903 North Carolina Used Car Service Centers

Tilita is Awesome! - Madai

Tilita is Awesome!! Unfortunately, one of my friends thought he was doing me a favor by getting some serious work done to my car. He didn't take it to Lee Hyundai to get it done. I know he meant well, but I was on edge. I was going out of town and was very concerned about the work that was done (Not at a hyundai dealer). Tilita squeeze me in on a Saturday to look at my car before I had to go back to Florida. She said that everything look fine according to the tech. It just needed a couple of things done. What a sigh of relief. I thank Tilita for her assistance on getting me in on a holiday weekend. I have also asked my friend to never have anything done to my car without the hyundai being involved going forward.

This dealership service department is the most - AngelMuah

This dealership service department is the most unprofessional auto service department I’ve ever dealt with in my 40 years as a driver. They quoted my $1,700.00 repair down to a battery for my spare key fab. But, when I picked up my car, the struts that hold my hood up, were suddenly broken and the hood wouldn’t stay open. They didn’t mention it one time. The engine cover was left off and laying on top of the engine. It was not snapped on just laying there. I’m missing my full size spare tire. And I have a grease stain on my carpet. They have no explanation for any of this. Ashley, our service contact is rude. She lied to my husband and myself several times about everything from the price right down to an accurate time frame for the repair. People need to know when their car will be finished. I have contacted Acura corporate with pictures and we heard they will once again get fined. I think it’s just terrible what they do to people. If I had read the reviews before entrusting them with my SUV, I wouldn’t have gone there. I think the overall experience of 1 star is generous. When you buy a car, you’re expecting to have your service experience to be better than this!

Great service as always. - price_pam

Great service as always. Justin was a star!⭐️ very informed process.. loved the shared videos

This is to update my previous negative review. - Schleckj

This is to update my previous negative review. The dealership reached out to me to discuss my issues. They have since resolved my issues and I have to commend them on their service.