332 Oklahoma Used Car Service Centers

DO NOT PURCHASE A VEHICLE FROM THIS DELEARSHIP! - Stacyhoward6197

DO NOT PURCHASE A VEHICLE FROM THIS DELEARSHIP!!!!! If I could give less than 1 star I would! On Monday, August 7th, 2023 after trying everything I took my car in because it was not starting. The part that they needed fixed was not going to be under warranty and was going to cost well over $2400.00 and they weren’t even sure that was the issue so I told them NOT TO FIX IT. We told them to put the car back together and we would come get it. We have made 2 attempts to get my car back in the original state that I brought it in. My first attempt to get my vehicle when I arrived the car was not put back together and the second attempt the service department closed an hour early. They called me on Monday, August 14th and said it was fixed and we could come get the vehicle. They took it upon themselves to fix things that I did NOT authorize! After multiple messages not returned and call back promises from “managers” it’s been nearly 2 weeks and I still don’t have my car back! To top it off, when we bought the car it was certified pre-owned (had the big red sticker in the door and and all) now they claim it was never certified! Had I known that this dealership would show such a lack of integrity I never would have purchased a vehicle from here.

I took my vehicle in to get the purge valve fixed. - Kristin

I took my vehicle in to get the purge valve fixed. When I called they said that's probably what's wrong with it according to the check engine light code. When I got there it took them five hours and $423 later to change a different part. My check engine light came back on 6 days later. After googling the problem, I found out the purge valve should be changed first. I went to Oreilly's and bought the part and installed it myself. No more problems. Then 4 months later I get a letter from Chevrolet saying they know this a problem and will fix it free of charge. But since I didn't have this specific problem fixed at the dealership I won't be reimbursed. When I called the dealership, they informed me that I should have brought it back in and it would have been fixed for free. They did not tell me that there was any kind of warranty on their work. I WILL NOT BE BACK!