The BMW Store - Service Center

I just took my X3 in for 3 parts that were recalled. They offered a loaner while they fixed it, which was nice. They really had a nice facility and seemed professional initially. When I went to pick up my car, I noticed small ants crawling around on the passenger side. I looked around on the ground and noticed a lot of ants on the ground where the car was. I decided not to say anything and I would just deal with it. Then I noticed a small rip on the passenger side dashboard, very close to the windshield. I spoke with Andre who was pleasant but unable to do anything for me. He then gave me a phone # for customer service, and I called in a complaint. They suggested I talk to Timothy Gabbard, the manager. He had an attitude, from the beginning, like I was making this up and they would not take any responsibility. It is a small rip, and I feel like they could have at least tried to address it. But instead, the problem was left for me to fix! How’s that for service?

Everyone has always been very pleasant and knowledgeable. The service area is particularly clean and efficient; I wait for my service work and enjoy the environment in the area. Matt Garman has been very helpful with the I-Drive in my X3 (although the I-Drive is classic German over-engineering -- get rid of it and let us do things the way we did before it was imposed on owners)

Joe took such great care of me and was very professional. I recommend him to others getting their BMW's serviced. Very kind and helpful.

Service appointment was delayed/postponed and not honored, even after scheduled days in advance. Was only given 10 minutes notice of postponement. Very disappointing and frustrating. In addition, during service visit, car was mistakenly washed after owner had previously detailed vehicle. It was clearly immaculate prior to visit and was in worse condition following visit. Evidently, no one was paying attention.

Recently purchased a CPO 5-series and I brought the vehicle in to fix some minor "squeaks and rattles" coming from the steering column and brakes. The BMWstore technicians were thorough in their diagnosis and fixed both issues and performed some routine maintenance. It took two days, but since I was provided a loaner, it was no trouble. When picking up my vehicle, my adviser was kind enough to spend extra time planning out the schedule for upcoming routine maintenance. All costs were covered either by the CPO or maintenance contract that I opted for at vehicle sale (Whew! Big concern alleviated). Best part of the experience was the way I was treated, with respect.

Last week, I brought the car in for an oil change. The service advisor told me that we would also be due for a brake system flush and air filter replacements in a couple months and recommended that those be performed as well. I told him I’d hold off and only get the oil changed since that was all that the car was due for. (I would never pay to have someone replace air filters for me). At the time, he clearly acknowledged my request. When I went to pick up my car, however, my bill was $615.00. The advisor that I had worked with was gone for the day, but the service manager told me that he spoke to the advisor on the phone, and the he told him I had requested all services be performed. Fuming, I told him I was paying the bill and never returning there again. He then offered a 10% discount as if $61.00 made up for being charged for over $400 of work I didn’t want. The moral is: expect the bill to be considerably higher than what you originally agreed to. You won’t find out until after the work is already performed. If they recommend anything you don’t want, make sure that you have them reprint paperwork with only what you do want (not just cross services you don’t want at that time). This is the second time where my final bill was multiple times what I expected to pay.

Bought our first 5 Series thru BMW Store, and have it serviced here ever since. Brought it in for scheduled maintenance and inquired about another 5 in inventory. Now we have two ..... Shouldn't everyone???? Thanks Tim Gabbard and Paul Cassady. The BMW Store has the right formula. They have done everything right to make us a repeat customer.

Excellent customer service from the parts department, the are always very friendly and always take the time to look the accessories or parts you are searching for. Thank you very much for your support.

This dealership has one of the highest labor charges in the nation. They make their money off of warranty work but as soon as your car's warranty has expired, you are out of luck. (light bulb, their charge $35 for one; 2 for 8.50 at any auto store Phillips OEM). As a pharma rep, if you don't think you pay for the cashews, coffee, donuts, and candy, you are naive. This dealership is about turning cars over before they get mileage on them, they are incredibly customer unfriendly if you need out of warranty work. Don't be fooled by the phony white coats-try any of the numerous independent BMW repair shops in town. In every one of the independent shops, they will all tell you the reason they no longer work at the BMW Store. If you must use a dealer, go to Jake Sweeney they are more honest and their prices are more reasonable.

Service charges are one of the highest in the nation of all BMW dealerships. Second, I had to bring my car back because it was not repaired properly the first time. Third, this dealiership is unethical-they refuse to honor their warranty.