2,584 Pennsylvania SRT Service Centers

I had a 2003 Mazda MPV in 3 times for service. The van... - mkxlh883

I had a 2003 Mazda MPV in 3 times for service. The van isn't bad, 2 visits were warranty work and one was body shop. Each time I picked up the car, on THEIR schedule!, it either had parts missing or wasn't put back together. First time: Side door weatherstripping wasn't put back in and the door was closed, but the door open light was on and the window wouldn't go down. Also, they denied warranty work on the rear A/C control module because it had been "abused" by liquid spilled on it. Guess where two of the rear cupholders are? Yes, right on top of the module. I took the rear console apart and reconnected the wiring harness. Problem FIXED! Second time: I asked to purchase a new cabin air filter and told them that I would install it since they wanted to charge 1/2 hour + part. It only takes 5 minutes to change, and most of that time is unwrapping the filter and emptying the glovebox. They charged me to install it, and I had to go through two managers to get the charge removed. Third Time: Had body shop work done. Let's just say that they didn't do everything that they said, and didn't even replace all of the bulbs that belong in the front end of the car.

The best guys work here they always treat you nice and - ivytats

The best guys work here they always treat you nice and take the time to listen.

Horrible customer service and unprofessional owner - thecaptain11

We called this dealership and scheduled an appointment ahead of time. When the vehicle was brought in for repairs, the dealership refused to work on it because it was managed by a fleet company. When we spoke with the service manager he hung up on us, so we called the owner and he also hung up. If you have the choice to go to any other dealer ship you should do so. I would not recommend working with these very unprofessional and rude people.

They will RIP YOU OFF & DO NOTHING, in return... - Cantolina,Danae777

Dott's Motor Company (Ford Service/Dealer) Will charge you numerous times to diagnose the same problem over & over again, yet, never fix the problem/problems until you go over their heads... You have to speak directly to THE COOPERATE FORD OFFICE & THE BBB... IT TOOK 4 YEARS TO GET THEM TO FIX OUR TRANSMISSION & TRANSFER CASE ON OUR F150 & 2 YEARS TO FIX THE E-BRAKE... Then after all the frustration agony & of course $$$ THOUSANDS $$$ OF $$$ DOLLARS $$$ LATER, they will try to work out on you.... The owner Tom Dott's isn't brave enough to call you back himself, but he will have one of the ladies in the office call you back & tell you, he wants to cancel the appointment you have made... WHY? HE IA AFRAID!!! AFRAID OF WHAT? AFRAID THAT HIS FORD SERVICE CREW WAS NOT ABLE TO SATISFY OUR NEEDS... IN OTHER WORDS, HE IS ADMITTING HE & HIS CREW ARE IC INCOMPETENT... WOW, CUSTOMER SERVICE JUST WENT OUT "THE DOOR"...

Lat time I use this company - tshawell

I bought a 2003 Pontiac Aztek July 2013. I've had this car approximately five months and have spent more time getting it repaired than I have driven it. I've had nothing but problems which I was assured was a reliable vehicle. The radiator had to be fixed/replaced on two different occasions. The alternator and battery were replaced last week. Well, while driving home today it shuts off twice while I'm driving in the middle of traffic and I had to veer off the road to avoid an accident. I call to see what can be done since it seems like this company just wants to get paid and isn't concerned about the harm that could've happened. I was told that the service department has to render a decision if I can recontract another vehicle. What I want to do is leave my car in their lot and call a lawyer. Any suggestions?

I want to take the time to thank Jim Pratte for his... - Henry

I want to take the time to thank Jim Pratte for his quality of service. I appreciate the efficient and gracious customer service. Thanks for keeping me posted on the status of my vehicle.