We received a recall notice from Mazda, something to do with the front passenger airbags. When we pulled into the service bay Avalon seemed to know exactly who we were: "Are you Anthony Lester?" she asked. When I said yes she pulled our paperwork, told us what to expect, got our keys, verified our contact info, had us sign a work order, and we were on our way. Avalon said it would be a couple hours (we had dropped our car off about 1.5 hours before our appointment time) but within an hour and a half she called to say our car was ready for pickup! When we got there about 30 minutes later Avalon had our car and paperwork ready, we signed the work order and we were on our way with a repaired car and a free wash coupon. Fast, friendly, and efficient....very professional!!