Warning lite and message - WAYNE GUTZMER
I had scheduled an oil change and tire rotation the week prior to my visit. Two days before that I was driving down the road and it basically just shut down to an idle that was very rough and I got a couple of messages advising to get it to a dealer. After waiting about an hour for a tow-truck, I decided to turn in off and see if it would start again. it started up and all messages were gone.
When I took it in two days later for my service appointment, I told Shawn about the problem, and he advised me that I had only scheduled an oil change and he did not have the capability to check that without an appointment and the next one was the end of the next week. He said he had people living in motels waiting for repairs and left me with the impression that I should be happy mine would still go.
The interesting part is that on two previous oil appointments I had mentioned that the transmission would slip at times. I was told each time that nothing "showed up", which led me to believe that it had been hooked up to read any codes that might have been "telling". I now believe that that explanation was just to get me out the door and that nothing was actually checked..I went back to the records of those visits and see that nothing was noted as to document future potential problems. The same situation exists this time as nothing was noted on the service form.
I purchased this vehicle at this dealership and have a good relationship with the salesman Scott.
I have an appointment with another dealer to assess the problem. Since it is now past the 36,000 mile warranty, I may be in the same situation as some of the other commentators, since nothing was documented previously that may have led to this problem. I did not get a request for an evaluation of the service by either e-mail or snail mail, so that indicates to me that Shawn knew it would not be good. Hopefully this is something simple that is a warranty item so there will be no need for any further action with this service department. Long time Ford owner
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