125 New York Toyota Service Centers

Unethical Business practices. - Carguy13

I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service

My car was in for air conditioning issues. Their... - pprinzi

My car was in for air conditioning issues. Their diagnosis of the problem was quick, sufficient, and accurate. They were trustworthy and honest about the problems with my vehicle. They quoted me a fair and competitive price. It's nice to know Hoselton is nearby when my car needs repairs.

Great experience - Stephaniemallory

I had an amazing expierence in service they kept me informed and the price was much less expensive than i initially had thought it would be.

2016 Highlander becomes very darty when driving in windy con - Highlander

We have a 2016 Toyota Highlander that is very very darty in windy conditions, the steering is very responsive and drives good under normal conditions but when the wind starts blowing you better pay attention the steering is so sensitive and light when the wind pushes and you need to correct I find that you over correct very easily. I think Toyota need to program the electric power steering to become stiffer at highway speed to help prevent over correcting in windy conditions.

Jim in the service department made sure that I was - Thomas1

Jim in the service department made sure that I was satisfied with the brakes after replacement (at about 27k miles). Unlike the entire life of the OEM rotors and pads, the new ones made some awful noises usually in the mornings on first light braking. So a few weeks later they replaced the pads they just put in with superior pads (which I would have opted for in the first place -- it sounded like it is actually impossible to get OEM pads/rotors -- but thought that's what I was getting from the dealer). Of course at just one day after the new install, I cannot tell if these will be better ultimately, but I hope these new ones prove better. By far. In any case, Jim and his team were determined to make sure they did as good a job as they could do -- for free and not under warranty, but as a good-service move. I applaud them for that, and they have earned respect.

In this instance, service and specific work done was - VGRENIER

In this instance, service and specific work done was excellent. Un-necessary work was done in the past.

Excellence in every respect from the minute you walk in - Kingfisher

Excellence in every respect from the minute you walk in to every detail they make you feel like you are the most important person,love the attention and attitude.

The service from this dealership is horrendous and I - Awful service

The service from this dealership is horrendous and I strongly suggest that you never visit the service portion of this location ever again. I brought my car in 8am on Friday morning. John Stinson who took my information did verify my number but then never called or texted the entire day. I manage a busy laboratory and didn't realize that they never called until I walked out of work at 4:30pm. I called them and without any apology whatsoever they informed me that they could no longer send a shuttle because "I only have one guy here and he can't leave", even though I said, "I am completely stranded at work. Do you see how this is terrible customer service?" The manager (Nate) said, "Yes. I can send the shuttle tomorrow to get you." Again, I said, "I am stranded at work." Nate said, "There is nothing I can do." After finding a ride, they were incredibly rude when I arrived and there were no less than 4 people there, including the so-called manager, Nate! They insisted I was called. I proved to them by showing them my phone that I had no missed calls or texts. They refused to do anything to regain my trust in their claim to provide quality to their customers. A sincere apology, a discount on the service I still had to pay for, anything to make up for their complete lack of decency or understanding would have been at least something. Think twice about bringing your car for service here.

(I don't know who I talked to; I clicked on "Ryan Cassidy - NoMoreNorthtown

(I don't know who I talked to; I clicked on "Ryan Cassidy because he was the only one listed under "Service." Whoever I talked to was supposed to be the service manager). My wife, who is elderly (as am I), took her car in because her horn stopped working. TWO THOUSAND SIX HUNDRED FORTY THREE DOLLARS LATER, she got her car back. The service manager said the cost was her fault because she accepted it. "She could have gone somewhere else or bought another car." And if she doesn't understand cars, I "should not have ALLOWED her" to bring it in !!!!!!!!!!!!

Great place to take your Toyota. - Marci R

Great place to take your Toyota. They were able to fully fix my car issues, despite some complications along the way. Justin (the Service Manager) was great to work with and I would highly recommend them to other Toyota owners.