1,449 North Carolina CODA Service Centers

I went in for service and Bill saw me walking around on... - Tommy2020

I went in for service and Bill saw me walking around on the lot. It was raining but he still came outside and it was funny he stepped in a puddle of water and said my ankles are wet. I just want to say thanks to Bill and all the Modern staff. I will be back next month to purchase another BMW for my wife this time.

took my vehicle in for a recall, and had some issue with - lennie382

took my vehicle in for a recall, and had some issue with a loud noise in my motor. The Service department stated that it lifter is bad. I was fine with service department wkn on my vehicle. They left it outside slammed against another vehicle which for a whole week with out being worked on. I had to call on several occasions to Modern Service dpt., and left several messages before I had to go down there to physical complain to the service representative and they complied with pulling my vehicle inside daily. My vehicle was finally completed in 18 days, and when I get it and drive it back down the highway I have a issue with my air conditioner which has nothing to do with what I brought my vehicle in for. They tell me that I have to leave it again w/out a ride home so I had to drive back to and hope and pray that I will have my vehicle back in a timely manner. Never dealt with this type of Poor service without assisting you possible loaner or transportation back to work/home. Every dealership I purchase my vehicle from they MADE sure that they accommodate with a loaner or transportation especially knowing it was they mistake why I had to leave it there again. I will Never bring my vehicle back to Modern Chevrolet once I get this issue resolve. It will go to Durham or Greensboro dealership from now on!!!

I can't thank Modern Ford In Boone, NC "ENOUGH! - pfimbel

I can't thank Modern Ford In Boone, NC "ENOUGH!!" Dave Chicoine, Brian McCulley and Adam Woodard helped me when my truck started having problems. I had just dropped my granddaughter off at App State and was heading home on a 5 hour trip when I needed their help. They went way overboard to help me at a late hour (the Dealership was actually closing when I walked in) arranging for the service I needed to take place early on the next day. They even helped me get to the hotel we just booked at the last minute. I am so grateful for their kindness and understanding to help someone in need. THANK YOU! Paul Fimbel

Review Title: Extremely Disappointed with Modern Hyundai - nav

Review Title: Extremely Disappointed with Modern Hyundai of Concord Service Experience. I rarely write reviews, but my recent experience at Modern Hyundai of Concord was so disappointing that I felt others should be warned. I took my 2024 Hyundai Tucson Limited Hybrid with only 11,000+ miles in for an issue, expecting a professional and efficient process. Unfortunately, it was the exact opposite and what should’ve been a straightforward process turned into a frustrating ordeal. I went in for a Smart Cruise Control system issue where my car would detect a vehicle in the adjacent lane mostly right lane (along with in front as well) and start slowing down on the freeway. There was no warning sign or dashboard light about any system failure. It was just something that annoyed me as a feature while driving and since the vehicle was under manufacturer’s warranty, I decided to have it diagnosed. 1. Inaccurate Diagnoses and Overcharging: First appointment After diagnosis, I was told by the service team /advisor Mellisa Paige that the “Distance warning sensor” behind the grill is broken/chipped due to road debris/stone and since it’s an outside factor, it’s excluded from the manufacturer’s warranty. I was given an estimate of $700 + for the part and installation. I went ahead and paid for the part and made the next appointment for installation and left the dealership. 2. Questionable Recommendations : Second appointment Took my vehicle to have sensor installed at 9 a.m.Waited for more than 2 hours . I was told the software is having an issue recalibrating the new sensor . I asked for a loaner and drove home. Got a call from Melissa at 44 p.m. I was told that “they found the issue. It’s the front radar system assembly behind the front bumper, which is also broken as part of a road hazard. That’s the reason the new part installed is not recalibrating. So it’s not covered under warranty. The estimate given was $2900+ dollars . I was told to either pay or use my insurance if I would like to, and they can work with insurance.” Even worse now I had all the warning lights with multiple systems-failure lights and signs on the dashboard. I was told they can’t reset the system since its front radar system assembly is broken and needs to be replaced . I am glad I didn’t leave the vehicle there and didn’t call my insurance. There was something fishy/questionable and didn’t make any sense with what they were doing and explained to me. I drove back home again.  3. Another Opinion : Different dealership  The next day, I decided to make an appointment with another dealership . The advisor heard everything patiently and took the vehicle in for diagnosis. Guess what they found? There were loose wire connections, not properly tied plugs . They took all the pics . Once they connected everything back , the sensor was successfully recalibrated, and all the system warning lights were gone . They even showed me the front bumper was not tied securely from a Modern Hyundai. They even broke the bumper clips. I was told I might have paid unnecessarily for the part since there was nothing wrong with that . Just an alignment issue. What should have been a one-day job took nearly a week, without a clear explanation or apology. And I had to adjust my work schedule multiple times. 4. Lack of Accountability: When I tried to escalate my concerns to a service manager, I didn’t get any response back . No effort was made to resolve the issue or make things right. I expected much better from an authorized Hyundai dealership. I regret trusting Modern Hyundai of Concord with my vehicle and will not return. What should’ve been a quick repair turned into a long, frustrating process with unexpected delays. They also tried to up sell unnecessary services. Staff was unprofessional and offered no real help or accountability. I won’t be going back—save yourself the hassle and go elsewhere, If you value your time, money, and peace of mind.

Fast,, courteous service. - Snoman

Fast,, courteous service. Easy drop off and clean waiting room. Service personnel are polite and responsive.

Great dealership, from sales to the service department, - MrsTGuy

Great dealership, from sales to the service department, they have an awesome team!! My husband and I have routine service for our Infiniti vehicles performed here, we are very pleased with this dealership!!

Outstanding service - mazdaman

I have a Mazda CX-5. Bought brand new from this dealership. I have always taken my vehicle to their service department for maintenance. Marshall and crew are outstanding. He always explains the work to me and gets me in and out in a timely manner. My neighbor has a Mazda that was bought in Greensboro and they hate taking their car in for service because, even with an appointment, they are sitting there for hours and the service department is always trying to get them to fix something that does not need fixing. Keep up the good work Dick Shirley Mazda Service department!!!!!

my husband and I have been to a few dealerships and they... - estrellita20b

my husband and I have been to a few dealerships and they have tried to help us, or so they say, but never really got approved or we never saw the will to help on their managers so I am really grateful and will definitely recommend this dealer, its the best because they understood exactly our situation and did try to help us, showing us different options and finally got us a great deal on a great car. i'm extremely happy, can't thank them enough. 3/3/14

Was able to use fast charging equipment to charge my 2020... - whitesmoke46

Was able to use fast charging equipment to charge my 2020 Leaf on recent trip to and from Asheville from Durham. Extremely nice personnel. Phone person was exceptional. Chat service on website was worthless. Service staff member was quick to move touch that was blocking equipment. They really made my trip!

Worst service department I have ever seen. - Kazan

Worst service department I have ever seen. This isn't an isolated incident, I took my truck there for a oil change took 2 hours, OK maybe they were behind that day, a while later I take my GT-R for an oil change this time it takes 3 hours. Take my wife's Juke another 2 hours mind you I called and made an appointment each time and told them I would be waiting, apparently appointments at Modern Nissan mean something different than the rest of the civilized world. Other service issues have caused me to be without my vehicle for a day. So I finally decided that is simply wasn't worth dealing with Modern Nissan. So I get a flyer in the mail for $29.99 synthetic oil change, I mulled it over for about a week then decided to go ahead and schedule and appointment. I arrive at 12PM, nd as soon as I get out of the car I get the we are running behind, and I told the guy that is why I don't come there anymore, I inform him that I made an appointment and he says well I didn't make your appointment. Huh? well someone that works there obviously did and would it have been any different if he did make the appointment, nah. So he tells me that it is going to take about 1 1/2 hours, OK I guess I have to wait it out, get a text at 12:08PM they will start on my car shortly, 1 1/2 hours later my car is still sitting outside hasn't been touched. So I go to one of the service guys ask him where my keys are and thanks for wasting my time. He apparently must have to deal with angry customers all the time, since he immediately said I would need to talk to the service manager if I had a complaint. So asked where he was, guess what, he wasn't there, how convenient. I got in my car and left with out an oil change or vehicle inspection, well done Modern Nissan for not only wasting my time but now I have to go else where to get simple service completed. I guess I must be crazy for giving them another chance, the definition of insanity is doing the same thing over and over and expecting a different out come. I called and spoke to the assistant service manager and it was another waste of my time. I even bought my last vehicle from this dealer which I will not take there for service

Always helpful, they are great about working with the - short.wanda

Always helpful, they are great about working with the time you need to come in for service

Great customer service - Meg1014

I have been going to Midstate Toyota for my vehicles for 8 years now. I wouldn't buy anywhere else. I get all my service done here as well. The customer service is on point. Very friendly and knowledgeable.

Just really professional - Ashe county

I had service and recall performed. Jonathan in service was such a nice professional young man that helped me so much. So patient answering questions. Helped me obtain a loaner for the day and kept me informed of the status of things. Very calming personality. Highly recommend this dealership.

It has been a while since I last been to Monroe Nissan, - sheritsells

It has been a while since I last been to Monroe Nissan, however today I have had an excellent experience with two awesome members of the Service Department, Tammy (I did not catch her last name) and Tracy Williams. I had some concerns about my vehicle, these women took my concerns, documented them, and relayed them to the technician. This team of three including the technician did a great job with keeping me in the loop about my vehicle, understood my concerns, checked out my vehicle, found some stuff, and I am happy with the resolution. I felt welcomed, heard, understood, and not only that, a peeve of mine that they definitely soared...the interior of my vehicle was kept clean in the process!) I absolutely enjoyed my experience at Monroe Nissan. This crew, definitely is a game changer for me, Great Service, Great Attitude, Complete Care, Professionalism, Kindness, and Understanding. I will be returning my business back to Monroe Nissan! To add, These two women have been by far awesome, not only that, all the other members of the service team/sales/customer service were just pleasant and kind! It makes a big difference!

Best body shop anywhere. Kenny and body shop staff... - iec4ef

Best body shop anywhere. Kenny and body shop staff always take pride in repairing vehicles right the the first time. Quality repairs and customer satisfaction is always their first priority!!!

Walked into Mooresville Ford , saw this beauty , never - shaynierain

Walked into Mooresville Ford , saw this beauty , never had plans to buy a new car. The entire team , we’re amazing. Within an hours time we had the trade in done and paperwork ready for the sale. Mooresville ford has ALWAYS done us right. Honest , Kind , Helpful and most importantly, knowledgeable. We will be back when our Maverick arrives.

Huge shout out to Candice Rakes and the rest of the Mt... - mrschesser

Huge shout out to Candice Rakes and the rest of the Mt Airy Toyota Service Team. Very professional and extremely helpful. While traveling my car started acting up. They looked at my car on a Saturday morning without an appointment and diagnosed the issue. The repair would have been completed except parts needed to be ordered. Getting the problem resolved here rather than on my return trip provides great peace of mind. Thanks for all of your efforts in getting me back on the road and headed home to New Hampshire. You guys rock!!!

I was with friends at their cabin near Bryson City last - Jim

I was with friends at their cabin near Bryson City last week when the "check engine" light came on in my 2014 Ford F-150. I called Mountain Ford and spoke to David the Service Mgr. He told me that they were totally booked up but to bring it by and he would see if he could fit me in. By the time my friend came to pick me up they already had my truck in front of a bay with the hood up. In less than an hour they had the problem diagnosed and a part ordered. The following afternoon I was happily on my way. The friendly folks at Mountain Ford went above and beyond to address my needs and for this they easily earned a 5-star rating.