Awesome experience - kdett
If anyone is looking for a dealership to go to with a pleasurable experience, Ricart Hyundai is the place to go. I have never been the best and very knowledgeable with the car leasing experience, but Jim and Rick helped me every step of the way. They worked very hard and provided me with optimal service. Rick was aware and attentive to my needs with prices and delivered me with a monthly payment worked perfectly within my price range. Jim was very polite and provided clear communication throughout the whole process. The two of them made the process quick and painless and had me out as soon as they could. I felt like I was in good hands throughout the entire process and appreciated how the two of them went above and beyond for me! Great service!
Top Reviewed Specialists At This Dealership
Thanks to Keith and his service team - Rui
Keith got Hyundai field engineer involved fixed my 2011 Hyundai hybrid power distribution complicated problem. Thanks Robyn keeping my file from last year for repair.
2018 sonata - Justin s
I've done alot of business with this dealer. Everytime I leave there I'm very pleased. They are very friendly and professional. Anyone looking to buy a Hyundai go see Cameron from Dennis Hyundai of dublin.
Trade in - Gette
I came in for a trade in with my old vehicle was lioking for something new gave the model i was looking for. Great experience
4th luxury vehicle with the Classic Group - Crossbow5
My latest purchase with the classic group was from John Rancort Who works at the Genesis store . I have never had a more comfortable buying experience of a new car John’s personality is laid-back no pressure which is exactly what I am looking for when I purchase a new car Love this genesis G 80 John was very knowledgeable and it was an absolute pleasure to do business with him I have leased a CT6, SRX, and MKX over the past few years and I have a pretty strong feeling that this G80 is going to be my all time favorite vehicle Thank you John and thank you classic car group
The Frost family picked a Fun day to buy a Hyundai - jfrosty04
Great experience by getting the exact equipment that I/we needed and the cleanliness of the vehicle was fantastic. I /we liked that the vehicle was on the showroom floor waiting for us on our arrival. Great touch.Even let us borrow a big Ribbon to take home for the day to surprise our daughter for her car.
A-MAZ-ING Experience - Melody S.
I always lease vehicles, so I visit many dealerships every 3 years. This dealership is very special. They make me feel like a part of their family. Craig and Mychael are the best! I am very demanding, I like to know all of my options and I ask a lot of questions. Craig helped me to pick out the vehicle and the options I wanted. Mychael had the tedious job of searching the country to find one. I got a Santa Fe with all the bells and whistles and I couldn't be happier! I am sure I will be back in three years!
Thanks Craig and Mychael!!!!
Above and beyond - sarrah123453
JR is an outstanding sales man and really worked his butt off on this deal! I am not an easy sale, but he did it!!! He has since been in contact with me to follow up on a few things that are a little off, but he is working hard to make them right!!!! He goes above and beyond for his customers!!! I hope Hyundai keeps making vehicles that I like, and that Herrnstein pays attention to this review and gives credit where credit is due!!! Thank you JR!!!!
Great Staff - atraviseyg
The Dealership staff was friendly, professional, knowledgable, and personable. I was treated fairly and felt the sales team listened to my needs. I highly recommend Mathews Hyundai.
Close to perfect. - pughcountry1
There's always room for improvement so I guess I would say, " reduce the paperwork." Otherwise, it was an easy transition from the Sonata to the Tuson.
Top shelf service - Guido1234
Anthony Gidaro best in the business!! Anthony made it very easy on me. I did nothing but say what I wanted and he made it happen! Thanks!!
I’ll-informed - Muccio
Great, fair prices on vehicles, friendly staff. Vehicle purchased in Ohio from PA resident. I was not informed that the car would need to be PA inspected, my insurance agent was not notified of purchase. Felt kind of rushed out the door without proper information.
Very good sales experience - Chris Boyer
I stopped here already knowing the used vehicle I wanted so that took some of the complexity out of the equation. My salesperson insisted that I test drive the vehicle despite me being comfortable buying it without doing so. She also had absolutely no hesitation in agreeing to help me return my rental car after the sale was complete. The purchase process went ok, although I did have to go back to sign an extra paper that was overlooked the first time. If I HAD to pick something wrong I would say the finance manager was a little too pushy with the extended warranty/protection plan they were offering. I decided to get it, but I had already said no a few times and I would have appreciated them not pushing quite so hard on that. Other than that I had a great experience and would certainly buy from them again.
Terry was a teriffic salesman. wonderful experience. - bettylou
Terry changed my opinion of salesmen. He is so knowledgeable and helpful without being pushy. He took time with me even though I was so unsure of what I wanted. I don't think I can thank him enough for his help. I feel like I have a friend at Tom Ahls now. He is a great asset to the company. Thank you Terry. Thank you.
Thank you - Tim
Thank you to Molly for helping me. She answered all of my questions knowing I am not ready to buy yet and not making me feel pressured. I look forward to working with her when I am ready to purchase in the summer.
Great experience! - Rick
Columbia Hyundai is the real deal! They are honest, fair and truly care about your satisfaction. We had been looking for a used SUV for our 16 year old triplets...and because we were on a very tight budget our "good" options were limited. Our search was vast as we looked everywhere from Craigslist and other online sources to car deals all around town including the big selection on Route 4. We test drove several in our price range and they all had problems...we were getting very discouraged. I was searching online and saw a new listing for a used Hyundai Tucson in our price range at Columbia Hyundai and drove right over.
The salesman that greeted us (Craig) and the used car manager (Joshua) that assisted us in the process could not have been nicer and more accommodating. We were purchasing a $6,000 car but felt like the most important customers to them! The car is great...the experience was excellent...and I would definitely trust Columbia Hyundai and give them my full recommendation!!
Great dealer to buy from! - Greg L
Chip Price and every one involved in our transaction seem to make our needs number one on their priority. Helpful, open and honest are words that describe our experience.
Horrible - RobDWebbJR
Buyers beware, would not purchase from here. They lied on my income to get me approved for a loan that they knew I couldn’t afford (without my permission), didn’t get copies of my paystubs or anything, then realizing that I had made a mistake with accepting a loan that wasn’t in my budget, they refused to give me my old vehicle back, so they sent me off in another car that was too much money because it was “either that or nothing”. Then I called again to request a refund and cancellation, then was told I might be able to if I let them keep $1600-1700 in the repairs made on my old vehicle. I told them yes that would be fine, then I receive another email later saying that they want $1700 PLUS 25% restocking fee BECAUSE OTHER COMPANIES CHARGE THAT. They essentially tried to extort money out of me for a return they have the ability to do for 10 days after your purchase date. I have filed a BBB complaint and have contacted Hyundai’s corporate management and this situation is under investigation. Wouldn’t recommend anyone shop here.
Poor repair service - broncosfan8
Went to them in 2016 to get Suzuki TSB's done and had a speed sensor malfunctioning. Did the TSB's I guess, and they would order the sensor and call me. Waited for them to call for a couple weeks. I called them finally and they claimed they called the phone number on their order. When asked the #, they said incorrect # after I specifically told them the 1st visit what my new phone number was. Then, they had to reorder the sensor because they sent it back because they could not get in touch. Had the work done 5-6 weeks after initial visit. Fast forward to 2/18. Same sensor was found to be acting up again by an independent repair shop, because the wiring was jacked up by Dennis service tech who did the 2016 repair. GRRR--NOT PLEASED!!
Happy - Lauren D
Found a 2015 Toyota Corolla online with 9k miles on it. Went to Ganley to check it out. Brad Cimino greeted us and let us take it for a test drive. He was very helpful, answered all our questions, gave us more than a fair value for our trade-ins. I'm pretty sure we were a nightmare at times, but he was a champ. Stayed late to make sure everything was in order. Couldn't have asked for a better car buying experience, and we're really happy with the car.
Great Experience !! - rayray4
A big thank you to Great Lakes Hyundai in Streetsboro, Ohio. And a special shout out to Zac Zager, T.J. Klinkowicz and David Wrice for all their hard work and helpfulness in getting me into my 2018 Tucson Sport AWD. All three worked together and the entire buying process was smooth and efficient. If your looking for a new or used car this is a great place.
Long Process and Poor Followthrough - ranger185
I have purchased 5 vehicles from this dealership and am directly responsible for another new car sell and 2 used car sales. Said differently, I have contributed to 8 vehicle sales transactions to their balance sheet. I recently purchased a 2018 Camry XLE that has been and continues to be an adventure. I ordered the Camry on February 10. The dealership said it would be in house in 6-8 weeks. That would indicate that the Camry should have been delivered in the March 24 - April 7 time window. The car did not arrive at the dealership until May 23 which was 6 1/2 weeks later than the maximum 8 week timeline. I was told that my order was not "picked" until by Toyota until Feb. 24, 2 weeks after I placed the order. On May 8, I was contacted by the sales person saying it was on the truck heading to the dealership, which turned out to be incorrect. After the dealer prep stuff and being out of town, I was able to pick the car up on June 16. When they performed the dealer prep, they put tire dressing on the tires, a usual prep action performed. After driving the car home, there was black stuff all over the sides of the car, thick on the lower back quarter panels and thick in the fender wells where the panels went into the fender well areas. The color of our car was Windchill Pearl. After cleaning the tire stuff off the car, I noticed a "staining" in the areas of the lower back quarter panels behind the back wheels and in the fender well areas. There was also some staining on the lower areas behind the front tires. After discussing this with the dealership, they suggested a couple of things to try and clean the stained areas, one of which was even performed by the dealership itself. None of them worked. The dealership has contacted the vendor that supplies this tire dressing, who is to contact me so that we can meet at the dealership and get the staining taken care of. The sales person had originally said that those areas on the car affected would have to be repainted. I responded to that indicating that was not going to happen on a brand new car. In the event that the staining cannot be taken care of by the supplier, it is my position that the dealership can order me an identical replacement car and I will drive the current one as a demo until the new one arrives. I have yet to see if it comes to that. If not, my conversations and lobbying are far from over. It seems that I, the customer, have had to do the bulk of the calling to find out where the process stood. The ordering process took twice as long, multiple miscommunications from the sales person to the customer and incorrect information made to the customer.
Dishonest Salesmanship - JenMommy
This past week on June 20th, my husband and I decided to go drive a 2016 Hyundai Elantra from this Hyundai location. We had spent months researching and were very confidant that we would drive and purchase this vehicle. We had also seen a 2017 Sonata online at this location that we planned to take out, just to make sure we were making the right choice. After looking at the car for a few weeks online, I noticed it came down around 9:30 in the morning. I proceeded to call the dealership at around 10:30 to ask if they still had the vehicle. Shawn Davis, an employee answered my call. I told him the specifics of the car and he proceeded to "check". He assured me that the car was there and that I could come test drive it. He even proceeded to call me at 1:00 to see what time I would be coming to drive the car.
I left work early that day. I went home to get my husband and daughter and proceeded to drive 30 minutes to the dealership. Upon arrival I was told that the car had been sold, just as I thought it was. This is completely unacceptable salesmanship. To repeatedly tell a potential customer that the vehicle they wanted was there just to get them to the lot is a shady way of doing business! I assure you, they did not get mine. It was almost as if they thought if they could get me to the lot, I would still purchase another car. The bottom line is, honestly matters more than anything. If Shawn would had told me the car was sold, I may have still went to drive the 2017 Sonata. Instead, my family and I left immediately, as we will not do business with anyone who is dishonest with us.
At the end of the day, Superior Hyundai in Beavercreek had the same car, with a few less features and we had a wonderful experience with them. We purchased our car from them that same evening and will be going back to them. I would not recommend Joseph Airport Hyundai to anyone!
Love Baumanns - loganstumpf1993
I have only bought vehicles from the guys at Baumanns. They are quick and professional. Always take care of me and find exactly what I want.
My First End Year Lease Renewal - 2Sultry
I called prior to my initial visit to schedule an appointment with My Sales Representative Shelly Gray and what an incredibly amazing job performance he accomplished during my visit at Rick Case Hyundai Cleveland.
I have been a part of the Rick Case Family since 1991 and the exceptional customer service, cleanliness of the facility and hospitality never cease to amaze me. I have chosen to give my overall experience a "5" rating because the entire team makes you feel as part of The Rick Case Family.
My sales representative Shelly Gray was prompt, thoroughly prepared and very attentive to all of my concerns and needs and I was immediately put at ease.
I was not treated as a customer but rather as part of "The Rick Case Family" and that has driven me to be such a loyal customer for so many years. "Family" always matter to me. Thanks Shelly Gray for such an incredibly amazing experience! Keep up the great job performance.
Purchased 3 Vehicles From Dealership - Jerry
We have purchased 3 vehicles from the dealership. I would only deal with Chris Bosse! He knows the product line from inside and out. He is helpful from the beginning of the purchase process and stays in touch after the sale. If I ever have an issue he will make sure to assist me anyway he can. He is above board and puts you in the vehicle that best fit my needs. I have bought many vehicles over the years. Hyundai now offers the best product for the money and by far the best warranty. They have a very good service department. If you have a problem with the service department the service manager will make sure it gets corrected right away. But make sure if your looking for a vehicle do not deal with anyone but Chris!! You will do yourself a disservice if you do.
Just as bad as the rest ! - TShannon
I went in knowing I was upside down on my car, but after talking to these guy's I thought I was back at Jeff W . the salesman was a nice old guy but the sale's manger is not very truthful .
So the truck was marked down from $17995 to $17885, but on another website it was listed at $17500.
So I informed the sales manger of this and the fact they bought the truck at auction. Then he proceeds to tell me that they paid $17600 at auction for this truck, now why would you list this truck for $17500 if you paid $17600 for it ? Somebody is not truthful now are they ?
The icing on the cake was the salesman said I was approved for $18000 but I would have to eat $4000 on my car, give them a down payment and pay full retail on the truck ! In total it would have cost me $24000 plus a down payment. I really don't care about the truck, but buyer beware these guy are worse than the mob.
Don Wood Hyundai Stinks! BEWARE! RUN to another dealer! - a_sucker
They owe me $200 and said they would "Mail me a check"! Yea, right! Not only do they owe me $200, they sold me a car that was leaking on my driveway the next day and the dash is lit up like a Christmas tree with WARNING LIGHTS! Ugh! Bad catalytic converter and a $1200 repair for me! Paid them $5k for the car, they owe me another $200 they won't send, and now I am stuck with a car that needs $1200 worth of work. Nice job Don Wood Hyundai!
Regarding their service department. I was told by the manager that they don't have enough service techs and they basically rush the used cars through a check and hope for the best! IS THIS REALLY HOW YOU SHOULD DO BUSINESS???
BUYER BEWARE! GO to another dealership! ANY DEALER BUT THIS ONE!
Repeat customer - Mamabearag
My husband and I both bought new cars here in 2016 and referred someone here in 2027. We had great experiences. Any minor issues were quickly resolved. I recently took my brother here to buy a used car. They are now under new management and all new salesman. We told the salesman to only run credit through Wright Patt Credit union. We sat there for an hour after making a deal with no word from anyone. No one told us what was going on or what the hold up was in the process. I finally went to ask and was told by the General Manager they were waiting on credit because It was declined through WPCU. I said they already approved him. GM said he was running through another bank. I said Well you shouldn’t be because I told the salesman to only run through WPCU. GM said he wasn’t told that. Also wanted my brother to sign something because he said they had to run credit for the dealer. I didn’t believe him. My brother checked his credit report today and they ran his credit through several banks and lied to our faces about it. I will not even take my care here for service anymore.
Visit To The 'Lot' - mseve2
Salesperson Craig was very professional and (thankfully) not pushy at all!! I found my car the very 1st day I went looking. Everything went well.