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The BMW Store
Cincinnati, OH
1,749 Reviews
Here at The BMW Store we’ve done a lot in over 4 decades and are very proud of our past and looking forward to an incredible future. Our customers have taken us a long way but here’s a little bit about how it all started!
It was in 1979 that Tom Schwartz obtained his franchise from BMW. Prior to that, he had been deeply involved with BMWs as a technician. From 1971 – 1976, Tom ran an independent service repair business called The BMW Store. With those roots, his dealership has always placed a premium on customer service with the goal of assuring customers a hassle-free ownership experience. Today, nearly 125 employees at The BMW Store are dedicated to helping people discover the joys of driving a BMW.
There’s a highly trained, knowledgeable sales staff for both new and pre-owned BMWs, an inventory of over 100 new and pre-owned BMWs is maintained to provide excellent selection, and master technicians head service teams specialized in the various operating systems of BMWs. Our extensive assortment of well-maintained pre-owned cars are showcased in our state-of-the art Cincinnati showroom. These include BMW models, as well as those made by other marques. If you find it here, rest assured it’s carefully chosen. If you don’t see a particular vehicle, visit our Vehicle Finder Service and complete the form. We will gladly inform you when a matching car arrives.
We provide competitive BMW financing and lease options available for drivers from Cincinnati, Hyde Park, Oakley, Mariemont, Madeira, Indian Hill, Blue Ash, Montgomery, Loveland, Mason, Milford, Newport, KY, Ft. Thomas, KY, Ft. Mitchell, KY, Covington, KY, Newport, KY, Villa Hills, KY, Edgewood, KY, Florence, KY, and Northern Kentucky. Our finance managers work hard so that you are provided the best BMW financing available to you.
A recently expanded service bay features 28 lifts. More than three quarters of a million dollars in parts are kept on site for quick service, and there’s a fleet of well maintained courtesy vehicles for your servicing convenience…not to mention our new state-of-the-art facility that opened in October 2016!
Providing state-of-the-art support for BMW drivers is the natural culmination of The BMW Store’s passion for the marque. And for thousands of BMW customers in the Tri-State area, it’s one more reason why they choose to drive a BMW.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 73 service reviews
October 16, 2026
Cory was awesome when we visited for a recall. Bought tires at that time and had to have one replaced under warranty they squeezed us in next day and replaced under warranty Bought tires at that time and had to have one replaced under warranty they squeezed us in next day and replaced under warranty More
by mszempruch
October 15, 2026
Jeremy Is One of the Reasons I Keep Coming Back to The BMW Store! I want to take a moment to personally recognize Jeremy in the service department at The BMW Store. It's easy to leave a review when som BMW Store! I want to take a moment to personally recognize Jeremy in the service department at The BMW Store. It's easy to leave a review when something goes wrong, but I think it's just as important to recognize someone who consistently gets it right. Jeremy is one of those people who makes you feel like you're more than just another customer or service appointment. He genuinely cares about the people he works with, takes pride in what he does, and goes out of his way to make sure you're taken care of. Most recently, Jeremy helped with the service on my M3 Competition, and once again, he delivered the kind of experience that has earned my trust and loyalty. I never feel like I'm being rushed through the process or simply handed a set of keys and a bill. He takes the time to communicate, answer questions, and make sure I'm comfortable with everything. What stands out most to me is the relationship Jeremy has built with me as a customer. I know I can count on him, and that peace of mind means a lot when you're trusting someone with a vehicle you take pride in owning. I've purchased multiple BMWs from The BMW Store, including my recent i4, and while the vehicles themselves are certainly a reason I keep coming back, people like Jeremy are what truly make the difference. You can buy a BMW from a lot of places, but finding someone who takes a personal interest in making sure you're taken care of long after the sale is something special. Jeremy, I genuinely appreciate the way you do business, the pride you take in your work, and the way you treat me every time I come in. You've earned my trust, my respect, and my continued business. The BMW Store is fortunate to have you, and I'm fortunate to have someone I know I can count on when my vehicles need attention. Thank you for everything! More
by Howard Gossmeyer
Employees Worked With
October 10, 2026
I’ve been going to this dealership for years. They have always provided great customer service. I will continue to use them in the future. They have always provided great customer service. I will continue to use them in the future. More
by Ryanjhenning
Employees Worked With
October 08, 2026
Scheduled to get car in for "recall" service work. Jeremy identified that service was on the horizon -so suggested i get that work done as well. (It saved me a trip in the near future). They also got Jeremy identified that service was on the horizon -so suggested i get that work done as well. (It saved me a trip in the near future). They also got the chip repaired that had occurred when car was in last year. Estimated a week to ten days. I had my car back in 3 days. Good communication. More
by christine.herche
Employees Worked With
September 27, 2026
Great service always. The work is always impeccable. Joe is wonderful to work with in service, and always very helpful, knowledgeable, and thorough. The work is always impeccable. Joe is wonderful to work with in service, and always very helpful, knowledgeable, and thorough. More
by tarynhuth
Employees Worked With
September 13, 2026
Mr. Corey Hart provided exceptional service, he adds value and a certain debonair; a touch of class to the company. Very well spoken, well dressed, very detailed oriented, extremely attentive, witty and value and a certain debonair; a touch of class to the company. Very well spoken, well dressed, very detailed oriented, extremely attentive, witty and business savvy. He assisted me through the entire process, even while doing his daily duties he remained consistent kept me abreast on the next steps of my vehicle, answered all of my questions. It truly shows he is true to his craft, a true people person. Iam very pleased to have had service completed at this dealership. If he were a salesman I would have purchased several vehicles from him already! More
by Kiki
Employees Worked With
September 11, 2026
Easy drop off, communication,explanation of service issues and quick pick up. Luxury car experience. issues and quick pick up. Luxury car experience. More
by Chris
Employees Worked With
September 10, 2026
Ice been a customer since 2003 without interruption. Great job again. Work completed same day… and done right the first time. Great job again. Work completed same day… and done right the first time. More
by Samer H
Employees Worked With
September 07, 2026
Always friendly and helpful. Staff is the same and it feels like they really get to know you and explain everything to you. Good service! Staff is the same and it feels like they really get to know you and explain everything to you. Good service! More
by Lindschroer
Employees Worked With
September 04, 2026
We are extremely satisfied with the work Jeremy Durbin does on our BMW. 5 star communication with us and if he is not sure we did not understand he takes the time to explain, so awesome. Very quick to te does on our BMW. 5 star communication with us and if he is not sure we did not understand he takes the time to explain, so awesome. Very quick to text us and does not leave us hanging. Nice work , and cares about our vehicle like it his own More
by Harleysteve50
Employees Worked With
