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LOYAL CUSTOMER Thanks to AMAZING service. - amyrn05
**My husband wrote this email to Mr. Hines (the operations and service manager.) We were experiencing a strange situation, and he JUST happened to pick up the phone when they were busy. Within 30 minutes, he PERSONALLY drove to pick me up, get me into a courtesy vehicle and the vehicle was fixed properly right away! I didn't even have to return the rental! Someone brought my Explorer (Evelyn) back home and picked up their car! His story is inspiring and he is beyond amazing. In a day and age where it's nearly impossible to be NOT frustrated, much less SATISFIED as a customer we were absolutely DELIGHTED!!! We were already a customer, but thanks to his kind treatment, we will be loyal to Reynolds Ford in Norman FOREVER. **As long as it's being ran with Ken's leading spirit of humanity and ACTUAL customer service!** We are actually in the market for another pickup, so I'm certain we will see them soon!
I want to truly thank you for your above and beyond treatment of my wife, Amy Singleton, regarding our 17 Explorer, Evelyn. I am overjoyed to have done, and will continue to do, business with your company. Our experience was stellar from the beginning, and your commitment to care for your customers holds more value to me than price ever could, although I can say that we were pleased with the value we received in our vehicle as well. We have told anyone that will listen about our experience with Reynold's, and your actions and kind professionalism have cemented us as a loyal customer.
Top Reviewed Service Specialists At This Dealership
Will be back cause the truck still not running... - kitkatmeritt
Will be back cause the truck still not running right...was smooth before change of plugs.. But will have to go back in with ones made for Ford wish they could of said that. It only runs well with the plugs made by Ford... This is gonna be a 200 learning mistake knew I should have just did only oil change..learning curve learned...
Great Dealership - okstate
Charles Allen Ford has outstanding personal and is always there to help you. They have a very good service department. I would highly recommend the dealership.
Wilmes Super Store in Altus OK has a very efficient and... - carg
Wilmes Super Store in Altus OK has a very efficient and courteous service department. I rely on them to keep my Ford in tip top running condition.
I appreciate them very much.
The service department is the best I have experienced. I... - Patwm
The service department is the best I have experienced. I was considering other models of an suv, but choose an Escape because the service department at Billingsley is so good. Had to bring my new car in for a minor fix and oil change. They were awesome!
Same day service for what I hoped was not electrical and... - bryanagahagan
Same day service for what I hoped was not electrical and was thrilled it was battery related. They tested my system to be sure and got it done. Thanks!
Poor Communication and Troubleshooting skills - Badpig521
I have a 2016 Ford F250 diesel and the check engine light came on. The first time, I was told it was a "fluke" thing with the DPF. 2nd time it came on, I was told it needed an update. Now the 3rd time the check engine light came on I dropped it off on Thursday morning, Jan 17, 2019. I was told Friday the 18th, it was the DPF heater and they did not have the part but the part should be in Monday or Tuesday. Thursday the 24th, I had to call and find out the part did not come in the day it should have but have it now. "I would be called". Friday morning the 25th I called and was told it should be done and they would call me. No call. Saturday the 26th, I call and was told the diesel mechanic was not there. Here I am having to make arrangements to get to and from work. I understand parts to do not show up and I understand workload; however, I do not understand the lack of communication with Ford vehicle owners. Nor do I understand the lack of troubleshooting skills after 3 check engine lights. Its obvious that when my warranty runs out, I will not be going to this dealership. In fact, I think I may just take it to a different Ford dealer.
HIGHLY ANNOYED/INCONVENIENCED AND A WASTE OF TIME - ANNOYEDCUSTOMER
Is there a review that is LESS than a star??!! I debated whether to even write a review. I am a patient person and can handle a lot but - Oh my gosh I cannot tell you of all the problems I had with taking my car in to the shop at Joe Cooper Ford Lincoln in Edmond. Mind you I have an older car, however, I thought I was doing right by my car in taking to what I thought was a PROFESSIONAL place.
First time I brought it in: Advised the service rep (will not name names) that I thought it was the Ignition Igniter according to Auto Zone, I was informed JC did there own diagnostic and I thought that was far. Well, after the diagnostic and $150 later, I was told it was the brakes that definitely needed fixing (among other maintenance, however this was believed to be the core issue). Ok, so I got the brakes fixed and went ahead and to the spark plugs and "wires"...... (later to find out my car doesn't have wires, it has coils). Moving on - I got my car back and it WASN'T FIXED, LIKE DO YOU EVEN TEST DRIVE? (oh yeah the do, that story is for the 3rd time around)
Second time around: Immediately turned around and brought it back. So now I'm told something to do with wires that were pulled out by the first fix. I was told they fixed that but when the technician went to test drive the car they BLEW OUT MY TIRE...and then had the nerve to call me and say "oh do you have insurance on your tires". Why should I BE RESPONSIBLE for something YOU did under YOUR care. At any rate, they ended up fixing the tire, rightfully so. At this point, I reached out to someone that I knew that worked in Management for Ford and when they got involved, I was told I was over charged and they ended up owing me money back. Ok tire fixed, everything should be fine now, right? WRONG.
Third times the CHARM??: You'd think........ ok so got my car back the THIRD time and not even 5 miles down the road did my car start doing the EXACT same thing as when I initially brought it in. Ok this was a Friday, at this point I had to wait until Monday to bring it BACK in. This time I was told that another diagnostic would need to be run for another $150, told it was RATS that chewed the wires and it looked fresh because it wasn't there before (but was told they didn't check the engine before, WHAT... your telling me you didn't check the engine the last two times it was in your care, um ok) - I understand the rodent wiring can happen, but I live in the city and your telling me it happened in the 3 days it was at my home prior to back in your lot yet again, like are you kidding me, this is a joke. Well, after being told by the service rep that it was the rodents and that was the cause of the problem I'd need to pay more (HOW COULD IT BE IF THE CAR WAS INITIALLY DIAGNOSED AS NEEDED BRAKES AND SHOCKS? DOES THAT MAKE SENSE TO YOU?) Ok so now the root of the problem finally solved - THE IGNITION IGNITER. So, everything was fixed I was told and then I got a call that while the technician was test driving it, SOMEONE else rear-ended my car - COME ON, IS THIS A DREAM??!
All this happened in the course of 3 WEEKS! Finally fixed and then I've got to go through the insurance company to get an estimate to fix my car. That took another 2-3 weeks!!!! It's still not fixed by the way...
ON A POSITIVE NOTE: The individuals I knew in management that were helping me, I am very grateful for because I have a feeling I would have been charged 3 times as much as I was (and even over charged at that). The service rep does NOT know what they are doing CLEARLY and the technicians, your guess as good as mine.
MORAL OF THE STORY - NEVER TAKE YOUR CAR TO BE FIXED AT JOE COOPER FORD LINCOLN IN EDMOND - I WOULDN'T EVEN WANT TO BUY A CAR FROM THERE NOW EITHER.
Terrible service , has appointment Monday morning by 4:00... - Rosemarylaukka
Terrible service , has appointment Monday morning by 4:00 pm Wednesday they still hadn’t worked on my car. So picked it up don’t know what to do now as have paid to have this problem fixed approx one month ago.
There service department sucks i bought a truck that they... - Fireman397
There service department sucks i bought a truck that they had put brakes on and didn't put the caliper bolts in or just barely put them in because it fell aginst the wheel so they had to replace that and should have replaces the damaged caliper also but didn't now the brake is making noises so I'm not sure they have certified technicians or they just charge the price of them but only have shade tree mechanics by far one of the worst car buying experience I have ever had
mistake to buy here - Rgr
Don buy here. Cannot get service and rude It is a waste of time to call. Cannot get in and will put on hold on the phone and then will be told that they are too busy to talk to you
Stay away or you will be sorry - James, Bob123
After a wreck our insurance company suggested Bill Knight collision repair as it was one of their "preferred" shops. Ignorantly, we followed the insurance carriers advice instead of doing research and selecting a shop on our own. The repairs were first promised to be complete within 10 days. It actually took 23 days, a lot of frustration, and serious bouts of high blood pressure, before we finally got our car back. During that time we were promised six different completion dates, followed by a multitude of excuses for the various delays. We had issues over the parts that were used, the promised "life time" warranty that actually does not exist, and an issue with painting. Our experience over this three week process is best described as a nightmare. The level of incompetence was simply staggering. Had it not been so frustrating, the multitude of delays would have been comical. It became my habit to wait by the phone, on the date(s) the car was supposed to be finished, to see what the next excuse would be for another delay. On the final day, after we were told the car was ready to be picked up, we traveled to the shop to find the replaced wheels on the car were not correct. The wheels on the driver side of the car were dramatically different than the wheels on the passenger side. Needless to say, my opinion about Bill Knight Collision could not be worse. We are a "Ford" family, but we will never step foot on Bill Knight's dealership again. Not to buy a vehicle and certainly not to have repairs made to any vehicle.
Worst service ever! - Rfields
Be careful taking your vehicle to this Ford dealership for services. I own a 2010 Ford Taurus . I took my vehicle there for a regular service, i.e. Tire rotation and oil change as I have always done. I picked my vehicle up and the first time I crancked it up it made a crazy clicking noise that was not there prior to dropping it off. I called the dealership (services) and reported to them that my car was now making a clicking noise. The gentleman told me to bring it in. I dropped it back off on a Monday morning when the employee said he would have to charge me 100$ for a diagnostic. (Are you kidding me?) my husband drove past ford several times that day only to see my car sittin in the same spot. I finally got a phone call stating they could not locate the issue nor the sound. We picked my vehicle up again, and there was no sound. Two days later, my car began clicking again. I dropped it off again and was then charged almost 200$ for the repair ! They say it's a coincidence that my car started making noises right AFTER I picked it up. You have to be kidding me! So be careful taking your vehicle there for any such repairs, because if they mess up something on you vehicle they won't have any integrity about, and you may end up coming out of you pocket more money than expected.
Brought car in for hail damage repair in July. Still... - Paullie
Brought car in for hail damage repair in July. Still cannot get any answer when I can get my vehicle back. Going into 4 months now for $7,000 repair-something is seriously wrong with this horrible shop. This has created an untenable hardship on me to not have my vehicle for this long. May lose my job if I continue to miss work because of no vehicle. I will tell everyone I can about my unbelievable bad experience.
Immaculate Service - Doshiergirl
The service department is without a doubt the best I have done business with. Oil changes down to engine repair or cosmetic touch ups have been attended to with utmost clarity.
The service manager treats me like my voice is important and wants to see me 100% satisfied before I leave. He is upfront on all aspects of your car and gives you the best recommendations . You'll be happy you chose to go there. Just ask for David, and ....tell him Mrs. Doshier says hello!
Service work - Truck driver Rick
I would recommend this dealership to everyone! They have bent over backwards for us after we had truck problems. Wonderful people and place. Their hospitality was amazing.