1,456 New York Used Car Service Centers

I had a very complicated issue with my car. - Keith

I had a very complicated issue with my car. I called and spoke to the service manager. You understood my problem. He then got what the general manager who also understood my problem. They took wonderful care of me in my car. They went beyond the call of duty. They were totally awesome.

They are fast and courteous got me in earlier then we set... - Bobby very happy customer

They are fast and courteous got me in earlier then we set up for and got me out in a timely manner The only thing I don’t like about my Ford Escape is the brakes they are very noisy backing up and they grab but they say ford hasn’t sent out a recall yet so I’m wondering what ford is waiting for the dealership did their part

Setting up service was very easy, dates and times - SCOTT_MYER

Setting up service was very easy, dates and times available are very accommodating and the staff is very friendly and helpful

Awesome service manager Gary, worked with my son and the... - Tsmith6139

Awesome service manager Gary, worked with my son and the insurance company and got it all done on time.. thanks so much for your honesty and integrity

I would like to Express my thanks to the Service Dept. - shotzie1

I would like to Express my thanks to the Service Dept. at West Herr, for their communicating and getting the Job done. I would highly recommend them as a Great Dealership to do Business with, in all aspects.

We experienced great customer service with Glenn - JCF0

We experienced great customer service with Glenn Sciarretta and the team at the dealership. Highly recommend West Herr Ford. Glenn is customer focused and always treats us like family when we contact him. Thanks everyone at West Herr.

Good Morning Lisa, On my way home after getting the oil - mduszynski

Good Morning Lisa, On my way home after getting the oil change and tire rotation on my 2022 Tiguan, my low tire pressure indicator light went on! When I got home and checked each tire, ALL (4) pressures were LOW!🤔 I filled all (4) to 46 psi (as per the sticker on door) and it seems everything is ok, now. NOT happy.

Defective tire installed. - James

Defective tire installed. Replaced tire 3 weeks ago. 200 miles on it. It already has a bubble in it. I have to pay $500 for another tire. Does not stand by product. Horrible dealership.

When the lease on my previous car was nearing its end,... - Labe

When the lease on my previous car was nearing its end, Ari at Wheels to Lease found me a better car at a lower price. Ari is extremely knowledgeable, and he answered all of my questions. I recommend him highly.

Super! Excellent team from sales to service and great coffee - robroc

Purchased used GT Sport convertible there 6 wks ago, which was a great experience but when returning for pot-hole damaged tire replacement under extra insurance policy from third party, Wide World's handling made it truly a seamless experience. Despite my not following the procedural requirements for the policy. These are the employees deserving special praise Marty Field, Rich Nicola and Charlie O'Conner; each from different departments, but all pitched in to make my experience uniquely pleasant - from sales to service. Please note I am not able to add these names in this form so I am picking the default name.

The worse customer service I have ever had. - Old ford fusion

The worse customer service I have ever had. Picked up my car after repair being told alignment was not perfect but within specifications. What a ride home. Returned car to be checked out and was told it floated a little a city speeds. Imagine that at 65 on dry roads the car would glide over a foot every so often. I dove again on wet roads and was scary. Was never told in beginning that more parts were needed or service done. Then when I had repair the manager wanted receipts of where I had repaired. Why didn’t he have a estimate ready since he always made it sound he would repair anything that was paid for like the tires I tried ordering but had to get them elsewhere also. I wonder to myself if an older person had pick up their car in that condition that they would have wrecked on the way home. Shame on you all there at WILLIAMS