119 North Carolina Chevrolet Service Centers

I went in for service and Bill saw me walking around on... - Tommy2020

I went in for service and Bill saw me walking around on the lot. It was raining but he still came outside and it was funny he stepped in a puddle of water and said my ankles are wet. I just want to say thanks to Bill and all the Modern staff. I will be back next month to purchase another BMW for my wife this time.

took my vehicle in for a recall, and had some issue with - lennie382

took my vehicle in for a recall, and had some issue with a loud noise in my motor. The Service department stated that it lifter is bad. I was fine with service department wkn on my vehicle. They left it outside slammed against another vehicle which for a whole week with out being worked on. I had to call on several occasions to Modern Service dpt., and left several messages before I had to go down there to physical complain to the service representative and they complied with pulling my vehicle inside daily. My vehicle was finally completed in 18 days, and when I get it and drive it back down the highway I have a issue with my air conditioner which has nothing to do with what I brought my vehicle in for. They tell me that I have to leave it again w/out a ride home so I had to drive back to and hope and pray that I will have my vehicle back in a timely manner. Never dealt with this type of Poor service without assisting you possible loaner or transportation back to work/home. Every dealership I purchase my vehicle from they MADE sure that they accommodate with a loaner or transportation especially knowing it was they mistake why I had to leave it there again. I will Never bring my vehicle back to Modern Chevrolet once I get this issue resolve. It will go to Durham or Greensboro dealership from now on!!!

It was excellent in making sure my car was in safe hands - Misskirby_80

It was excellent in making sure my car was in safe hands love love everything about service

Over the top - LEE11

Just had my Silverado serviced and extra items needed to be taken care of and I could not have asked for better service Melissa and Ben gave it 110% to make sure everything was done perfect. L Starnes

Friendly Body Shop Manager. - Deewman

Your body shop manager was always super friendly when I would deliver parts to him. He was always understanding if I happen to forget a part. Which happened from time to time. Kevin was always laughing and smiling. Definitely made the trip from Va Bch worth it.

Used to love this dealership - but they CLOSED. I... - MAGERD0383

Used to love this dealership - but they CLOSED. I discovered after I had been going to the Southpoint Chevrolet that Performance Chevrolet relocated and merged with Durham Chevrolet and is now HENDRICK CHEVROLET BUICK GMC CADILLAC SOUTHPOINT. Same great service that I used to get, my advisor retired but there new faces and a BRAND NEW facility. Real nice people over there.

Mr. Winters is reliable and honest. He made me feel like... - TinaLunt

Mr. Winters is reliable and honest. He made me feel like my collision repair needs were important to him. The experience and follow up were professional and quick. I would use this shop for future needs.

Had an appointment for 07:30 today and took my vehicle in - webeatthegeeks

Had an appointment for 07:30 today and took my vehicle in to have them repair a wheel stud, check/inspect breaks, and fix a VVT Camshaft solenoid sensor (extremely common problem with Colorado pickup trucks btw). None of the above, would I personally consider time consuming or extremely problematic. I was also introduced to their foreman and I had a very good conversation with him - speaking of how times had changed and how you couldn't really count on things anymore. I honestly (though in retrospect I now feel very gullible) felt I was in really capable hands so I returned home. Having received no word, I decided to call at 3pm. To my shock, they hadn't even seen the truck yet and I guess assumed it was okay to keep it indefinitely without notice or my approval. There was never any suggestion given that it would be kept for an indefinite duration of time whatsoever. After all, I had a locked-in appointment scheduled an again the issues could be resolved quite easily. I see that after all these years my complacency with Powers-Swain got the better of me. Today reminds me of 2 incidents 35 years prior in which my 1989 Z24 was brought in and it took them a week to diagnose and fix a catalytic converter??? And also another incident in which I had locked my keys in same car 7 miles down the road and they would not assist me. I ended up walking 14 miles grand total in 90+ degree heat because they would not give me a ride back. Later the next day, I reviewed my paperwork (as suspected) to find I had purchased a "roadside" policy which would not only cover costs of (locked keys, battery, flat tires, etc.) but required them to assist me if within x-amount of range of the dealership. Livid, I contacted owner Kyle Powers (owner) to voice my concerns that very next day. To my shock, he "was not familiar" with this policy whatsoever though his very salesmen were selling them. So I see after 35 years time this dealership has not improved regarding customer service whatsoever! I will not ever go back and I suggest the following: Always write down your mileage upon entering service of your vehicle wherever that may be. When my 1989 Z24 entered service (for catalytic converter replacement noted prior) it had almost a full tank. However when I finally received it 5 days later it was almost on empty. *I was told, "Well, sometimes the mechanics will go out for lunch". Also read your paperwork, especially in a military town. With our great servicemen coming and going (here today gone tomorrow), a lot of businesses have gotten used to taking advantage of them. Be certain to get everything in writing and likewise read everything! Don't be made a fool like I was! at Powers-Swain!

I have used this dealership multiple times to get my... - Ansh P

I have used this dealership multiple times to get my Chevy Camaro serviced and they have never disappointed me. They have nice advisors. Kenny goes above and beyond to help the customers.

Absolutely awful. - Chrisdc1114

Absolutely awful. Their service department overcharges, is extremely rude and takes 5 times as long as it should to complete work. Avoid at all costs if you value your time and appreciate courteous and fairly priced service.

The technician that worked on my truck 5 Stars. - Chris

The technician that worked on my truck 5 Stars. The issues: Strike 1: The "Service Advisor" that I had was subpar on knowing the status of my vehicle after 3 hours for a battery check. Strike 2: Professionals and taking responsibility lacking blamed the 3 hours of not knowing the status on being busy and that he also took a lunch break. (He treated me like a number not a customer, his facial expression were as if I was an inconvenience.) I was very clear on my expectations on being kept informed from that moment forward. Strike 3: He failed to keep me informed by the agreed 30 minutes time of the status. (This was a second chance to redeem his self from the previous lack of action or caring that he demonstrated.) Talked to a member in Management of my concerns. I also gave him my contact information on Friday 3 Jan and left it again on Monday 6 Jan with the Service Department. If I had been kept informed and professional this could have been a 5 Star visit. Take responsibility for your actions and remember that we thr customer is why he even has a job. (I will not put his name on this forum but I will never use him again and may never used this dealership as a result.)

Scheduled an oil change for Dec 24 at 830. - 02Avalanche

Scheduled an oil change for Dec 24 at 830. Make the appt at least a week in advance. Received an email confirmation. Showed up at 815 to an empty garage. Sales manager came over to let me know the service dept was closed all day. I showed him the email conformation. He attempted to make calls with no luck. I left and drove a mile down the road to Hilbish Ford. They brought in the vehicle with no issues. I was going to make a new truck purchase with cash. I was a Chevy man. But as I was waiting on my vehicle oil change, a couple Ford trucks caught my eye. So I am converting to Fords. Congrats Hilbish. You earned my business. Sorry Marburger. I understand mistakes. But in a week you could not catch this mistake.

Service is great! - john snead

Service is great! Their website needs a lot of work on the service side. Would have been a 5 if the website scheduling worked as intended.

A very happy new customer! - John 1935

Thanks a lot for your excellent and professional service. I will return soon. Paula You made me feel at home, and I enjoyed my first visit at Wilkinson.