The BMW Store - Service Center
Cincinnati, OH
28 Reviews of The BMW Store - Service Center
He helped me with buying some bmw parts online and I got the right parts. the right parts. More
Jonathan is one of the most knowledgeable people when it comes to BMWs. His passion for customer service and the brand itself are what attracts return customers. I switched my service from BMW Cincinnati comes to BMWs. His passion for customer service and the brand itself are what attracts return customers. I switched my service from BMW Cincinnati to the BMW store because of Johnathan. He always finds me the answers I need about all my BMW questions. More
I took my car for a Dinan tune and was quoted as it being 5 business days tops. It took them a month to get my car back to me. The entire process they kept blamed Dinan for everything and took no responsibil 5 business days tops. It took them a month to get my car back to me. The entire process they kept blamed Dinan for everything and took no responsibility. When I went to pick up the car, nobody took any time to explain what had been done to my car. Some kid handed me my keys and said “your car is somewhere out front. Let me know if you can’t find it”. More
Service experience with the bmw store Cincinnati is always been excellent. Joe gettler was my service advisor he handled the service well. Like the way they do inspection and send it to customers with always been excellent. Joe gettler was my service advisor he handled the service well. Like the way they do inspection and send it to customers with a video link. Would surely recommend all my friends and family to buy there BMW from this store. Thanks Ak More
Everyone we came in contact with were outstanding, very knowledgeable! Paul, Susan and Ric were amazing! We felt like we were apart of a family! All of them were there to help us not make us feel pressure knowledgeable! Paul, Susan and Ric were amazing! We felt like we were apart of a family! All of them were there to help us not make us feel pressure or rushed. The purchase experience was quite quick and painless. We are very excited to be apart of the BMW family! More
Very knowledgeable and very helpful and always quick to respond recommended service department for my need and answered the genius questions respond recommended service department for my need and answered the genius questions More
Well, where do I start? it’s been a month, HAPPY ANNIVERSARY to me……that MY CAR HAS BEEN IN THE SHOP with no firm date of resolution. For what you might ask? Well I don’t know, and neither does BMW. ANNIVERSARY to me……that MY CAR HAS BEEN IN THE SHOP with no firm date of resolution. For what you might ask? Well I don’t know, and neither does BMW. I bought a 2019 X6 May 2020 and before I even had the luxury of making my first car payment it was already in the shop, twice, for shutting off while I was driving, in mid route, how scary. I received the car back within the week and they reassured me “the car was fixed” I took it back and within the 25 mins it took me to get home, IT CUT OFF AGAIN. I had another situation where it was in the shop, the car was running oddly louder than normal in the engine area. Took it in because the trunk rattles, all this within less than 30 days, SERIOUSLY?? I would think a premium vehicle like BMW should run, they fixed it, but I brought it back again because a hose of some sort wasn’t plugged in correctly. Now 2021 here we are AGAIN, car in the shop going on 30 days this week and BMW has no idea what’s wrong with there PREMIUM LUXURY, well over $50,000 vehicle. Get a BMW they say, it will be fun they say. This is my FIRST BMW and I am NOT feeling the PREMIUM LUXURY experience that I thought I would have. It was between THIS or a Mercedes GLC coupe, I should have went with Mercedes. I’m starting to have some doubts, I wonder if this is a Friday lemon model? I paid premium dollar for this car and for sure have a premium car payment, YET, I’m not getting that “premium car experience.” What resolution could BMW provide to get its, first time buyer back to that “SHEER DRIVING PLEASURE” they claim to have? Im just feeling defeated at this point and this “premium” car, at best is just average. More
I'm on my third car from the BMW Store and love working with this company. Dean does a great job of consultative selling. Susan is so knowledgeable about all things BMW, and Rodney crushes it in service. I with this company. Dean does a great job of consultative selling. Susan is so knowledgeable about all things BMW, and Rodney crushes it in service. It never crossed my mind to look any place else when it was time to buy again. More
Paul is a pleasure to work with. This is our 3rd purchase with Paul and the team at the BMW store. Susan did a great job helping us navigate through all the great features. The service department always trea with Paul and the team at the BMW store. Susan did a great job helping us navigate through all the great features. The service department always treats you like family. Matt Carelock is a pleasure to work with. We are customers for life. More
Weak Customer Service I was attracted to a certified used car advertised in the auto trader. There was a discrepancy of $1,000 between the sticker and the advertised price. I was attracted to a certified used car advertised in the auto trader. There was a discrepancy of $1,000 between the sticker and the advertised price. My salesman, John Beam was courteous, but he said that BMW has nothing to do with what autotrader prints or advertises. The car was less of a value than I had expected but I went through with the purchase anyway. It was my hope to get the dealership to take the money I overpaid and make a donation to Children’s Hospital in that amount. Up until I signed the paperwork that seemed like a discussion they were willing to have. Radio silence on that front since. As another reviewer pointed out Jamari DeBose comes off as arrogant in a way, disinterested and aloof in other ways. He could smile, but maybe he hates his position. God help you if you have to speak with Brooke in service. She is immature, ill mannered, curt, and lacking in most skills an employer would desire in front line customer service. Service is expensive and slow. More