It was above and beyond! - Silver
It was our pleasure to meet Mr.Escobar. my SC was a mess from being worked on by other people. He went all out to take care of all of it's problems. He had my car transported so they could diagnose the problems. The service was far above and beyond. My car in running like a new car. I can't say enough good things about him and Kendall Lexus.
Dishonest Sales Practices - Lexus Fan
Very disappointing experience at Kuni Lexus of Portland today. Salesperson led me to believe the vehicle I wanted to purchase was at the dealership, only to claim later he forgot it was at another dealership, in another state!
The price I was given was 1) above invoice, 2) included $1,600 in obligatory “Accessories” he had also forgotten to mention previously, and 3) included a nearly $400 dealer prep charge!
If you MUST have a Lexus in the Portland area, buy it from a dealer in California, or at least use a broker, but whatever you do, don’t go near Kuni Lexus of Portland. Dishonest and disreputable are two descriptors that clearly apply, and their negative effect on the brand should be of concern to Lexus/Toyota corporate.