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Great service and wonderful personnel!! Everyone very... - MATMICH1
Great service and wonderful personnel!! Everyone very helpful. Timely and efficient. Very courteous. Great dealership.. Great!! Can continue but just pleasant experiences at the dealership!!
Top Reviewed Service Specialists At This Dealership
The Service Center is Wonderful! Karen is the most... - daisey357
The Service Center is Wonderful! Karen is the most helpful kind person to deal with, the main reason we keep coming back! Thank you for the Great Service.
Fondly Linda Bolen
I had an oil change and tire rotation on my 2016 GMC... - Mike S
I had an oil change and tire rotation on my 2016 GMC Sierra. Everyone was courteous and the service was done fast and at a fair price.
No problem good service and prompt if it wasn’t for the... - tjpuskaric
No problem good service and prompt if it wasn’t for the service department I would have sold my Cadillac. The reason is, I have been waiting 1 and 1/2 years for my reimbursement on my headlight recall and had nothing but grief in the process and still have nothing. I will not recommend Cadillac to anyone
bought Buick envision in 2019 salesman T.J. Very good... - dale leech
bought Buick envision in 2019 salesman T.J. Very good salesman , very good person. Well satisfied. We purchased Auto Butler as part of the package. We have taken our car two times for this and both times were VERY disappointed with service performed. Car was not cleaned inside first time and we rescheduled. Car was cleaned outside again (NOT GOOD) and again not cleaned inside. * months later we took car again for auto butler and job was very poorly done. Dirt left inside and outside bugs on windshield and grill were not touched. Rooting of tires was supposed to be free and they wanted to charge us. My wife refused and they consented but service agent took pictures of outside and was supposed to get back in touch with us. It has been 3 weeks and NO response from anyone. Auto butler program has not been performed as we were told. We payed for it and have not been given our money worth service.
My 2019 truck has been nothing but a nightmare. Been back... - REASECANNON
My 2019 truck has been nothing but a nightmare. Been back numerous times but one time in particular the last time it was there to fix the tail lights I told him that both tail lights was messed up and just yesterday the left side is acting up again and they never even replace the harness on that side very pissed offnot sure i will ever go back there again really sucks.
Awesome Sales and Service - phibro
I always have a great experience here whether its buying a new car or having a vehicle serviced. They care about the customer not the bottom line and it shows. 100% Recommend Geoff Penske Buick GMC
Good Day - ilauradee
Annual Inspection. No problems found except I needed new wiper blades. Friendly people, clean waiting area, free coffee.Not too long a wait and I was on my way Good experience.
Service manager refused to honor my Buick tire warranty,... - Bkhess
Service manager refused to honor my Buick tire warranty, said it wasn't covered under wear and tear at 18000 miles on my original 2019 tires. Had same problems in Chicago, Buick dealer there said it was covered. Never go to Riverview!!!! They will rip you off!
Horrible service. 3 service advisors sitting at their... - JLL38
Horrible service. 3 service advisors sitting at their desks and not one even looked up to great me. I had to ask for help. Wouldnt even look at my car without charging me the $100 diagnostic fee. My car is CPO and was STILL UNDER WARRANTY and they wouldn't touch it unless I was going to pay the $100 fee. They wouldn't even look up the codes to see if it was covered.
I was having issues with brakes on my truck & each time I... - captblei2
I was having issues with brakes on my truck & each time I took it there the Technician's comment was that they are working properly. I didn't know that after you applied the brakes softly, 3-4 times they were supposed to go to the floor (sarcasm). I did some research & found out that there was a Service Notice out about the issue I was experiencing. I printed it out, called the Service Manager, he verified it, made an appointment to have the Service Notice implemented on my truck. Low & behold my brakes are now working like they are supposed to from the factory.
One would think this would be one of the first steps a Technician would take (looking for TSBs or Service Notices) especially if the customer had the vehicle back multiple times for the same issue.
There was no charge from GMC for this repair (thank goodness) but I had to troubleshoot the issue & do the Technician's job.
I took my 2013 Hyundai Elantra to Cochran Hyundai for... - VOJay
I took my 2013 Hyundai Elantra to Cochran Hyundai for routine express maintenance and I had a great experience. Check-in was efficient and my time waiting for my car's to be completed was less than one hour. In addition, the cost was very reasonable. I highly recommend #1 Cochran Hyundai for routine maintenance and service for Elantra owners!
Cochran-Robinson damaged rear bumper while my car was in... - 2018Cruze
Cochran-Robinson damaged rear bumper while my car was in for service and refuses to fix it.
Only had the car a couple of months and was rear ended at a stop sign and had the front wheel damaged in the collision.
Took car to body shop at Cochran-Robinson Township PA on Campbell’s Run Road for estimate.
While I was waiting for the body shop to get the parts, I went back to get oil change/tire rotation to keep the ‘forever warranty’ on the car.
In a hurry after work when I picked up the car and didn’t have time to look at the paperwork until I got home. Paperwork from Cochran-Robinson said that 10w30 oil was used for the oil change and that the tires were rotated. The oil was supposed to be 0W20 and when I looked at the tires, the wheel damaged from the collision was still mounted in the same place on the car.
The car only had a couple thousand on the odometer so I believe that they saw that and just decided to let it go and not do the oil change or the tire rotation. I called the service department and was transferred a couple times and then they finally said they would take a message with my name and number and have the service manager call me back.
That didn’t happen; I continued to call over the next few weeks and finally got the Service Manager on the phone. When I told him about the issues with the tires and oil he wasn’t very helpful at all. At first he was angry and insisted that the tire rotation and oil change were done and completed correctly. When I told him about the paperwork and the fact that the tires hadn’t been rotated he reluctantly told me if I wanted to bring the car back he would have them do the tire rotation. I had to ask him several times about the oil change but he kept avoiding the issue saying that they did use the correct oil even though the paperwork said that they used the wrong weight oil. I finally got him to agree to redo the paperwork so that it indicated that the correct oil was used to keep the warranty intact.
When they got the parts in I took the car to the body shop for repair. They said 4 days but it ended up being about 3 weeks as they had to get parts and then they had to submit an addendum to the original paperwork for damage they didn’t find when they did the estimate. I called them on a weekly basis to get an update. Body work was finally done and the body shop sent me up to the service department to get the tire mounted on the new wheel. I had to make a separate appointment and go back later to get the tire mounted on the new wheel.
Dropped the car off at the service department and came back after work to pick it up. When I went out to look at their work, there were a number of scratches in the new wheel that looked like they damaged it when they had it on the balance machine. I went back into service department and the service guy came out to look at the wheel. He looked at it and said yeah, it was damaged during their service. He sent me down to the body shop since the new wheel came from the body shop. At the body shop the guys working on the repair was not there so I would have to come back another day. I called the body shop a couple of times and I was able to catch the body shop guy at work later in the week. He looked at the wheel and said yeah, it’s damaged but since the service department damaged the wheel during installation that the service department would have to replace it. Back up to the service department.
The service guy who looked at the damaged wheel after the installation was there and I talked with him about what the body shop told me. He said OK but I had to talk with the service manager about it. But the service manager was not at work since he was on maternity leave. The service guy then took my name and number and promised me he would call the service manager as he was the only one who could authorize a replacement wheel since they had damaged the new one from the body shop.
I called back several times and they told me that the service manager had received the message about the damaged wheel. I never did hear from him or anyone else at Cochran-Robinson during this time. After about a month of calling both Robinson and Monroeville and asking if there was a general manager or anyone else that I could talk with about the damaged wheel they told me that the service manager at Robinson was the only person that could help me. So I left additional messages without anyone calling me back. After all this, without a response from either Monroeville or Robinson, I decided to go to the Robinson location in person.
When I went to the Robinson service department, I was able to locate the service manager and get him to talk with me. He came out and looked at the damaged wheel and agreed that it needed to be replaced. This is now several weeks after they damaged the wheel when they installed it. He told me that they would order the wheel and call me when it came in.
After a couple more weeks I called and they said that they had the new wheel and I scheduled an appointment to have it mounted. I took more time off from work and showed up for the appointment. There was a line of SUVs at the service entrance and I parked my car in line. I’m very careful about parking close to any other car as I hate dings from other car doors, bumper scrapes and all that so I was sure to park more than 2 car lengths from the SUV in front of me. I gave them the key fob and went in to the lounge to wait.
After about 30 minutes the service guy came in the lounge and called my name – I thought that that was unusually fast given my previous experience with them. I got back in the intake area and the service manager came up to me and told me that they had an accident. Someone had been driving the SUV that was in front of me and they had backed up into my parked car and crushed the front end.
So - there was substantial damage to the front bumper, grille, headlights, hood and passenger front fender. The hood was pushed up really close the windshield and I was surprised that the windshield wasn’t cracked.
They told me that they would give me a loaner and that they would get all the damage to my car repaired in about a week. This is my new car with only a couple thousand miles on it.
After 1 week I called – they are waiting for parts. After 2 weeks I called – they are waiting for parts. After 3 weeks I called – they had to send a supplement to their insurance company for additional damage. After 4 weeks I called and they say that they are finishing it up and it should be ready next week. Week 5 they say it is ready. I go down to the body shop and the front end that they crushed was repaired and looks OK – BUT – the damaged wheel is still on the car AND there are now scratches on the rear bumper of the car. The body shop lady apologizes and says that they did not see the damage to back bumper when they accepted it into the body shop or they would have written it up. The total for the damage they did to the front of car comes to $3,224.19
They say that they will keep the car to fix the rear bumper and replace the wheel and they will get it all taken care of and call me back. About 2 days later they call and say it is ready for me to pick up. I go down again and the damaged wheel is replaced but they have not repaired to damage to the rear bumper. I asked the service manager and he tells that the rear bumper was damaged when I brought the car in – WRONG. I pressed him on this and he tells me that they take pictures of every car from every side when the take it in for service at Cochran-Robinson. He tells me that they have pictures of my car with the damaged rear bumper when they took it in at the service center. I told him I want to see the pictures – he tells me he is too busy right now to pull them up. I say I’ll just leave my car here until tomorrow and we can sort it out then. He says I can’t do that as I was only supposed to have the loaner for one week and it has been 5 weeks. He tells me he will email the pictures of the damage to me that afternoon before he leaves. I never received any pictures he claimed he had. I asked to talk with the general manager there at Cochran-Robinson and they tell me to wait as he is busy right now. After an hour I ask again and they tell me his is still busy and that I need to deal with the service manager anyway. I leave and called Cochran-Monroeville and asked for a general manager there. No luck – no one is available and they take my name and number and tell me that someone will call me back.
That doesn’t happen - no one calls me back at all. Next day I called Cochran-Monroeville again and again asked for a general manager and was told that they have my message from the previous day and that I really need to talk with Cochran-Robinson anyway.
So, I called GM to try to get some help. It took several calls and finally someone from GM did call me back. I told her what had happened and also gave her the history of my experiences and she said she would contact Cochran and get it taken care of since they had:
1) Not rotated the tires when I brought it in for tire rotation and oil change
2) Used the wrong weight oil when I brought it in for tire rotation and oil change
3) Damaged the new wheel when they installed it
4) Crushed the front end of my car when it was parked outside of the service department
5) Scratched the rear bumper of my car sometime between when they took it in for the front end damage and when I first went to pick it up.
Called GM again after 1 week – couldn’t reach the person working on my issue - left message.
Called GM again twice after 2 weeks – couldn’t reach the person working on my issue – left detailed message describing the problem and asked if they had contacted Cochran-Robinson.
Called GM again twice after 3 weeks – couldn’t reach the person working on my issue and left message first call and second was able to reach the lady and she told me she had left a message at Cochran-Robinson and that she was waiting for a call back.
Called GM again twice after 4 weeks – left message first time and reached the lady second time.
She told me that the service manager at Cochran-Robinson told her that the bumper was damaged on my car when I brought it. I again explained items 1 though 5 above to her and asked her what she thought given what had previously happened. She exclaimed that she didn’t know about all the history, even though I had explained that all when I was on the phone with her the first time and had left all these details in voice mail I left for her.
She apologized and said that what had happened to my car at Cochran-Robinson was inexcusable and that she would contact them again. I asked her specifically to make sure she talked to someone there besides the service manager since he was obviously mistaken about the damage they had done to the rear bumper on my car and that she really needed to talk with someone in management above the service manager at the Robinson or Monroeville location and that that person needs to look at all what had happened and take steps to get the damaged they did to my car repaired.
She did not call me back. After 2 more weeks I called GM again and she told me that the service manager was the only person she talked to and he said that they did not damage the rear bumper on my car. I asked her if she talked to general manager at Cochran-Robinson or anyone at Cochran-Monroeville. She said no, she had not but that she would be sure to when she called them again.
Again, she did not call me back. I called several times again and finally reached her and she tells me that there is nothing she can do and told me that I need to call Cochran-Robinson and try to work it out with them.
No one at either the Robinson or Monroeville location ever called me back after all the times I called and all the messages I left.
And the damage they did to the rear bumper is still there.
Zero stars for everything.
What a colossal and total waste of my time.
Stephanie is excellent. Every service visit has been a... - syncgen
Stephanie is excellent. Every service visit has been a stellar experience and she knows her job! Whenever anything needs to be repaired or replaced; Stephanie provides accurate information to customers to assist them in making the correct decision. I always look for her specifically whenever I come in for service. Laurie is extremely pleasant and professional when completing billing. Every body is friendly and helpful, I've never had a bad experience there.
I have purchased five cars through abruzzi auto brokers... - MarieCantanuzzi
I have purchased five cars through abruzzi auto brokers since 2000.
I estimate my savings to be around $10,000-$15,000 total.
I would never go to a dealer without them. They really go to bat for you. How can you really go wrong since the service costs nothing out of pocket.
They have also sold several cars for me.
My mercedes, the dealer offered me $37,250 for it. Abruzzi got me $42,750.
I have always had an excellent experience with the staff... - Dixie Roman
I have always had an excellent experience with the staff n service.They are so friendly and willing to help with any issue.
Thank you Alexander GMC Bloomsburg Pa for taking great care of myself n family! We appreciate you!
Go see Dave,for a great car buying or service experience!
Great people who go above and beyond to get u in the... - cherokee112376
Great people who go above and beyond to get u in the vehicle you want......it was my best car buying experience......was very very pleased
Worst service department ever. This place used to be... - JM
Worst service department ever. This place used to be great but has rapidly and gone downhill. You couldn’t pay me to use this place again. The service department is a joke. The service manager Kathleen Must loose potential customers on a daily basis. Be warned, DO NOT bring your car here. They will screw it up and make you pay for it the next time your being the car in.
Horrible customer service experience. - deanrob101
Absolutely horrible experience and subpar level of customer service. They sent wrong part number and then entered into a nightmare scenario trying to get correct part sent out to me. Customer service was absolutely useless and after speaking to 4 different agents in 2 countries was no closer to any resolution of my issue. Finally, just drove to AutoZone and picked up correct part; it was a little more expensive, but well worth it considering the amount of time and hassle I experienced trying to work with Auto Parts Warehouse. Good reminder that you truly get what you pay for and that sometimes it well worth paying a little extra.
We bought a Gmc Sierra from here.. Everyone was very nice... - Barbstorm39
We bought a Gmc Sierra from here.. Everyone was very nice and quick! They have also have a lot of vehicles on their lot. I would highly recommend this dealership
Been waiting 7 1/2 months for completion of my business... - Brice
Been waiting 7 1/2 months for completion of my business with this half assed establishment. READ THIS REVIEW BEFORE DOING BUSINESS WITH BAGLIER! Dont believe the 5* reviews from the gitty new vehicle owners who post a review on the instruction of their salesman. BBB GAVE THIS DEALERSHIP A C- grade..This establishment is horrendous. Purchased a new gmc pick up back in October 2019. Truck was in an accident a few days after purchase. Took my truck back to Baglier body shop for repairs. 7 1/2 months later my truck is still not fixed properly. Dealership had 2 chances to repair properly and failed miserably both times. Took truck to another body shop. 42 pages of photo documentation of xxxx poor work and additional damages done to my truck. Countless lies and excuses throughout my experience with this dealership. Incompetent employees who take ZERO pride in their work riddle this establishment. Poor management team and structure that enables poor work and terrible customer service. IMO is extremely unqualified people in positions they shouldn’t be in. (Looking at you body shop manager and service manager) (No GM for establishment = zero accountability for management and management teams) Many unreturned phone calls to the cowardly owner of this establishment who hides behind his employees and failed to deal with customer complaints against management and employees. Clearly enables poor work and customer service based off his actions. xxxx, I haven’t even received an apology. Alleged they would pay another body shop to repair truck properly, but couldn’t agree on a estimate amount and would always quit commutating when nearing a conclusion to this debacle. Invoked my appraisal clause with my insurance and hired a collision consultant. A settlement was reached last week to pay me to get repairs completed. Baglier alleged they would pay, but in typical poor business fashion, Baglier quits communicating again. Insurance informs me today that they will be sending me a settlement instead. Assuming since no one at this dealership has again, not returned phone calls or emails in regards to the settlement. If you’ve had body work done at this establishment, I highly urge you to take it to another body shop to get the work looked over. If you have your vehicle at this establishment, remove immediately before these guys screw you vehicle up even more. This dealership is only interested in the sale. Learn from my mistake and do your homework. To Dennis J. Baglier and employees, I find solace in the assumption that Erie will undoubtedly be revoking your DRP based off my experiences, as well as theirs in regards to getting my vehicle repaired properly. Saving hundreds if not thousands of future customers from experiencing your poor work and customer service. A substantial blow to your business. Instead of doing the right things towards your customers in a timely manner, you have made a conscious decision to bully and produce poor work. Enjoy the fruits of your labor. Karma is a xxxxx isn’t it?
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