Great experience - Kim
This was my second purchase at this dealership.
Everyone throughout my experience of buying my Jeep Cherokee was exceptional. From sales to finance and all in between, went out of their way to make sure I was taken care of and happy. Excellent dealership.
Top Reviewed Specialists At This Dealership
Customer Relations Manager
Best Car Buying Experience Ever Hands Down! - MtnTwo506
We found our car on the internet called Harper and was connected to Nick. By the end of the conversation we planned our drive from North Carolina to Knoxville. All I can say is boy were we glad we did! We have purchased many cars in our lifetime, but have never had such an awesome experience.
All of the guys Nick, Kenny and Joe were amazing. They listened to all our requests and made it happen. Normally buying a car is like going to the dentist and getting a tooth pulled, but not at Harper.When we arrived the car we wanted to buy was out front waiting to take it for a spin. Paperwork was all done and ready to be signed too.
We were done and ready to come home in no time. Nick took the time to show us all the bells and whistles so the drive home was a dream. If you are thinking of buying a car don't even entertain going anywhere else. Both the sales manager and service manager came out to meet us also, that is total customer service.
these people saved my bacon. - Failed turbo travelor
I was towing a heavy trailer on the interstate near by when I had engine trouble. I was able to limp in to the dealership at noon and by the next morning I was on the road. The service department bent over backwards to help me out and get me going. I have never in my 38 years of driving been treated so well by a car dealership, The service manager Eric was amazing, this guy is a true professional, he really cares about his job and his group of service employees. My hat is off to these folks, If I was ever in the area and in the market for a newer RAM truck I would buy it from these guys just due to the service experience I had.
Second time: service stll subpar - ram3500
Best advice: if you want quality service and customer support. Go elsewhere. This dealership does either does care about or understand customer service and doing the job right the first time.
Don't believe the reviews on the dealer website or anyndealer website for that matter. They have no reason to leave negative or less than satisfactory review posted.
Columbia Chrysler Dodge Jeep Ram Fiat