The BMW Store - Service Center

He helped me with buying some bmw parts online and I got the right parts. the right parts. More

Jonathan is one of the most knowledgeable people when it comes to BMWs. His passion for customer service and the brand itself are what attracts return customers. I switched my service from BMW Cincinnati comes to BMWs. His passion for customer service and the brand itself are what attracts return customers. I switched my service from BMW Cincinnati to the BMW store because of Johnathan. He always finds me the answers I need about all my BMW questions. More

Service experience with the bmw store Cincinnati is always been excellent. Joe gettler was my service advisor he handled the service well. Like the way they do inspection and send it to customers with always been excellent. Joe gettler was my service advisor he handled the service well. Like the way they do inspection and send it to customers with a video link. Would surely recommend all my friends and family to buy there BMW from this store. Thanks Ak More

Everyone we came in contact with were outstanding, very knowledgeable! Paul, Susan and Ric were amazing! We felt like we were apart of a family! All of them were there to help us not make us feel pressure knowledgeable! Paul, Susan and Ric were amazing! We felt like we were apart of a family! All of them were there to help us not make us feel pressure or rushed. The purchase experience was quite quick and painless. We are very excited to be apart of the BMW family! More

Very knowledgeable and very helpful and always quick to respond recommended service department for my need and answered the genius questions respond recommended service department for my need and answered the genius questions More

I'm on my third car from the BMW Store and love working with this company. Dean does a great job of consultative selling. Susan is so knowledgeable about all things BMW, and Rodney crushes it in service. I with this company. Dean does a great job of consultative selling. Susan is so knowledgeable about all things BMW, and Rodney crushes it in service. It never crossed my mind to look any place else when it was time to buy again. More

Paul is a pleasure to work with. This is our 3rd purchase with Paul and the team at the BMW store. Susan did a great job helping us navigate through all the great features. The service department always trea with Paul and the team at the BMW store. Susan did a great job helping us navigate through all the great features. The service department always treats you like family. Matt Carelock is a pleasure to work with. We are customers for life. More

Weak Customer Service I was attracted to a certified used car advertised in the auto trader. There was a discrepancy of $1,000 between the sticker and the advertised price. I was attracted to a certified used car advertised in the auto trader. There was a discrepancy of $1,000 between the sticker and the advertised price. My salesman, John Beam was courteous, but he said that BMW has nothing to do with what autotrader prints or advertises. The car was less of a value than I had expected but I went through with the purchase anyway. It was my hope to get the dealership to take the money I overpaid and make a donation to Children’s Hospital in that amount. Up until I signed the paperwork that seemed like a discussion they were willing to have. Radio silence on that front since. As another reviewer pointed out Jamari DeBose comes off as arrogant in a way, disinterested and aloof in other ways. He could smile, but maybe he hates his position. God help you if you have to speak with Brooke in service. She is immature, ill mannered, curt, and lacking in most skills an employer would desire in front line customer service. Service is expensive and slow. More