208 Pennsylvania Ford Dealers

Made an appointment to have my brakes fixed under - ronreyer40

Made an appointment to have my brakes fixed under warranty two weeks ago. Drove 30 miles today only to have them tell me that they can't fix them because Ford won't authorize.it. First of all Brian didn't have the courtesy to call and tell me that before I made the trip for nothing. Secondly my truck is a 2021 with 6500 miles on it. I have purchased 6 brand new ford's from them over the years. How do you think they will treat a new customer? You can do better, much better!

H.L. Stephens is a rural dealership with no bells and... - Disappointed Former Ford Purchaser

H.L. Stephens is a rural dealership with no bells and whistles attatched. They are honest, and there is no stress attatched when purchasing a new vehicle. My wife and I have purchased 17 new cars in the last 29 years. We have been to countless dealerships, and never have we been more satisfied with the experience that H.L. Stephens gave us. They are more than competitive with price, too. Our last two vehicles purchased were from there. Our last vehicle, a 2012 Ford Explorer, we ordered over the phone, not having to show our trade in vehicle because she trusted us. This was convienent. Most dealerships waste my time, looking under the hood, and telling us how terrible our trade is. By the way, this purchase with trade difference was $8,300 cheaper than Coccia Ford in Plains, Pennsylvania, and we spent 2 hours there wasting my valuable time. Most other dealerships give you a song and dance routine that I don't appreciate. We can't believe H.L. Stephens is no longer going to be in business after 96 years. My thought is Ford Motor Co. has pushed them out.

The people at L & L Ford are super to work whith. The... - raffyremodeling

The people at L & L Ford are super to work whith. The people are kind and the dealership is clean. The service department performs top Quality work.

Excellent Customer Service - Rey

The knowledgeable staff helped me find the perfect car for my family. I would highly recommend. The staff went out of their way to make sure it was perfect!

Many of my friends have dealt with Phil Godfrey for many... - Beatrice

Many of my friends have dealt with Phil Godfrey for many years and have always given them a good solid recommendation. I totaled my Chevrolet last year and decided to try dealing with Phil Godfrey and have been very happy with them. They are professional and very knowledgeable without being at all pushy. They treat the customer with great compassion and make them feel like a family member. I will recommend this dealership to my friends and family. I feel they are honest and have integrity.

Worst experience of my life - NoiseyF250

I purchased a 2019 F250 from Solomon Ford in February and have had nothing but issues with the truck and with Solomon Ford since. After having my truck for 11 days, I was never contacted once with information. The only contact I had with them was when I called which I was told they heard my noises and they were going to be figured out and fixed. My salesman Anthony also told me he heard the noises and they all agreed something wasn't right. On day 11 I called to check on progress and was told to come pick up my truck because nothing was wrong. Some how it went from they heard these problems to that they never heard the problems and to get my truck and leave. So I made the 2 hour trip to the dealer to pick the truck up. They didnt even have a service write up for me, just handed me the keys and said have a good day. The only thing they admitted to doing was removing the oil filter and checking it for metal. I discussed my experiance with the managers Greg and Sean Solomon and even though they acted like they were disappointed in how the service department handled it, I told them due to the lack of respect and customer care I recieved I would be leaving. They assured me they were gonna deal with the service department and I would receive a service write up in the mail. On my way home I heard alot of cluncking coming from my engine. When I checked the oil, I discovered the oil that drained during the oil filter removal was never replaced. It took 2.8 quarts of oil for me to get to the full level on the dip stick. I emailed Greg solomon and told him about this and sent him pictures. He called me the next day to say he talked to the service guys and they wanted him to tell me the proper way to check oil, like I didn't learn that before I went to grade school or something. I did finally receive my service write up, which was just one big lie and didnt match my conversations with Daniel the service advisor or the information he gave me. They put 10 miles on my truck (I took odometer pictures when I dropped and picked up the truck) but he says they drove it 32 miles. He also made sure to write in there he topped the truck off with oil even though they clearly did not. And what response do I get from Daniel when I emailed and ask why the service write up doesnt match the service I received ? He accuses me of lying and also accuses me of lying to ford customer care. So not only will they not service you when you buy a vehicle from them, they will also try to screw you over with Ford Motor company when you try to get help from them. He also proceeded to tell me that I should be thankful because they gave me a rental for the 11 days like I was suppose to walk 2 hours back home I guess? This is why I always deal with local and trust worthy companys when I make purchases. The only thing you will leave Solomon with is being accused of being a liar and a ugly front license plate. Do not buy from here, unless you want to be lied to and be accused of things just to cover up their own mistakes.

Family owned and staffed. Perhaps the only... - tuffyrickabaugh

Family owned and staffed. Perhaps the only trustworthy car dealer left in the US. We first started using them for service 5 years ago after moving nearby and not knowing any trustworthy repair shops for our middle aged Fords. We were surprised by both the frankness, honestly, and respect for our money by the service office and service manager, the quality of the service & guys in the garage, and the fact we never felt violated after we saw and paid the bill. It’s not always perfect the first time but cars are complicated today so I cannot blame them 100%. There are a few seemingly simple repairs they don’t do, like alignments. But otherwise our cars go there first and only elsewhere if parts or a repair is not possible there. Because of their service department we’ve bought 2 used Fords from them. The most recent purchase a low mile used SUV, originally purchased and serviced there, so we know could keep using them for service and know and that we can have them do any remaining warranty work and post warranty work too. Their non-commissioned sales people are great - Low key, no pressure, very helpful. As a long-term customer negotiating a car price has always been a simple process and I cannot imagine for new customers it would be much of hassle. The only weakness is that since there are no per-car incentives, they may not suggest, or give you the gentle push necessary, to try something you may not have considered, that an overeager commissioned salespersons would. But I’d rather Stoner-Wade staff any day. Stoner-Wade is the way a dealership should be run, perhaps the way dealers used to be run in that vague yesterday when the world seemed a better place.