111 Pennsylvania Kia Service Centers

Totally awesome - Pattycake

I guess this dealership and number 10. Awesome service great manager. Wade Biddle is awesome. Todd Klein and sales is so very personable and an asset to the company. The service department was awesome the day I was there to get my tires rotated and the oil changed excellent service

After I bought a Kia sorento from them I had taken my car - d.grimes 6613

After I bought a Kia sorento from them I had taken my car in for service after hitting a deer. Well they were suppose to change the radiator with a new one that my insurance company paid them for. Well a few weeks later my car started over heating due to a bad radiator. Took it to another service company and here to find out the radiator was never fixed and the old one was still in there. Well I consider that fraud and very poor customer service. I would NEVER buy a car there and would say BUYER BEWARE!

But Not all sales people are NOT created equal. - pauljmiles28

But Not all sales people are NOT created equal. Never heard back from the day of the sale . Pricing was OK ,But , trying to set up routine service is a nightmare . Called three times , never a answer, just a voice message , Leave a number ! I just wanted to speak to a human and schedule a appointment .They call back whenever !! Their web site and scheduling is NOT customer friendly . Would be glad to speak to their service manager to recommend some changes to their process.

They have amazing service advisors that are very... - Dbaranowski3315

They have amazing service advisors that are very professional, kind and listen to your concerns. They give you recommendations on what your vehicle needs or will need. I would definitely come here for service again. I like that you can do a walk-in for oil changes and have late hours on certain days

Kevin Dowd in the Conicelli Toyota Service Center in - Lynn Morozin

Kevin Dowd in the Conicelli Toyota Service Center in Conshohocken, PA is the most professional, courteous person I have dealt with in a long time. It was such a pleasure to work with Kevin to get my car fixed. Will definitely go back there for service on my car. Thank you Kevin!

I have bought a few different vehicles over the years - plumm159

I have bought a few different vehicles over the years from courtesy and the sales experience overall was good but the service of the vehicles has been a nightmare. The staff behind the desk of the service area are a pleasure to talk to. I have yet to leave the service area without a new problem developing right after the service. Between important parts not put back and torque specs not being followed and coincidental new noises that turned out to be a broken part. So buy here but service elsewhere.

I am giving this rating because I was overcharged for... - mick564

I am giving this rating because I was overcharged for service. I have been a mechanic in the aviation and aerospace industries for 25 years, I can turn a wrench. I work 6 and 7 days a week and have little time for truck repairs. I took my truck to Crivelli Ford, where I bought it, for service. It was running rough, I figured it was a cylinder miss-firing. It was. $202.95 later I had one new ignition coil for one cylinder. There was a $92.58 charge for parts and the rest was labor. 6 mos. later I had another cylinder miss-fire. I had bought a diagnostic tool in the mean time and fixed this problem myself. The coil cost $45 and the total time to replace the coil was less than 35 minutes, including travel time to get the part from a local Ford dealer. Diagnosis and replacement time was less than 10 minutes. I called the service manager, he said the high bill was due to using a system analyzer and a Motorcraft part. I told him I used my own analyzer and bought the coil from a Ford dealer. He had no response.

outstanding! - mikado150@

I was a Ford customer for 18.years. however, GM had better incentives And very accommodating sales force with no pressure as i use a cane and wheelchair. robert kubiak.

Also known as Fred Beans KIA. Go anywhere else, trust me,... - repoguy

Also known as Fred Beans KIA. Go anywhere else, trust me, We have leased several cars from Fred Beans dealerships and all are exceptional except this clown college. Need 1 quick example? Ok my oldest Daughter leased a new Forte from here, several months in -the steering wheel was making a loud noise on a Saturday, now we live about 50 minutes away but my daughter was going to be in langhorne Monday to work so she called at 8 am on Monday morning and asked if she could stop by so someone could listen to the noise and let her know if safe to drive, and she would make an appointment at that time to get fixed. She was told there’s nobody in today don’t stop by. Long story short after that great piece of customer service she makes an appointment finds out steering wheel needs a part ordered… after several months she gets a call and six emails that the part is in and to make an appointment to get installed. She takes off work brings car in at 7:30 am and is told they’ll need the car until 4pm. At 4 pm they call her and tell her part box was empty she’ll need to come and get car and make another appointment and a third day off work, we call the dealership manager Anthony- he’s apologetic and can’t believe this is happening so he says once part is found he’ll send a loaner car to our house for her to take to work and have the driver drive her car back to the dealer in langhorne to get fixed. The loaner car was left in front of our house locked up tight, really the driver from the dealership left with her forte and the keys to the loaner, we called Anthony emailed and called the dealership all morning but got nothing but background music. Oh and at the end of the day when they returned her car … her gas tank was on E ( she had a full tank when they picked it up) and that my friends is one of the better experiences we’ve had at this place. Never ever going there again, my daughter who loves her Forte says she’ll never lease a Kia again because of this dealership. You’ve been warned.

The service advisors go above and beyond to meet the... - a.cal

The service advisors go above and beyond to meet the customers needs and provide customer satisfaction through an easy service experience. Awesome sales and service department, they resolved the problem with my vehicle in a timely manner, and thoroughly explained what was wrong with my vehicle. I will definitely return for all my vehicle needs. Thank you,

Splendid as usual! - Wim

I brought the car in for the normal maintenance service as recommended by the window sticker mileage. I was extremely pleased when I was alerted that next month the car will be due for a state inspection and I was asked if I would like to care of that as well. It would safe me an extra trip and time. Then I was told that the most current AllState card was missing from the car's documents folder. The service person called AllState and the insurance card was sent to the Gateway Kia office printer. Everything was taken care off as efficient as possible.

Definitely not a 5 star jeep dealership This is... - phillyjen

Definitely not a 5 star jeep dealership This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I... (Full Review) This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I tried Gegnas Chrysler and was disappointed. My jeep was in the service dept for over two days and all it needed was a new battery. After having the jeep for two days, they had the audacity to charge me labor for investigating my complaint, then finding out what was wrong with the jeep and then replacing the battery. So, all together I was charged 3 different labor fees. I questioned this at the service dept and nothing they said to me made any sense. Coincidentally, all mgmt was out to lunch. ..or so I was told. Also, when I got to the dealership, no one appeared to be really busy, which I guess would explain why it took them two days to put a battery into my jeep. Avoid this place at all cost if you don't want to be riped off.