2,436 New York SRT Service Centers

I have a 6 year old golf and this will be the last... - nonvwservicepatron

I have a 6 year old golf and this will be the last volkswagen I will ever purchase due to the sole fact that the service is absolutely the worst. I have been to a total of four different volkswagen dealerships for service and the only one that I a good experience with closed down due to cutbacks. Bayside VW, by far, wins the award for worst service. A check engine light (which I KNEW WAS BECAUSE OF ERROR CODES 16804 & P0420 - catalytic converter problems) resulted in over $3,000 worth of up-sell by the "VW Specialist", completely outside what I initially brought my car in for. The list is as follows: Rear Spring broken $445.00 Strut top and bearings $285.00 Sway bar bushings $130.00 Mid Muffler $375.00 Lower engine Shield missing $85.00 Coolent Flush $129.95 Brake Flush $129.95 Power Steering flush $129.95 06 Body throttle body service $215.95 timing belt $975.00 Major Service $475.95 I dont know what a 'major service' is but I do know that I've been going to a trusted mechanic and went to my mechanic 24 hours before taking it to the dealership because I wanted to verify the results of the dealership. Don't you think my mechanic would have told me that my rear spring was broken? Also, those that are not car savvy, any of those flushes listed above are basically NOT REQUIRED EVEN IF YOUR CAR IS 10 YEARS OLD. Needless to say, I withheld giving me the results of the check engine light by telling me "they're still working on it but I will need to know as soon as possible if you'd like the other work done so that we could finish everything". Once I declined the $3000 job, he said nothing was wrong with my car and they performed a "CAT WASH". WARNING: THOSE OF YOU THAT KNOW YOU HAVE A CATALYTIC CONVERTER PROBLEM, THEY WILL MAKE YOU BRING YOUR CAR IN FOR TWO VISITS. FIRST WILL HAVE TO BE PAID. BE SURE NOT TO PAY FOR THE SECOND ONE EITHER BECAUSE THE DIAGNOSTIC IS COVERED UNDER WARRANTY. I made the mistake of paying for the first visit, only to have my check engine light turn back on again less than 15 miles later. During my 2nd visit, I was not assigned to Warren but to Joe. As Joe seemed to want me out of there as quickly as possible, I heard Warren 'recommending' to a customer with a 2 year old VW that he needed a brake flush. FLUSH!? My lesson learned is that I will NEVER set foot in a VW dealership ever again. I will sell my car before setting foot in a VW dealership ever again. VW dealerships provide UNETHICAL, UNPROFESSIONAL, INEXPERIENCED 'SERVICE'. It's unfortunate that they are the ones that they say we should trust to provide us with their expertise knowledge about volkswagens.

AVOID THIS PLACE! - lennybronx

AVOID THIS PLACE!! The quality of service here is horrendous. I've been to their service department four times while having under 8,000 miles. -The first time was for an oil change when despite having an appointment, I was turned away by the service advisor(claimed to be the service manager at this time) Dominic because "Don't have time today. We're short staffed." - The second time was for the oil change where the service advisor Joseph helped me. While there, I also mentioned concerns regarding the brakes squeekng and the door panels rattling. I was told the service tech could hear the noises in the door from a likely manufacturing defect. The tech also heard the brakes squeeking and lubricated them and I was told to let them know if they were still squeezing after I drove for about a week. I was told to come back early so they could take the day to remove the panels and take a closer look. I made an appointment on the spot and was told to arrive at 7:30(the posted opening time on the front door of the service center) the following week. - The third time I arrived at 7:20 to shockingly find nobody around. I walked around inside the entire dealership and service area uninhibited; In and out of offices where personal financial information and car keys were laying around. I had quite a blast by myself and learned a lot about the dealership and the way it is foolishly run in that time I was alone. It wasn't until 7:45 someone arriving at the dealership for the day stopped and asked if I needed help. By 7:50 the service advisor Dominic arrived and told me that they actually opened at 8am despite what I was told by a service rep and despite what the posted hours of operation are. A service tech confirmed hearing the brakes squeezing and the door panels rattling. The lubricated the brakes, and I was told to make an appointment to come back early and give them the day to work on the door panels. 4th time is the charm I tell myself, I drop the car off at 8am and I'm told the usual by Dominic "I'll try to have it looked at but can't guarantee anything." Why do I bother make an appointment if you can't guarantee the vehicle will be looked at? When I return I'm told by Dominic and the service manager that they couldn't replicate the sounds. The previous technician literally lubricated the brakes because there was a sound and he confirmed the rattling but now I'm being told there is nothing they can do because they don't hear it and don't believe me. Because I waited until around 8,000 miles to report the annoying sound. They said they believed it was because I have tinted windows,(which shows the ignorance of the manager since they never removed the panels to apply the tints.) they said no other similar type of vehicle has these issues(I had to stop myself from explaining the definition of a factory defect to the idiot.) The service manager was rude, Dominic looked like he didn't give a care in the world during each interaction. I have a masters in business administration with a concentration in management and a certificate in international business. I've worked with the state government, federal government and with several financial institutions. Luckily for me, I can see the signs of poor and in some cases, illegal management and operation. Thankfully, I know who to contact regarding the rather shady operations at this business from the service advisor even right down to the finance manager. But others may not know, so I am writing this rather lengthy warning in hopes others will need my warning. I didn't have the patience to argue with the service manager or general manager at the time because I know how to handle this outside of the business but be warned now to whoever may be reading this.

Worst experience with a maintenance service. The owner... - cyn thia

Worst experience with a maintenance service. The owner Steve Cravotta lied to me and told me during 4 hours that my car would be ready in less than one hour. He became extremely rude when I asked him why my car was not ready after 5 hours waiting. I will not recommend this place to anyone and will never give them anymore business.

Great Sales! Service needs improving - JB

I purchased my vehicle 2 years ago today. Phil and Shelly were fantastic!! I got the minimum price I was willing to accept for my trade. They even threw in extras. The sales people were phenomenal!! Highly recommend for sales. Service on the other hand truly needs some work. You may want to go to another Subaru dealer for service. I have asked for well over 1-1/2 years for my mud flap and rivets to be looked at. I'm very busy and don't have time to sit and wait for the vehicle. Typically, I'm quickly dropping it off and leaving so my ride doesn't have to wait. When I arrive to pick up my car after work, they are closing in about 5 minutes. Yesterday, I mentioned after at least 4 requests, they still have not taken care of the mud flap, and after 3 requests, the rivets that fell off within first few months were finally replaced. They stated it was under warranty, then when I got to pick up my car, it wasn't done and they said it was $75 and not under warranty. My fiance reminded me that I mentioned the drivers side was loose when I took it to the first oil change. I assumed it was taken care of. Few months later, I noticed it was detached from 1 bolt that holds it to the car. I again mention it and continue to mention nearly every time, but still is not addressed. Another complaint, they never discuss anything about the vehicle. They don't mention what they have inspected or what needs to be done down the road or at next service. Every car dealership I have been to has always sat down with me and went line by line about what they inspected or will inspect next time. Not pleased with service department at all. Also, I had to go back for 3 days to get my car inspected because the machine was down. What an inconvenience for me and my coworker!! They could at least throw in a mudflap for the inconvenience!! Their cost with labor is $75, without is $40 as an accountant, I'm certain their cost of the mudflap is no more than $16. If the owner or salesperson I dealt with doesn't address, they will be losing a customer all together due to a mudflap.

Unacceptable Service. After purchasing our flying Spur... - apaseklo

Unacceptable Service. After purchasing our flying Spur Speed from Manhattan MotorCars we had it serviced for the outstanding items & it was returned to us with a broken front grill, dent in the back chrome bumper, dents in the door & cigarette burn in the leather seat. They continued to drop the ball ordering wrong parts and wasting my time so we cut our losses and have the car repaired at Bentley Parsippany who demonstrated exceptional service. We also sent 2 emails expressing our dissatisfaction to the GM and owner of Manhattan MotorCars & never even received a call back. Unacceptable!!!! I am just shocked with the lack of customer service Manhattan MotorCars provided & recommend to buy and service your car from Bentley Parsippany.