If you are in the market for a new Volvo, there are plenty of other dealerships within the Carolinas that are worth the drive. My initial visit here lasted 10 minutes and was horrible from the start. We were not helped for the first 5 minutes and once we were, the sales person suggested three times that we should leave and go buy a mini van instead. My husband and I both left with the impression that he felt we could not afford the vehicle (we can). I was upset when leaving, almost to the point of tears, so I called the store. I spoke with the assistant GM who was livid and apologized. We took a day off work with a 5 month old to go look at cars... that is not a FUN thing to do... so you should know we were serious buyers! The next closest dealership to us is about 40 minutes away so we knew we'd either need to go back to Volvo of Charlotte or drive a little bit. A few weeks later, we decided to give Volvo of Charlotte another chance. We knew we wanted a new Volvo XC90 and didn't want to drive the distance to a different dealership. We worked with a different sales person who was extremely knowledgeable and friendly. Unfortunately, they did not have anything on the lot that met our requirements but we shared those requirements with the sales person, with hopes they'd receive new inventory soon. We went home and did our own research, finding the perfect car at another dealership less than 100 miles away. We shared this car/dealership with Volvo of Charlotte who, after several email exchanges over the course of a week, agreed to have the car brought down for us to look at and hopefully buy. We secured a babysitter and grabbed the checkbook to head back to Volvo of Charlotte on the agreed upon date. Well, that morning, we received an email stating they did not get the car from the other dealership and that it would be a few more days before they could. Well we already had the babysitter so we called the other dealership. They had the car and we agreed on a purchase price over the phone within a few minutes (including trade-in). We decided to drive the 90 miles and boy, was it worth it! The car was ready when we arrived and the transaction was easy. They shared with us that this car was headed to another dealer in another state... NOT Volvo of Charlotte. It became very clear that Volvo of Charlotte had not in any way had contact with this other dealership and had no intention of getting the car on the date we agreed on. Normally I would feel that us driving to the other dealer was not fair to Volvo of Charlotte... but given everything we went through, they did not hold up their end of the deal and didn't deserve to sell a car to me. We also did not speak to the other dealership until the day we purchased the car, allowing Volvo of Charlotte a fair chance to secure the transaction. To add a cherry on top... the following week, we received an email from Volvo of Charlotte stating that they (finally) reached out to the other dealership who no longer had the car... and inquired with us saying, "any idea??". A passive-aggressive note because they knew we purchased it. All this to say, drive the extra distance and do not go to Volvo of Charlotte. There were MULTIPLE mistakes made with MULTIPLE people at Volvo of Charlotte, so much so, that it cannot be a 'fluke' or an 'off-day'.