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I brought my 2012 Santa Fe in this summer for an... - fighthowse
I brought my 2012 Santa Fe in this summer for an inspection, and knew it would be kind of expensive because the check engine light was on, but otherwise the car drove fine. The estimate to repair that issue was $1000, but they also said that the tie rods, front axles and rear pads and rotors needed to be replaced to pass inspection.
After the shock wore off, I reluctantly told them go ahead with the repairs, using aftermarket parts if they could. They called me back a couple of days later, and said that the rear axle had broken while getting it off the lift, and that would need to be repaired also, waiving the labor cost (after much complaining on my part). I picked up my car later in the week, and paid half of its value in repairs.
The next day I took it for a drive, and a loud screeching noise started to occur whenever I braked, and the alignment was off. I brought it back in, and they realigned it for free, and said the front pads and rotors needed to be replaced to fix the screeching. I said no thanks, and brought it home to do that repair myself since I have the tools and knowledge to do that myself. Well, after I swapped the pads and rotors, the noise was still there. I also noticed a new problem of the vibrations when the car goes above 55, even after rotating the tires. I returned the new parts to the auto store, and have been dealing with the screeching for over a month, . I plan on taking the vehicle into another service provider because this place seems to just want money from me, while making my vehicle worse.
Every time I drive the vehicle now, I hear the screeching, feel the shaking in the steering wheel, and get angry because of a simple inspection that ruined this vehicle for me. DO NOT BRING YOUR VEHICLE HERE FOR REPAIRS.
The service department is outstanding, top notch! They... - Ray Moore Sr.
The service department is outstanding, top notch! They have delivered everything that they promised me, within a reasonable amount of time. I feel like a valued customer, not just a number, as my former dealer treated me. I highly recommend and endorse Tarbox Hyundai!
Service prices - Hundai2017
He took the time to explain how much would the service for me cost and in how long would it take me to have my car ready
I took my Toyota to Fox because I was getting poor gas... - rameses4444
I took my Toyota to Fox because I was getting poor gas mileage. They did a "diagnostic" and happily took my $49 but told me I'd have to leave the car overnight so they could do a more detailed diagnostic.
Fool me once, shame on you. Fool me twice, shame on me.
Needless to say I did not leave the car, nor shall I ever return.
While I was there I noticed a tremendous number of employees with seemingly nothing to do. There was one who's title must have been "part go getter," another "money taker," and a whole gaggle of "stand arounders." This dealership has A LOT OF OVERHEAD AND THAT MONEY'S GOT TO COME FROM SOMEONE, and it's NOT going to come from me.
very poor experience - deana23
I brought my car into the dealership for repair of my sunroof after it broke in the open position while I was driving it.( this was a known problem with this make and model.) Initially when my husband dropped my car off he was asked " are you going to wait." The service department had my car for 15 days. On several occasions they were asked to contact us with an update but each and every time we spoke with the service department it was because we contacted them!!! When we picked up the vehicle we were told it was detailed but the tape was still on my windsheild and there were smudges and fingerprints all over my windows. Our experience with the service department was horriable and we will never purchase a car from this dealership in the future!!! It's very unfortunate because the service we received when leasing the car was amazing!! David Brock was very knowledgeable about the vehicle and it was great to work with him! I feel there is a big disconnect between the sales department and service department.