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Excellent, fast service!!! Very friendly and helpful and... - Mphilbr
Excellent, fast service!!! Very friendly and helpful and accurate time estimate! The waiting area was nice and clean and the communication of when my car was finished was excellent.
Top Reviewed Service Specialists At This Dealership
I bought my used car here in May, and I had a lovely... - Pineapple123
I bought my used car here in May, and I had a lovely experience - the sales team was fabulous.
When I bought my car decided to purchase lifetime oil changes. I have now taken my car in twice to have the oil changed, and both times the service has been poor.
The first time I scheduled my oil change, I called and scheduled it over the phone, and I asked for the cabin air filter to be replaced. When I took my car in to have it serviced, I wasn't greeted and it almost felt like the service members tried to look the other way. There was about three other customers waiting with me and none of us had been helped.
After someone finally acknowledge the customers -- i repeated that I would like an oil change, and the cabin air filter replaced. The service advisor that helped me said maybe three words. "ok" "yes" "thank you"
At most dealerships when you have an oil change done - they let you know if any other repairs need to be done to your car. Well not in this case.
I also had to call to see if my car was done, as I was never notified.
When I went to pick up my car - the same service advisor helped me. He didn't give me a summary of what they did to my car or say much of anything. "here is your key"
I also discovered that they didn't replace the cabin air filter -- instead they replaced the engine air filter.
And I only discover this when i took my car somewhere else to have an inspection done - because i wasn't provided on with the service here.
I did call and speak to someone about this after being passed around on the phone several times from parts to service to managers voicemail - back to service - and they told me that I had scheduled online and selected the engine air filter, and I said that I had called to schedule. No one apologized for the mistake. No one confirmed with me about which air filter I was paying for at the time of check in or check out. Next time I will be sure to verify.
I left the dealership feeling ignored and as if my business to them didn't matter.
Recently, I had taken it back in for another oil change, and I was greeted this time! And I was assured that I would received a text message with my inspection report which the advisor would go over with me.
I did not receive an inspection report.
But I did receive a call that my car was ready ---- so a minor improvement.
When I purchased the "lifetime oil changes" the sales person said that this gives BUICK GMC the opportunity to earn my business for repairs.
My experiences with the service department have been well below that I would expect. They have not earned my business - The lifetime oil changes i purchased are supposed to be good at any Lithia dealer - i think i will be finding another one in the area.
Maybe I should adjust what to expect of this dealership compared to the service I have received else where. I understand that there are bad days where things go wrong, but after two bad visits and several phone calls and poor customer service, this seems to be more of a pattern than just a bad day.
Airport is the only place I go to get all me services... - Tomas
Airport is the only place I go to get all me services done on all my vehicles. Great people and always done in a timely manner.
This is a very bad Dealership.GM need to do something. - Mike
2008 Buick Enclave ok the transmission went out at 90k they told me that it was not under warranty. They told me that GM would only pay 1/2 to repair it. They charged me $ 1600 and some change to fix it.. Well it went to 130k and it went out again and I new better but I took it back there again this time they told me that it need a new Transmission and it would be $5000? Well I talked the Sleezy sales Manager About a new Car and we talked about what they would give me for my car trade in he informed me that the 2008 was the biggest peace of crap that Buick ever made lots of problems? After that he offered me $2000 for it. I was very unhappy with this clown. I was not going give Auto Town any more of my hard earned money. Went to get my Buick from the service department Well the surprise never end they told me the I owed them $575 for the work they did to tell me the transmission was bad. I would hope That some one from GM would contact me about anything they can do to help. I have been a GM owner for 45 years and I am not so happy with you now.
After my Corolla stalled on the freeway while going over... - highdesert.trainingcenter
After my Corolla stalled on the freeway while going over 65MPH the car was towed into them. This dealership's service department is unprofessional and rude. They have zero knowledge on Toyota warranty. Their incompetence ultimately left me stranded with no vehicle as they refused to provide rental car despite my warranty having rental car coverage
Buyers beware! This dealership provided me with the worst... - nathanjones556
Buyers beware! This dealership provided me with the worst possible customer service and experience that I could ever imagine. My experience with this dealership was a three-month long horror story. I had brought my grandfather’s truck in for some repairs, as he wanted to sell the vehicle and it had a check engine light on (he is 86 years old and has bought many vehicles from this dealership and has gone nowhere else for work, repairs or maintenance. He is a very long-time loyal customer). I had already attempted two different fixes to repair the truck myself to no avail. The first time I brought it in I discovered that it had been worked on for the same problem six months prior and had only been driven 24 miles since. This truck was a 2008 Colorado with 24,000 original miles, very low mileage. They told me that they had replaced one of the sensors that I also had replaced six months prior, however that the second sensor that I replaced must be defective. I was told that the part that I had purchased was no good because it wasn’t a “GM” part. This ended up being a straight up lie and I part worked just fine. However, I bought there part anyway and installed their “GM” part. Upon installing the dealerships “GM” part, nothing changed, and the check engine light remained. I then decided to swap the other sensor that I had replaced also with the one they installed six months ago. Now the truck had all “GM” parts that came from their dealership. No change, light still on. Brought the truck back to the dealership and they looked at it for two weeks and told me that it must be a third sensor that has not been replaced. I tell them to fix it and they charge me for the repair. A week later I go to pick the truck up now that it was fixed, and the light came back on the second I turned the truck back on. Immediately came back into the dealership and they told me that their manual from GM did not have any other fixes for them so that they would have to contact GM to see what could be causing the problem. I drove the truck home. Two weeks later I never heard from anyone about anything. I came into the dealership with a Letter outlining everything that had occurred and explained my frustration with them being unable to fix the vehicle. I gave this letter to the service manager and talked with her explaining that I was upset that they not only didn’t fix the vehicle but that they didn’t contact me for two weeks. She had another tech look at my vehicle and he was able to tell me what he believed was wrong with the truck in one day. Why did I have to wait two weeks? They quote me for a $1200 repair. At this point for all of the repairs that had been done to the vehicle for the same problem had cost $750 and I was not about to give them another $1200. I was able to negotiate a discount of all of the previous repair work off of the total and I begrudgingly gave them about $600 for the remainder of this repair. This repair required removing the major components of the engines top end to replace a gear/pully. Upon removal of these parts, they discovered rust inside the engine caused by the vehicle not being driven long enough to get the vehicle up to temperature (my grandfather didn’t drive far). They continued the repair without ever informing me that they discovered rust until I had already paid them, and they had reassembled the engine. I only found out about it through their notes on my receipt. I drove the truck two times after these major repairs before the light came back on again for the same issue. I went back to the dealership to schedule yet another appointment, and like usual they cannot ever get me in their schedule in less than two weeks. So, the truck sits for two weeks in my driveway. Two weeks Later I start the truck and the light has magically disappeared. Being rather suspicious, I take the truck in to ask about it anyway, assuming that they would look at it under a warranty for their previous repair. I get there and they think that the best thing to do is to check other spots for more rust. I ask is they are going to charge me for that, and they say absolutely they would. I am appalled that they would yet again ask me for more money to look for rust considering they never told me about the rust in the first place or else I would have had them look more when they already had the engine halfway apart. This resulted in what was essentially an argument between myself and three of the dealership employees including the service manager and the last tech that did the repairs. Every one of them wanted to tell me that they had done everything perfectly and that they had provided me “great customer service” and that they hadn’t “wasted any of my time” (at this point I had been in contact with them fixing the truck for 84 days) 84 days is completely unreasonable for literally any vehicle repair. I could have gotten a totaled car fixed faster than they could not fix my truck. How can an employee say that they have provided me “great customer service” If I am standing in front of them telling them that they have done a poor job? Each of the employees thought that they had a vast understanding of all of the events that had taken place, but I was the only one there that was there throughout the entirety of this whole process. They were unwilling to do anything for me without me paying for it, even including just showing me under the truck where they were going to look for rust. When I asked, their “master tech” said that he wasn’t going to get under my truck to literally just point with his finger. He must think very highly of himself. The Service manager was also unwilling to provide me a refund either, even after the “master tech” suggested that they refund me. So they left me with nothing left to do. Three months of my time and a bunch of money wasted. I was treated poorly, I was given no sympathy, they took forever to do anything and all they cared about was my money. I would never do business with this dealership for any reason. No repairs, no maintenance and certainly not purchasing a vehicle. It was clear that at no point did they want me speaking to the owner of the dealership. Thanks for nothing Emmert Motors.
Friendly and helpful. - shelby748
Took my 2020 Silverado to Gary Gruner to have a switch replaced and computer recalibrated after another dealership put oversized tires on the truck and failed to recalibrate the computer. The service manager, Tony Denny said the software that to be downloaded from GM to recalibrate the computer. After about 5 hours, Tony told me it might be awhile and gave me a loaner car and asked me to come back the next day. The download took 24 hours. Tony apologized for the delay and discounted the fee for the recalibration. The switch was replaced and I was on the road. This service is what I expected from a dealership and will continue to give them my business.
Don't take your vehicle here. - Chelsea
I took my 2017 canyon in for a pretty serious issue. The only thing that service department provided me was a $35 bill from tightening my spare tire underneath the vehicle.... Which obviously didn't even address why I came in. Don't go here
Prompt repair to correct a factory recall - Bob Hoy
Brought my car in for a recall. Service center promptly scheduled my repair. Once the parts were available, the repair was scheduled. Everything is going well.
Damaged our company vehicle tail gate. Disrespectful,... - Al
Damaged our company vehicle tail gate. Disrespectful, rude , unprofessional. Blamed everything on us. Said that we look like we can afford to fix the damage. STAY AWAY FROM THIS PLACE.
I had a great experience with the service department at... - Mpn
I had a great experience with the service department at power Chevrolet GMC in Newport. Everything went the way they said it was going to on top of being very courteous. I highly recommend Mike Laura and their crew. Satisfied customer Michael Nestor
Great customer service, killer experience at buying my... - Stantonsdiesel
Great customer service, killer experience at buying my car. Salesman really knew what he was talking about which is hard to find when buying a car!
Best Dealership & Services Ever! - Teddy Shepard
Roe Motors is simply the best place to go for buying, repairing, servicing. They are a family and treat you just like family when you come in. They can be trusted! They do an excellent job!
Great - Kristi
Everyone is very nice and friendly. The service is always quick and efficient. Everyone always has a smile on their faces. Will always come here for service and will recommend to friends and family.
Great service - Weston GMC
Weston is the best I have been coming to them for over 25 years. They are honest, dependable, and customer ordinated. The customer comes first
Royal Moore Buick GMC Mazda