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Work was done very well. I feel I had to wait a little... - Lhaddan
Work was done very well. I feel I had to wait a little longer than I should have. Overall, very happy with the staff & service.
Top Reviewed Service Specialists At This Dealership
This is the third vehicle I purchased from Mazda of... - EJ
This is the third vehicle I purchased from Mazda of Gladstone and I do not live in the area. Most recently, I purchased a new CX5 working out all the details over the internet working directly with the sales reps and the concierge; and using photos for my trade-in. When I arrived the inspection, test drive, paperwork, and transaction were completed in short-order. Overall an excellent experience.
Vehicle quality is great. The sales experience was very... - Jdnelson
Vehicle quality is great. The sales experience was very good and easy. The service writer is exceptional. Thank you very much. I’ll be back
Key replacement - Rick
We had a lost key replaced which needed to be programmed and the oil changed on our 2005 Freestyle.. As always Mock did a quick thorough job.
Awesome Service - Jerry
Went in for an maintenance on my car they were super fast (about an hour) and it was cheaper than expected. Travis was very helpful in answering any of my questions about the safety of my car. They are so friendly there I'll definitely be coming back.
Jay was a pleasure to work with, his kind attitude and... - magie.arroyo
Jay was a pleasure to work with, his kind attitude and sweet personality made it a breeze. I highly recommend him. Buying a car takes so much time and they had all of my documents ready for me to come, sign and go. In this pandemic and my busy schedule I find this a great accommodation for everyone.
I purchased a vehicle in June of 2018 and that experience... - leesieb86
I purchased a vehicle in June of 2018 and that experience was great. I do feel like I was talked into service add-ons that the service center that Kiefer had no interest in honoring. The oil change I received there this past December, they put an oil filter in my vehicle that had no seal so the oil leaked out in just a few weeks. I had to make an emergency stop because I was suddenly out of oil and had someone replace it and refill the oil, which was completely empty. When I took the faulty oil filter into the service center at Kiefer, they implied that either I or the person who replaced it was lying. I did not feel like they had taken me seriously, or were willing to compensate me for their mistake. In the same visit, I spoke with someone in their service center about getting some scratches fixed on my vehicle before the extended warranty I purchased expired. I was told that they would call me back with a time, since only one person does interior repairs, and I never heard back from them. Now I feel like they possibly shortened the life of my vehicle with the oil filter error, and that I wasted money on warranties that they did not honor. This is my second Mazda, but probably my last, and I would not recommend anyone purchase a vehicle from them, and if you do, don't use their service center and definitely don't get talked into any protection packages or warranties.
I am not very happy with this dealership. We bought a... - Mrs. Hendrickson
I am not very happy with this dealership. We bought a 2021 Mazda CX-5 New Year’s Eve December 31 2020. the buying experience was good. However, On March 12, just 2 1/2 months of having my car my rear drivers side fender flare came off and broke while going through the car wash. The part is completely made of plastic along with the clips that hold it on. The piece was completely ruined. I talked to the car wash owner about this, he said he has video of the incident, and that the part came off as soon as I entered the car wash. My husband made an appointment at the Mazda service center to get my car fixed and told them what happened. I believe it is a manufacturing issue considering the clips that hold the fender flare is held on by plastic. I went in on March 16 to get it fixed and they told me I had to pay for the repairs, which I told them was completely wrong and that I think they should pay for it . Again because I believe it is a malfunction in the part. You should be able to drive a brand new car through the car wash without pieces of your coming off it is only 2 1/2 months old. There is no other damage or scratches around the piece that came off. The gentleman at the service desk was nice sorry I don’t remember his name. When I told him I shouldn’t have to pay for it he told me he would talk to someone higher up and see if they could do a good faith repair for me and he would get back to me. I waited a week and hadn’t heard anything, so I called them. I was told that Mazda wouldn’t pay for it and that my warranty didn’t cover It and that the car wash should and that car washes have insurance for things like that. I do not believe it was the car washes fault and I should not have to foot the bill on a faulty car part. I have driven my cars through that car wash many many times and never had any pieces of my car come off. Beyond believe that a dealership would treat a customer like this! I am driving a brand new 2021 car with a missing fender flare part that costs $80 and they refuse to make it right. I am very unhappy with my service. Mrs Hendrickson
Royal Moore Buick GMC Mazda