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In our family purchasing a new vehicle doesn’t happen... - yantisfamily
In our family purchasing a new vehicle doesn’t happen very often so it is a big event for us. And rarely ever is the vehicle new…it is almost always a used car, truck, minivan, tractor—the point is I don’t like to pay depreciation. So when I’m in the market I’m always researching options, reading up on brands and models, trying to find honest reviewers and reviews, and trying to determine what I’m looking for and the price I’m willing to pay. What am I looking for: good value, reliability, safety, and something fun and engaging to drive. Circumstances have changed since the kids are now adults and off the farm. I can focus on what my wife and I want for a change rather than what we need. All this is to say that we decided on a used Volvo V90 Cross Country. I definitely wanted all wheel drive, a lower profile than an SUV, some off-road capability, and fun…and my wife wanted blue. My mind wasn’t made up until I saw the vehicle for sale on Volvo of Charlotte’s website. It was exactly what my wife and I were looking for…now to deal. You never know how negotiations will go—everything is personality dependent. What will the folks at the dealership be like? Are they interested in me as a customer? Will they negotiate in good faith? Can I trust them to do what they say? In my case, the answer to all of the above was yes when dealing with Volvo of Charlotte. My initial contact was an email exchange with their internet sales manager Christine McCadden. We quickly negotiated an agreed price for the vehicle and she then put me in the very capable hands of sales consultant John Vena. I can say I struck gold…John was amazing as he worked hard to take care of me as his customer. I wanted a couple of modifications to the car and he made it happen while keeping me appraised of progress, sometimes twice a day. Other times he would send me pictures of “my” car sitting outside on the lot and later inside the showroom as they got it ready for me. Transportation was part of the negotiated price and he made sure they contracted with a reliable transporter to bring the car from their Charlotte, North Carolina dealership to my home in south Louisiana. And we love it…I’m retired military and was stationed overseas for more than half my career…at one time spending 6 years in Germany. I owned a used BMW 5-series sedan and drove it, and Audis and Mercs on the famous autobahns—I can honestly say that this Volvo is as good as, if not better, than them all. We are very happy customers and John Vena of Volvo of Charlotte is why. You couldn’t ask for a better person to deal with when purchasing a new or used car. If you are interested in Volvos then look him up—he will definitely take care of you.