162 Rhode Island SRT Service Centers

Was exploring accessories/parts for my Frontier Pro-4X... - 1Sunbum

Was exploring accessories/parts for my Frontier Pro-4X and saw that Premier, my local Nissan dealer, had a 15% off promo. I called the parts dept. about the item I wanted, and they danced around the 15% off deal, eventually offering me the accessory at list price plus tax with no shipping charge. I agreed altho I thought it wasn't any great deal weighed against the supposed 15% off promo. Up side was when I offered to come in to pay for the item they said I could pay when it came in. That was just about 2 months ago; there's been no follow up call from the parts dept. I didn't buy the truck (got it new last summer) from this dealer but that shouldn't make any difference. When looking for a new "small" p'up I decided on the Frontier because I obviously liked it (it replaced my 18 year old Ford Ranger), JD Power ratings were very good, and just as important there was a local dealer "just in case." But no follow thru by the dealer is really poor customer relations and has me thinking twice about patronizing them in the future. It might seem trivial but it's not to me: Their apparent inability to manage something as simple as the parts ordering process has me seriously questioning how well they manage service/parts side of the business overall. I shouldn't have to call them to follow up so they can get my business; earning a customer's business is their job. From a "big picture" perspective ( I realize this is subjective), I'll repeat that I like this truck but my customer relations experiences from both Nissan dealers I've dealt with so far has me seriously questioning how Nissan sees customer relations.

My only interaction was for recall service. - jcruz0340

My only interaction was for recall service. I called twice and was told someone would call back. I never recieved a retirn call. Receptionist was no help both times. She was a bit of a jerk to say the least.

I had a mysterious issue with a loud noise every time I - Pegeankoch

I had a mysterious issue with a loud noise every time I drove my car and it had it serviced by someone named (Shawn? Sean?) and he figured it out and was very honest and didn’t overcharge me- which is rare to find in the city. Fixed it with an affordable price and an extremely friendly attitude

Finding someone that knows Mercedes and is honest, fair... - Kcasey001

Finding someone that knows Mercedes and is honest, fair and straight forward is difficult. They have been great in accommodating me because I am on the road every day for over 200 miles. A real pleasure to deal with. Family owned

Both the service and sales people treat you as if you are... - J. Fish

Both the service and sales people treat you as if you are royalty. No matter the reason for the visit, scheduled or impromptu, you are greeted by name, taken care of promptly and the staff makes sure you are completely satisfied before you leave. I would recommend Speedcraft to anyone.

Sales and service satisfaction - LuckyRhody

I bought my Eos from Speedcraft in 2008 and have had it serviced there ever since. They have handled routine maintenance - oil change, tire pressure and rotation -- beautifully and reasonably. A year ago I also asked them to handle a major repair after I tangled with an object in the road. They fixed the flat tire and arranged for repair of the body damage at a fair value as quickly as possible. I definitely am a Speedcraft fan and will have my car serviced only by them as long as I live in Rhode Island.

Great experience! - Christine

Everyone I dealt with were very accommodating and friendly. Very quick and fair priced. I will definitely go there for service in the future. Thank you to all of the staff.