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The BMW Store - Service Center

Cincinnati, OH

4.0
28 Reviews

28 Reviews of The BMW Store - Service Center

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June 04, 2022

He helped me with buying some bmw parts online and I got the right parts. More

by asdfg
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2022

Jonathan is one of the most knowledgeable people when it comes to BMWs. His passion for customer service and the brand itself are what attracts return customers. I switched my service from BMW Cincinnati More

by Tarek G. Shaban
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2022

I took my car for a Dinan tune and was quoted as it being 5 business days tops. It took them a month to get my car back to me. The entire process they kept blamed Dinan for everything and took no responsibil More

by 513mds
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jeremy Durbin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

The BMW Store responded

Hello Mr Geyman, Thank you for taking the time to review your service experience. I apologize that we did not meet your expectations, this is not how we want our customers service experience to go. We are always striving to improve our experience and feedback like yours gives us tangible issues to address and coach our staff on. Should you have any further questions or concerns, please reach out to Nick Walsh, BMW Service Manager, at nwalsh@bmwstore.com or via phone at (513) 271-8700.

January 11, 2022

Service experience with the bmw store Cincinnati is always been excellent. Joe gettler was my service advisor he handled the service well. Like the way they do inspection and send it to customers with More

by AK
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Beam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2021

Everyone we came in contact with were outstanding, very knowledgeable! Paul, Susan and Ric were amazing! We felt like we were apart of a family! All of them were there to help us not make us feel pressure More

by rgcuster
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ric Koresky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Kolleck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Fender
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2021

Very knowledgeable and very helpful and always quick to respond recommended service department for my need and answered the genius questions More

by Ender0325
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Gettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2021

Well, where do I start? it’s been a month, HAPPY ANNIVERSARY to me……that MY CAR HAS BEEN IN THE SHOP with no firm date of resolution. For what you might ask? Well I don’t know, and neither does BMW. More

by Missla213
Overall Experience
Recommend Dealer
No
Employees Worked With
Matt carelock, I don’t have any issues with him
Aug 16, 2021 -

The BMW Store responded

Hello Allison, thank you for your review. We understand our service manager Nick has been in contact with you and we are working on a resolution with BMW NA to give you peace of mind about the future of your X6. Working hand in hand with BMW, we are confident that we will restore your faith in the brand.

April 24, 2021

I'm on my third car from the BMW Store and love working with this company. Dean does a great job of consultative selling. Susan is so knowledgeable about all things BMW, and Rodney crushes it in service. I More

by BJ Taylor
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ric Koresky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Stathes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Steadman
September 20, 2020

Paul is a pleasure to work with. This is our 3rd purchase with Paul and the team at the BMW store. Susan did a great job helping us navigate through all the great features. The service department always trea More

by wpwk
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ric Koresky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Kolleck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Fender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Carelock
December 01, 2018

Weak Customer Service I was attracted to a certified used car advertised in the auto trader. There was a discrepancy of $1,000 between the sticker and the advertised price. More

by BimmerBummer
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
John Beam
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jemar DuBose
2.0
This rating includes all reviews, with more weight given to recent reviews.
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