1,449 North Carolina SRT Service Centers

Great MPG again. - Mr. Tee

Truck started running rough and check engine light comes on. I stopped by a local auto parts store and had the codes read. Four different codes showed up. At just under 93,000 miles I had four coils go out and a Oxygen sensor. Lum's Ford service department, parts department, rentals and Mr. Edwards were great and made you feel that your business was appreciated and that you are a valued customer. After getting my vehicle back I took it on a one hundred mile trip and my MPG was 24.2 with speeds from 35 MPH to 70 MPH. That was better that when the vehicle was brand new. My F 150 is a 2011 supercrew 4x2 with a 5.0 V8. I have been a satisfied Lum's Ford customer for almost four years now.

I am traveling through Lumberton when my 2015 GMC would - Piperfrank1

I am traveling through Lumberton when my 2015 GMC would not start. I had it towed to the dealership and spoke with the Service Rider who told me he would get someone on it right away. I signed up for your text and now crickets! I am stuck in a strange place and no one can answer what is happening! NOT good customer service!!

All the work that Mack Brown did on my car wound up... - jackwilkin

All the work that Mack Brown did on my car wound up having workmanship problems, which were in some cases documented by other dealers and mechanics. The first work I had them do was replace the fuel pump. They replaced the fuel pump and supposedly cleaned out the gas tank as I instructed them. We kept having strange problems with the car cutting out as if losing fuel. We took it back several times but could not get them to fix it. The last time we took it up it sat for a month. When I called for a status he indicated that he had not had time to work on it. I left it there so he would have more time, and after two months they called me up asking what I wanted them to do with the car, to which I replied “Fix the car.” We went up to find the tires flat and the battery dead in the parking lot – these people did not look at this car for three months! I finally had someone else work on it and they took the gas tank off and found it full of rust and dirt and it was clogging the fuel pump filter. Apparently the service people did not clean out the fuel tank when they replaced the pump. We replaced the tank and fuel pump and the car runs fine. In another case I had them replace the transmission. I took the car to another dealer to see why the car shifted funny and they found that Mack Brown had installed the wrong screws in the transmission case and had stripped the metal holes in the case. They had also left off a bracket that helps hold the transmission in place. I paid for it to be fixed and never was compensated by Mack Brown.

This is to update my previous negative review. - Schleckj

This is to update my previous negative review. The dealership reached out to me to discuss my issues. They have since resolved my issues and I have to commend them on their service.

Just bought my 3rd car from Mario. - jawilliams757

Just bought my 3rd car from Mario...Nothing but excellent service!!! The whole staff is quick, professional and reliable!!! Mario is always a pleasure to work with...;)

Anthony is a pleasure to work with! - Jake

Anthony is a pleasure to work with! Willing to go out of his way to help me with anything! He puts my needs first and ensures everything is done right! Even though Anthony is in sales, he was able to help me with any issues that came up with my last service.

We purchased one vehicle from Matthews and felt we got a... - 2bbeasley

We purchased one vehicle from Matthews and felt we got a great price for a high quality car. The service department is very reasonable, friendly and always professional. We get all of our cars serviced at Matthews.