1,895 Ohio SRT Service Centers

Working hard to restore VWs reputation - Zachary Zarzycki

I've not been a big fan of this dealership in the past, but I realize now it was an oversight on my part to miss that this is not under the Stadium banner anymore. We are on our third VW, and have had some hiccups with this. Mainly a part went out, three times, and the last of which was while we were two hours from home. The dealership down near Columbus fleeced us royally - blamed Preston for our woes - and sent us on our way. The problem is, they didn't fix the problem, and between Columbus and home we lost two quarts of oil. Needless to say we felt upset, and reached out to Preston. I can't begin to say how impressed we are with Jayson and the entire service staff at Preston. I had contacted VW of America, I had tried contacting the Columbus dealership and the only guy to help make this right was someone who wasn't involved in the first place! Jayson took the time to walk me back and show exactly what the issues were, what had and had not been done, and even went so far to take it on himself to try and get the other dealership involved to discuss what happened (spoiler - they didn't return calls). Jayson has been great. Also shout out to Barry, always great at getting us in and out quickly and answering anything we have.

My late father was a decades long Progessive Chevrolet - ttannehill890

My late father was a decades long Progessive Chevrolet customer & now I am as well. It is well run company with smart, friendly, efficient staff.