1,449 North Carolina CODA Service Centers

I used this dealership for routine maintenance twice and... - jbowen2

I used this dealership for routine maintenance twice and they were okay for that type of service. My horrible experience started when I needed my seats cleaned (I had the fabric warranty I purchased from the dealership I purchased my car from in VA). I was told that my warranty works wherever I moved and that was the case (I could have taken it out in town too but figured I would go through this actual dealer). I spoke with Beverly and she was extremely rude and unhelpful. I was on the phone with the other dealership and the warranty company and I did all the leg work for the claim. I finally filed the claim and when I called her and let her know that all she needed to do was send them a quote and they would approve it. I was told they only have detailing for their vehicles and have not cleaned customers vehicles that they do not have on their lot. When I called her and said that all she needed to do was send them a quote she said (with an attitude) "so you expect me to take care of this"... Well I had already done everything else and finally just decided to get a quote from out in town and then happened to be going back to Virginia the next week so just had the work done there. I will not being going back to National anymore, even for routine maintenance.

Buy somewhere else - Disappointed

Service was below poor when resolving a common problem with Nissan Versa heat shields. Made a trip to service department that could have been avoided by merely stating the fact that they won't cover manufacturing defects past 36000 miles in spite of fact that most versas have this issue. Online forums filled with information. Buyers beware. Avoid the smooth talk and problems later

Service advisor was outstanding, helping us out on... - Nw4

Service advisor was outstanding, helping us out on vacation repaired our car in a few hours

My service handler was very courteous. My vehicle was... - Ghee

My service handler was very courteous. My vehicle was done in adequate timing. The waiting area was very comfortable and the bathroom was clean (very important).

I needed my transmission services for scheduled - Devopstimothy

I needed my transmission services for scheduled maintenance. They were super busy and only had appointments out about a month. I was told to come in the next morning and they would work me in. Upon getting there at 7:30 they seemed confused and said I had to schedule it. After I told them that I was told to come in they chatted for awhile and finally said they would do it while I waited. My advisor was Jose/Juan (apologies for now recalling) I believe and he was super friendly and helpful. I’m very happy how it turned out and no longer worried about the transmission.

On July 7th at 9:00 a. - a_devlin74

On July 7th at 9:00 a.m. after a very busy July 4th weekend, the service desk at this dealership greeted me like I was their only customer in the midst of a very busy morning with people everywhere and rollbacks showing up with vehicles on them. I have a black Durango RT which overheated and was dropped off to their lot unbeknownst to them and they treated me like they had known me their whole life. They have no idea who I am or who my family is and how many vehicles we have but they treated us with the utmost respect and it is very hard to find especially this time of year on a busy beach. If you ever have any problems with your vehicles, bring it here. And if you are looking to buy a car or truck don't bother shopping out of town. Stop right here at kdh Dodge!