, and I’m deeply appreciative of how they treated me—with respect, urgency, and care. Warm regards, M Dipoalo

WARNING!!! Run Away - check out REAL ratings on Yelp,... - marty5000

WARNING!!! Run Away - check out REAL ratings on Yelp, BBB, and Atty General file of complaints. These guys are crooks, same story over and over!!! Paul Roberts puts a bogus Inspection Sticker on his cars and thinks he can convince me 2 other certified mechanics are lying??? $13,600 Audi cost me $5,600 out of pocket to get legal Inspection Sticker - piece of crap didn't even make it home from lot!!! BEWARE LADIES, Very rude and obnoxious to deal with - has obvious issues :) Complained to my husband I was in a drunken stupor? LOL What a pig.

We purchased our car there . - musicxpress2000

We purchased our car there . Before the 1st extended warranty for peeling paint was issued our car was peeling on the roof / hood . They were honorable and repaired the peeling areas . After the 1st extended warranty came out and expired our paint started to peel everywhere else on the car . When the 2nd peeling paint warranty extension was issued I contacted Rockland. I was told they're trying to negotiate with body shops to do the work but they had no idea how long that would take . They said they would notify me as soon as they get a body shop . That was 6 weeks ago .We haven't heard back from Rockland yet. Either they didn't get a body shop or maybe don't want to be responsible for their company's faulty paint ? It's very disappointing the customers have to call multiple dealerships to correct this problem while many of them seem to have excuses why they can't repair it .

Amazing Service - steveburns

I’m completely amazed by the level of service here. I would recommend this service center toanyAudi owner. They’ve fast and extremely professional. The customer service people are the best I’ve ever dealt with, bar none!. Yoshi is incredibly friendly and helpful, very professional. I live over 100 miles away and I will never take my Q5 To any other service shop. These people are the real deal. The facility is clean and comfortable. The shop is crazy cool and clean. If I were a service tech I would want to work in this shop, it’s like something out of a mechanics dream.

Wonderful customer service. - betsy

Wonderful customer service. Waiting area: clean, neat, coffee available Service completed in timely manner. Staff was professional

I have a 2002 Chevy Tracker, which has been in for a... - kjsun123

I have a 2002 Chevy Tracker, which has been in for a passenger seat replacement three times! It STILL does not release out for a passenger all of the time. Eric Mangetti would not deliver a loaner to me as he seems to think in 15 minutes he can fix this - which would be the 4th time back to be replaced with a new one. I do not have the time to deal with again and again. The car should be picked up, a loaner given, ... the seat belt replaced no questions asked at this point. Oriy I spent!

Last November (2021) I brought my car in and had the - mderda

Last November (2021) I brought my car in and had the front brakes replaced. In March of this year, I brought the car back in because the front brakes were making noise. I was told it was because the back brakes had damaged the front. (The back brakes were done at another dealership in July). I brought it into a Chrysler dealership in April to check the brakes and there were no problems with the back but the fronts needed to be replaced. After only four months the front brakes should be under Mopar's warranty. The company refused to do anything whatsoever about the front brakes and the person in the service department was extremely rude..

They advertise loaner vehicles but have none! - EM

They advertise loaner vehicles but have none! New F250 with rear end noise .Asked them to check it out while in for service. Didn’t have time so they said to look at it. Said I had to leave overnight. Told them to keep it then but service manager changed her mine and said no.WTH !, After 5 phone calls to service found out the only qualified tech to check u joints / rear end had quit. None of the other 15 techs could look at it for a evaluation. Place is a joke !! Then they tried to charge me for service and updates which should have been free. This is my first and last ford vehicle. Soon as I can order a new Chevy this one will be for sale. Stay away from this dealership . Looks like changing oil is all they do.