28 North Carolina BMW Service Centers

Ryley is nice and awesome. - yusheng0908

Ryley is nice and awesome. He prepared all the paperwork before hand and so all the process is smooth and fast

Stephanie goes above and beyond to help me in service. - TP

Stephanie goes above and beyond to help me in service. She is always so knowledgeable and patient and provides excellent customer service. It’s been wonderful working with her several times! Shout out to Skye too in the back! Thank you for helping me with my tires!

Easy flow from arrival to departure. - Tamikadanyell

Easy flow from arrival to departure. The video the service technician sends to you regarding repairs is genius. Andrew the service tech was good

After dealing with some other poor dealership service - Wes B

After dealing with some other poor dealership service centers, Malcolm Fields and techs did a phenomenal job taking care of me and my vehicle. Having to have work done is never fun, but they made it easy, transparent and clear. Patricia runs an awesome shop, and their service is top-notch for ANY repair center, especially as dealership repair centers go. They went out of their way to make me feel special and took care of the issues. Highly recommended.

There really aren’t enough adjectives to describe the - Goodencharlestasha

There really aren’t enough adjectives to describe the service and professionalism of Saad Mubarak. I’m moving across country. If you have

The team at the service and sale department is amazing. - Jpmunds

The team at the service and sale department is amazing. They are very flexible and accommodating. I use the for all 6 of my BMWs that I bought there and I wouldn't want to use anyone else.

My new C-300 - Monegrojon4895

I came to buy a Mercedes Benz I worked with Diana Rollins she was awesome!! I got the car I wanted and at a payment I could afford. Ronny helped me get my first car loan! I will tell all my friends to go to AutoExpo if they want a car and ask for Diana!

Mixed results. - tomgosdeck

Mixed results. Got a multitude of calls, texts and emails telling me my car needed service. I live in banner Elk about 85 miles away. I arrived to be told that my car didn’t need service and that I should depend only on the car to recommend service. The issue was that another BM Dealer serviced my car so I got unnecessary notices from this BMW dealer. All in Al, 170 mile drive over half the day wasted because of nonsensical software being relied upon by this dealership . The positive is Patrick who truly shines in this office. Wife’s X1 lease ends soon and had planned to deal with you but now very uncertain. Promote Patrick and let him own the commission. What an unnecessary waste of a day. At least your service manager promised to opt me out of that nonsensical and useless system.

Worst service dept I’ve ever dealt with. - edmund2429

Worst service dept I’ve ever dealt with. Five hours and $450.00 later and NOTHING done to fix my car. Do NOT recommend!

I had work done to my dodge magnum Rt. The front fender... - msburns

I had work done to my dodge magnum Rt. The front fender was replace along with some other work. Paint matched perfectly and no over spray. These guys were always there when I called and tried to help me regardless of who had my paperwork. Teamwork, dedication and top customer service is a gift and Crown Auto Paint and Body exemplifies each one. Thanks for you commitment to excellence.

Fixed up my inside door handles quick and replaced a... - matt.miller3

Fixed up my inside door handles quick and replaced a brake light that I could not get too. Also a friend of mine had a car wreak and now it looks like new. Great Job Guys. Matt Miller

I was passing thru W-S in my Tesla, on my way to... - tarheeltoni

I was passing thru W-S in my Tesla, on my way to Greensboro. My charge was too low to get home so I stopped at the closest charging station, Flow BMW. Right after I pulled in Eric D. (a relatively new employee) walked up and offered his assistance. I didn't have a Charge Point card, so Eric led me into the sales showroom where a sweet lady, "Bonnie", offered to lend me hers without hesitation. The Charge Point station on the lot was a bit slower than the one inside the Service Center and by this time a space had opened up. Eric then led the way and hooked my Tesla up inside, where it was nice and warm. Already super impressed by their customer service (even though I'm not (yet) a customer), I then met Nikki S. Nikki is their BMW Service Advisor. We easily struck up a friendly rapport which helped to pass the time. It took a while to charge the car, so I had time to meet Jason, Kenny, Michael and Corey. Corey or "Potts" as they called him, retrieved his phone charger from his car and let me charge my phone while I waited (are these folks for real?!?). Did I mention I was in a Tesla, not a BMW? Nikki noticed on a couple of occasions that the charge had stopped working. Jason, was also as nice as he could be; he even asked if wanted Dunkin Donuts or coffee. There was a comfortable lounge area between the Service Center and the Show Room. I visited it a few times, was given a bottled water, offered fresh coffee and then I saw it (I can't attach a photo??)... before me was the sweetest 8 series BMW 2-dr coupe I'd seen to date...WOW! I learned this morning that it sold last night. Not surprising! But if I was in the market for one, I'd bet my paycheck they could get another in, pronto. :D Back in the Service Center, a Service Technician even came out and took a look at the charging connection between my car, my adapter and their charging station! :-o :D Everyone agreed that it appeared to be my adapter. It was really slowing the charging process down and by this time I was going to hit some serious traffic on the way home. All of the employees I met were incredibly nice. I don't think I've ever experienced better customer service, and particularly not in a service department, and even more particularly since I was driving a Tesla, NOT a BMW. I was taken great care of during my afternoon stay at Flow BMW of W-S and feel like I made a few new friends in the process. I would like to give a shoutout to Josh Kinear, the Service Manager (whom I did not get an opportunity to meet). He clearly has a talent for recruiting incredible people, and a testament to his management style is how happy everyone I met seemed. They all appeared to love their jobs! How REFRESHING! There is no question that when it's time to trade my Tesla, I will be visiting Flow BMW of Winston-Salem. To me, the most important aspect of owning a car is the Customer Service and Service you get while owning it. Oh- and the 4:00 traffic wasn't a problem, as they are located less than 2 min. off I-40! Location, location, location! THANK YOU FLOW BMW of W-S for a stellar experience! I'll see you again. Toni R. Greensboro

Mr. Winters is reliable and honest. He made me feel like... - TinaLunt

Mr. Winters is reliable and honest. He made me feel like my collision repair needs were important to him. The experience and follow up were professional and quick. I would use this shop for future needs.

Sales BMW is unperfectional, steals from customers, and - laverne.yelverton

Sales BMW is unperfectional, steals from customers, and drives customers' vehicles unncessarily. Worst experience ever.

I had my 2017 BMW X3 serviced here my parts was bought - Malissa Murray

I had my 2017 BMW X3 serviced here my parts was bought from Amazon prime not from the manufacturer the boxes and my parts was left in my vehicle a guy name Ben who can’t be a licensed mechanic treats people very disrespectful please do not take your vehicle here my bill was 1800$ and my car was having the same issue the next day expected after putting parts from Amazon on there