1,903 Ohio SRT Service Centers

Had my truck in 5 times for same issue and never fixed... - Frettbuzz372

Had my truck in 5 times for same issue and never fixed anything. Just kept replacing parts that were not broken. Finally went somewhere else. Service Mgr. Was very rude.

I had an appointment yesterday, 8/2/2021, to have door... - jdwaterfield

I had an appointment yesterday, 8/2/2021, to have door sill protectors put on my new HR-V. They had to order the parts and they arrived quickly. They then called to set up the appointment and at that time no installation price was discussed. I had previously shopped for the parts at the Honda eStore and the website gave an installed price. I made the assumption they would be in the neighborhood price wise. Upon arriving for my appointment I asked the service rep if he could tell me what it was going to cost for installation. He looked at his screen a shrugged that there was no quote given and he really wasn't sure. I then showed him the price that the eStore had given and he began to inform me that they don't honor prices from third party websites. I and the Honda employee standing next to him explained that the Honda eStore was indeed a genuine Honda entity and the price quote was legit. He then took my paper and huffed off to "talk to someone about it". He returned to say they would honor the price. After the car returned from getting serviced I looked at the sill protectors and found that they weren't adhering to the sills properly. They were coming up where they bend down over the outer edge of the sill and when push back in place they popped right back up. When I asked about it is when it got insulting. The first rep tried to tell me that when the car heated up, after I left with it, that the film would soften and mold itself to the sill. ( I didn't think to ask what would happen if it were January and not August.) I told him I disagreed and that I was not happy with them not adhering properly. He contended that it was normal for them to not stick right away the same as when you install window tint. Having lived in Phoenix for awhile and having a few cars tinted I questioned that. That's when the first rep went and got someone else to talk to me. This guy was a treat. More excuses and the whole "you don't understand" condescending attitude. Even went so far as to say they were “just stickers” and implied I my expectations might be a little high. (Shouldn't "stickers" actually stick?) After a few back and forth moments he did agree to remove them, quite hastily and with great disregard for my vehicle, and sent me on my way. Perhaps if I wouldn’t have questioned the installation cost and blindly let them overcharge me I could have avoided this treatment. They may, in my opinion, actually have taken the time to install them correctly instead of doing a quick and shoddy job of it just because they weren’t going to make enough money. I won’t return and I certainly wouldn’t recommend them.

Warranty issue on 2017 Tacoma.... - Factory worker

Not happy with customer service. I was supposed to receive a loaner vehicle from them. Instead I was asked for debit card. I will never use them again for service or purchase a vehicle. This was the third time I had to return for the same issue that was not corrected the first time. I've never been asked for a debit card to use a loaner.

Always wonderful service and follow up. - alibcaller

Always wonderful service and follow up. Paul always comes through and we have been working with him for several years now.

Fast, Friendly, Great Work - Tim410

The Reineke Ford dealership is hands down one of the best in the business. Their associates are professional,friendly,and very skilled. My experience from the purchase of my new Ford to each service or repair has been very easy and stress free. I will continue to go to them with any purchase or service needs I have and suggest you do also.

An update on yesterdays review. - aussiebee1

An update on yesterdays review. Later in the day I received a phone call from Tom Ahl himself. He apologised profusely, he wasn't aware of the current Hyundai service department wait time. He offered to "MAKE THINGS RIGHT ". He instructed me to bring the car in the following morning, I may have to leave it for the day and if that was the case I would be given the use of a loner. He wanted me to have a working air conditioner for the weekend. I opted to wait in the comfortable waiting area. Within 2 hours I was able to drive home. Well done Tom Alh you know how to go totally above and beyond to "MAKE THINGS RIGHT ". Yes I only gave 4 stars as I have to see if there is a find leak in the air conditioner. The air conditioner has been tested and filled with new freon that has a dye in it. If there is a leak the dye will indicate where it is. Yes I am a happy Hyundai customer/owner again.