2,439 New York SRT Service Centers

Horrible service purchased a 2021 Ford eco-sport had to... - Wpmurphy88dl

Horrible service purchased a 2021 Ford eco-sport had to argue with them for interior parts missing that they said didn’t come with the car after showing them the website that said it did and arguing for two weeks I got the parts now three months into it Carol has no windshield wipers no speedometer no radio no AC scheduled an appointment today one month out they do not have a loaner car to give me I will not supply me with a rental car now I have a car in 90° weather with no AC no speedometer no radio and I cannot drive in the rain worst warranty I have ever heard of

I bought my Hyundai at this dealership and have never had - tobrien140

I bought my Hyundai at this dealership and have never had a bad experience with their service department. They are truly the best

They are friendly and helpfully to me. They do the work,... - Lucille Coppola

They are friendly and helpfully to me. They do the work, that needs to be done to my car. I would recommend this dealership to anyone.

I have a 2016 smart for two that the dealership has... - DoItRight

I have a 2016 smart for two that the dealership has failed to correct the random activation of the alarm system. It goes on at random times of the night. They cannot fix it for the life of them. Was brought in multiple times. Their final solution was to disconnect the alarm system? Really? A car that’s under warranty multiple attempts to fix it and your solution is to disconnect it? The other issue is when they replaced the headlight they completely misaligned they bumper and the hood and broke one of the clips from the lights. They asked me to bring it back after sending them pictures. They said oh yeah. We screwed up because it’s a difficult part to replace but everything still remains misaligned and the clip still broken. I am tired of making pointless trips here and leaving my car to come pick it up again at another time or day. Better to pay for local mechanic than go here for anything! They know more about the car than the dealership itself. The car is purchased for work and my wife is to purchase a Mercedes after the quarantine, and it definitely will not be from this dealership.

Matthew Matuza of Mazda of Smithtown, as well as the... - hb

Matthew Matuza of Mazda of Smithtown, as well as the service staff, Wilson, and the other service staff members are phenomenal! Mazda is fortunate to have these service personnel, especially the Fixed Operations Manager, Matthew. I had a challenge with my Mazda CX-9, and he was great working with me to determine the issue. Over the years that I have had my car, they have worked on determining the issue and resolving it in a satisfactory manner. (PS I personally did not find the video they had me view about my car issues was helpful, but apparently others do.)

Great Service Experience - Satisfied Customer

Always a great experience when bringing my Ford in. Larry and Andrew are always very friendly and attentive to my needs. Would recommend anyone who needs service to ask for Andrew or Larry.

One of the worst experiences of my life. My 900 SE 2.0... - nickg518

One of the worst experiences of my life. My 900 SE 2.0 Tur Saab needed emergency repairs, so I had it towed into Smithtown Saab, if you can even call it that. They proceeded to rip me off for repairs I did not need, and one of their service people stole my Ipod out of the glove box. Stay as far away from these people as possible. Saab is going under anyway. It's pretty obvious why.