I brought my vehicle in for Flood Ford due to an issue I... - kh.katyharris
I brought my vehicle in for Flood Ford due to an issue I was having. My vehicle was diagnosed, root cause found, and part ordered. Upon leaving the dealership that day, my check engine light was on and remote start was not working. Informing Flood Ford of this, they committed to correcting at the same time as my vehicle's original purpose is serviced. Fast forward 2 months, my vehicle's part arrived and my vehicle ready for service. I reminded Flood Ford about my check engine light and remote start needing correction. Flood Ford called me later that day and said they can only fix my check engine light and remote start after $126.50 diagnosis fee. I dreadfully agreed. The diagnosis (and invoice states), "found no actually circiut fault" yet I was not refunded. Upon picking up my vehicle following service, my check engine light was off but my remote start still didn't work. I didn't leave the lot yet and brought it to the service departments attention. Flood Ford wanted to charge me $126.50 again for a diagnosis. I declined and filed a claim with the Better Business Bureau.
I regret that my experience witb Flood Ford has been unprofessional and untrustworthy.
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