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Mazda of Gladstone - Service Center

4.8

46 Lifetime Service Reviews

19405 SE McLoughlin Blvd, Gladstone, Oregon 97027

46 Reviews of Mazda of Gladstone - Service Center

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November 12, 2018

"Excellent customer service"

- bps

My CX-3 was in for the 5,000 mile service. The work was done ahead of schedule, received a courtesy vacuum of the interior, and a coupon for a free car wash. Avalon is an excellent Customer Service Manager deserving of recognition.

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Recommend Dealer
Yes
Employees Worked With
Avalon Harris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 10, 2018

"Always great service"

- CX5 Guy

I have been a customer here now for several years, moved my business from the west side to here. The service is good and the communication is better. The service department has never tried to oversell or up-sell me on services or products. The service has been easy to schedule and they are very good on meeting all the time estimates. I can easily recommend them for Mazda services.

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Recommend Dealer
Yes
Employees Worked With
Avalon Harris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 08, 2018

"Super"

- cindy

The courtesy and efficiency of the service department is beyond compare. I drive from Washington to have my mazda 3 serviced. Tis worth the drive.

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Recommend Dealer
Yes
Employees Worked With
Nichole Albertson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 06, 2018

"Periodic service."

- Nils report

Friendly and fast service, but lousy coffee. Unfortunately no carwash with the service. Nice waiting room. And the personell always asking if they could help.

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Recommend Dealer
Yes
Employees Worked With
Avalon Harris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 05, 2018

"Amazing professional service!"

- Sandi B.

Great service department at Gladstone Mazda! Always friendly with great service and never try to sell me something I don't need. I'll be back soon. Thanks, Sandi B

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Recommend Dealer
Yes
Employees Worked With
Avalon Harris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Kenny and the service staff.
October 31, 2018

"friendly and fast service"

- kcheckoway

The service was very fast, and the people were very friendly. I think the cost of an oil change is a bit on the high side.

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Recommend Dealer
Yes
Employees Worked With
Lynn Sanchez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 18, 2018

"Mazda Of Gladstone Service Dept Rocks. Rx8 Recalls! "

- Rx8

Re; Mazda of Gladstone Service Dept. I am the owner of a 2004 Rx8. I love this car. But it has been plagued with several Recalls for Minor design or engineering issues since 2004. About 4 years ago (2014) Mazda like many others issued Recalls for Both Front Air bags. Now only a few years later they added Recalls for the Gas Tank and the Lower A arms on my 2004 Rx8. I had Reached out to Several Dealers in Oregon and Northern California only to be given the “Recall 8” Run around and ignored. That All changed when I reached out to Mazda of Gladstone and Found Brennam Duncan. While I did invoke the Assistance of Mazda NA corporate, They were of no help at all and really made me want to Divorce myself from Mazda for good. But, once I was able to find Brennam at Mazda of Gladstone that all changed,. I drove 360 miles to Gladstone by-passing several other Mazda dealers that simply never called me back or did not possess the Equipment or the Staff to do these Recalls. This Rx8 is Very low Miles in Showroom shape and I expected it back that way. Once I got to Mazda of Gladstone and gave them my Car , I went over every inch of the car and the issues I have had with other Lesser Dealership breaking JDM and Mazda Speed parts. So Brennam made it a point to show his service Techs all of my concerns and made sure they heeded my warnings. After an entire day of working on my car it came time for the service Dept to go home.. But my car was not finished. And I was not in any place to take a loner car away and come back later as I live so far away. Again Brennam came to my rescue and found a way to get the service techs to stay after hours and get my baby back to me. That Was Awesome!. In most cases this would not happen, however in my case coming from so far away and having 4 open Recalls on the car, 2 that were so serious Mazda tells you not to drive it. This in my mind and in the Dealerships eyes was in desperate need to be resolved. So after waiting for over 4 years to get the Airbags done, (lack of Final Airbag Parts from Mazda and lack of Dealerships with a clue) and the addition of the other 2 recalls. The Team at Mazda of Gladstone made sure my Rx8 was back to Spec and then some. I was concerned about Squeaks and rattles inside the car after the Airbag work.. It had None after the repairs!. The inside of the car looked exactly as it did when I gave it to them. I was concerned about Gas fumes form the Gas tank Recall work .. It had Zero, ! I was concerned about the Alignment. This was the biggest reason to take it to Mazda of Gladstone, as they seem to be one of the few Mazda Dealerships that have their own Alignment Rack. And for me that was the Major issue with the other lesser Dealerships that I had reached out to. The others wanted to job out the Alignment to a non Mazda Sub contractor! And for this repair that seems crazy. They gave me the Rx8 back and it actually handles better than it did before. And that seems impossible as the Rx8 already drives like its on rails!. All in all Mazda of Gladstone is Awesome!. They took care of me. Put up with me when I got Frustrated near the end of the day and had some choice words.. And still got the Car done and got me home Safe!. If you are in the State of Oregon and you’re in need of Service on your Mazda, Do not hesitate to Contact Mazda of Gladstone ! This Dealership gets it done. Mazda North America should Acknowledge them for going the Extra mile to get it all finished. Thank you to the Entire Staff , and especially the well trained Techs, and of course Brennam Duncan for the Excellent Service. I hope I don’t need to drive 700 miles round trip again. But if I need service you guys are my first call!. Thank you Mazda of Gladstone. !!!

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Recommend Dealer
Yes
Employees Worked With
Brennam Duncan
September 28, 2018

"Nice!"

- doc_b

Just needed regular maintenance care. As with previous visits, I found everyone in the service department provided efficient and friendly service and were clearly competent. Thanks so much guys!

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Recommend Dealer
Yes
Employees Worked With
Avalon Harris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 30, 2018 -

Mazda of Gladstone responded

Avalon and the Mazda team thank you for the Atta-Boy! We appreciate hearing from real customers. See you next time!

September 28, 2018

"Avalon is always amazing!"

- Snowfrog14

Super friendly, always get me in and out in a timely fashion. Waiting area is nice, clean and relaxing. The Service Department is great and keep you updated on recalls and other important information.

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Recommend Dealer
Yes
Employees Worked With
Avalon Harris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 26, 2018

"Regular service"

- Doug CX-5

A regular service for my CX-5.... Avalon is awesome. All went well. Price of filters seemed high, over $80 for 1 engine air filter and 1 in cabin air filter. The car has to breathe.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Avalon Harris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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