194 Pennsylvania Ram Service Centers

The service managers try to upsell unnecessary services, - Reesa N.

The service managers try to upsell unnecessary services, and add unwarranted charges to the bill. I brought my Pacifica Hybrid in for annual Inspection and Emission at 4864 miles, and also asked for an oil change. I was charged for emissions testing even though my vehicle was exempt due to the low mileage. The service manager was pressuring me to rotate the tires, even though they had no uneven wear and less than 5000 miles. They spoke to me like I didn’t know what I was talking about, despite the fact that I have experience owning, driving, and working on high performance cars since before all of them were born. When my vehicle was returned to me, my seat was in the wrong position, my radio and climate control were turned off, and my windows were down. As a matter of courtesy to vehicle owners, service department employees should return vehicles to owners in the condition they received them. This is especially important when the customer is disabled, as I am.

Great customer service - Rub5

Everyone here is great. Each time I take my vehicle here, I'm greeted with a smile. Karen and Taylor have been exceptionally helpful and very friendly. I would recommend Tri-star Somerset to anyone.

TRI STAR DOES NOT HONOR WARRANTIES. - lizgheg

TRI STAR DOES NOT HONOR WARRANTIES. Purchased several Chevy vehicles BEFORE dealership purchased by TRI STAR. Last vehicle purchased BEFORE public was aware that Centennial had been sold twice since 2017. Three warranties purchased for the Chevy in 2017. Vehicle has less than 24,00 miles. Recent issue with vehicle (not specifically known at this date.) Not known? TRISTAR REFUSED TO HONOR WARRANTY. Their "discretion" to REFUSE. GO FIND ANOTHER DEALERSHIP. RECOMMENDATION: DO NOT PURCHASE ANY VEHICLE FROM TRISTAR. Recommendaiton #2: file a complaint with AG of Pa. against dealerships that refuse to honor expensive warranties when the time comes to correct a problem.

Tri star Indians service group are always very friendly... - Lewie

Tri star Indians service group are always very friendly and pleasant to work with. They and are very accommodating to schedules. Due to current Covid regulations and my place of employment, I am very limited to days I can go into the office. My inspection was up and the end of the month of August and they were able to squeeze my car in for inspection on the only day I could go into the office. That helped me tremendously as I didn’t have to schedule time off of work to get my car inspected. Not only did they squeeze it in, they did it without hesitation and still had my car back to me within an hour!

We brought a Jeep and was told are warranty would cover - Smarshall190

We brought a Jeep and was told are warranty would cover things that they are now not honoring. We have bought many vehicles from VanCampens but this'll will be the last.

Awesome - Ricnic01

Need something fix. Was fix in only a few hours. Was the best service we have had. Had service here before. Would always recommend highly.

lack of brand loyalty - ddrt@15

having worked as a tech in a dealer for years i have a good idea how things work, this place is a joke, i didn’t buy my durango there so i was nothing to them if i wasn’t paying cash for something, couldn’t get a loaner or even pay for a rental, finding out fca will pay for power train repairs, which i had done, but had to take a day off work for diag and then not have it for a week while on vacation, then to top it off the body shop did the warranty repair but not the ins claim, didn’t even look at it, so unorganized it’s not even funny, icing on the cake was they bitched up one of my wheels scratched a brand new rotor and most likely cost me $70 at a real dealer to fix a backing plate shield on a rotor that was knocked loose so to whatever they hit with my wheel, so if you want headaches and damaged parts go here otherwise go to BZ they actually care there about you