239 Pennsylvania Chevrolet Service Centers

As always, great customer service and very friendly - pumper101

As always, great customer service and very friendly staff. Ryan McCartney is the reason we switched and we will continue.

Poor service at service dept - Jay

My wife and I took our Chevy Tahoe in for an inspection, new tires, new shock and new parking sensor. While the tires were being replaced they broke a pressure sensor. When we called and complained the service manager was very rude to my wife. The Shock and sensor we were told would be available in 2 to 3 days. After 4 days I called and was told by the manager that they were still on order. After 11 days my wife called and found out the parking sensor was in but the shock had not even been ordered yet. This department seems to be run very loosely and unprofessionally. They did give us a 10% discount on our bill because of the trouble which might excuse the tire and ordering issues, it certainly doesn't excuse the rudeness.

2016 Colorado, 57563 Miles. - ls99

2016 Colorado, 57563 Miles. Took in for PA state inspection. Service writer infromed me that brake inspection failed due to rust on fron wheel rotors. I asked if the rotor measurements on the swept area of the rotor were above the minimum. He refused to answer. Loudly he exclaimed that the brake rotors failed due to rust. I asked if the rust impeded the performance of the brakes. He again said the rotors failed inspection due to rust. He said the fix is 1.5 hours and $ 550.00. I told him give me back my truck, Once again hea said LOUDLY brakes failed inspection. Refused to write on invoice that they failed the rotors due to rust on rotor non-swept area. Inspection reprt only said Brake system FAILED. Fact, the rust had nothing to do with brake performance. He used an ABUSIVE METHOD TO UPSELL. Front rotors and pads were replaced later elsewhere, and Latrobe chevy re-inspected truck and issued sticker. This is the kind of captive abuse dished out to unsuspecting and unknowing customers, that gives dealer service dept. a bad name. End result, this service department CAN NOT BE TRUSTED.

I was impressed at how Larry gave me such a friendly - harveywallsart

I was impressed at how Larry gave me such a friendly local neighborhood treatment when I visited his lot. With over 50 years in his business I believed he would have the trust and respect from local community and he showed why. With that many years in business it matters; so I look for that. So, my experience with Larry was so satisfying that it became the bar at which I set to evaluate every other dealership I would visit the next 3 days. After a few days, I had eventually narrowed my car choices I still had interest in from each dealership thru research, inspections, and test drives, etc. And it was Larry who gave me the best deal for his product and the best experience on his lot. What also stood out was that he offered a very good warranty that we 'both' went over (i.e. to know what ISN'T covered, very important). He even showed me the service record that he completed on the vehicle before I asked. After we finalized the deal on the car, he unexpectedly helped me out by offering to follow me to the rental company in the the next township to drop off my rental and drive me back to his dealership so I could drive my new SUV home that day. I did not expect him to offer to do that. Bottom line? I did the crucial homework when shopping for a 'USED CAR.' It's hard to find a hidden gem in this over-saturated used car market, therefore, research is a must in this field. But also, choosing the right dealership to put your trust in comes second. I had a great experience with Larry and I am satisfied with my decision to purchase my used car through him. Important advantages: Do the research: READ THE WARRANTY, research the dealership, warranty company, and the vehicle history (VIN). Do these and you're less likely to get screwed. Therefore, the homework we have the freewill to do is up to us.

Amazing service and attention to detail. I felt very... - Tiny smith

Amazing service and attention to detail. I felt very comfortable with having my car worked on here. The staff was great and so was Rick. Thanks guys.

BEST SERVICE DEPT! - eriekid20

I have been taking my cars to McQuillen's for quite some time now....just wanted to say thank you to Marc and Mike for taking care of my car, and addressing the problems I encountered.

Great experience with the service department for the last - mcaddy4

Great experience with the service department for the last decade or so appreciate it all

Horrible - Kerrie5130

I got a Van off of him less then 2 weeks ago everybody told me not to go to him and I didn't listen that was the biggest mistake of my life. He guaranteed me that nothing was wrong with it and I believed him but I signed a sold as is paper 3 days later I started having problems with it I took it to the garage and there are so many things wrong with it it's gonna cost me over $1500 to get it all fixed never ever buy from him he is s fraud and should be put out of bussiness

Superlative customer service! Had the hail damage... - UNCLEBOBO

Superlative customer service! Had the hail damage assessed on Friday, received a call on Saturday to schedule an appointment, dropped off the car on Tuesday and had it back on Wednesday looking like it just came out of the showroom. The overall experience exceeded my expectations. My personal thanks to all who were involved.

Very good garage. - Mae Brown

Very good garage. Nice people to deal Guys were great.with.They do a good job. I will be back for service.

Some of service desk guys are not to my liking - Madashell

originally was helped by a shady weasel in my opinion but other visits I dealt with awesome guys Ed garbay is the best guy ..also I big guy I think his name was Cory not sure but he was the most straight forward no b.s. guy in the shop just honest good dude those two men are why I will return over and over to Northstar.

Issue missed on first visit, two additional visits went well - Aguyfromtheburbs

The first time I brought my new Buick Encore in for service, I was reporting a specific problem that got the usual "could not duplicate" response even though while I was there and explained the problem, nobody was all that interested in me duplicating it for them before they said they could not duplicate the problem. This resulted in alot of follow up calls from them which showed they are interested and I honestly learned to live with the issue and it is just an annoyance, but not a game changer issue. (the ignition switch has to be pushed dead center or it doesn't really work as it should and goes into a type of accessory mode). Anyway, months later I came back for service on both of my Buicks (back to back service visits) with good results. They called to remind me of my pending service visits, which is good to make sure I hadn't forgotten, and they got them done in a very quick period of time. One reported issue was dealt with and the resolution, which sounding like maybe wasn't quite right, seems to be solved and hopefully will continue to stay resolved. One of the service writers is a bit of an antagonist, and that is annoying - I say "My other one doesn't do that" and he explains that it isn't the same car; I'm thinking but don't say it "Really, I didn't know that", but Mom always said two wrongs don't make a right. But he redeemed himself by hand writing a nice note on the receipt, and that was appreciated. It seems as the manager sits near them, heard this, and never interjected to tell the guy that this response isn't appropriate. Hopefully he addressed it after I left. I'll probably continue to go back for service, as I prefer dealer service to ensure things get done properly and are documented in their record keeping system vs. holding onto receipts or whatever. Car dealers in general could learn alot by being a customer in the service department without them knowing who they are, like a secret shopper program. My honesty in this review should be a word to the wise that as a paying customer, who has purchased new cars and returned for service at their dealership, that I will not continue to support a dealership in which I get greeted with antagonists or get told "Could not duplicate" when I offered to duplicate for them prior to leaving the car with them for the reported problem. I will just go elsewhere and you'll find out only after I've gone to another dealership and you've lost me as a customer - that was why I never went back to the last GMC dealership when I was ready to trade in and trade up - their service people were so unable to be nice upon dropping off, I felt like I should have jumped in and rubbed their shoulders or do the write up for them because they were too slow on the computer and I was imposing upon them by wanting to drop my car off and pay for the services they were going to perform. All in all, they get the job done and overall I'm satisfied the very basic services were done properly. I have not had any serious service concerns performed at this dealership yet.