"Impeccable" customer service - Steve T
On Friday October 20, 2017 I arrived at Crown of Chattanooga for an oil change on my 2012 Fiat Sport. I have had my vehicle serviced here since I purchased my Fiat. The reason is the "Impeccable" customer service I consistently receive. Sounding like a broken record in this case, is a good thing. I
can't say enough times how Judy McDowell is a customer service icon. She has got this down to a science. With her courteous, approachable, knowledgeable demeanor, she continues to provide the type of customer service that brings people back.
P.S. I have to give a shout out to Lathon Biggs also. He is in the same camp!!
Thanks and keep up the good work!
My new 2018 Ram - 2018 Ram
Spencer done an awesome job informing me about the new Dodge Rams, he was able to answer any
questions I had, including questions about other vehicles on the lot. Great experoiance!
Top Reviewed Specialists At This Dealership
Professional Sales/Leasing Consultant
Customer Relations Manager
Bought a used Truck - JayCanyon
I just bought a used truck today at Steve Jones Chrysler Dodge and Jeep and I had the best experience buying with them. I had been shopping around through the whole nashville and mid TN area and had some really bad and rude experiences. Glenn was super friendly, honest and understanding. He really was genuine and all the rest of the staff there were very nice as well. I'd definitely recommend shopping here if your on the market for a new or even used vehicle! It was a fast, quick and easy process and they weren't pushy or trying to be forceful either.
Best Car Buying Experience Ever Hands Down! - MtnTwo506
We found our car on the internet called Harper and was connected to Nick. By the end of the conversation we planned our drive from North Carolina to Knoxville. All I can say is boy were we glad we did! We have purchased many cars in our lifetime, but have never had such an awesome experience.
All of the guys Nick, Kenny and Joe were amazing. They listened to all our requests and made it happen. Normally buying a car is like going to the dentist and getting a tooth pulled, but not at Harper.When we arrived the car we wanted to buy was out front waiting to take it for a spin. Paperwork was all done and ready to be signed too.
We were done and ready to come home in no time. Nick took the time to show us all the bells and whistles so the drive home was a dream. If you are thinking of buying a car don't even entertain going anywhere else. Both the sales manager and service manager came out to meet us also, that is total customer service.
Threatened with physical harm by sales manager - Retiredcop
I was looking at a specific vehicle and noticed a large amount of engine oil on the frame below the engine. I was told that the rear seal had been repaired. When I questioned how the rear seal was repaired without replacing it the sales manager went crazy and began shouting profanities and threatening me with physical violence in front of entire service department. As I turned to walk away the sales manager continued berating me and threatening violence. I turned and showed him my middle finger which was wrong but I had been pushed to the limit. At this point this guy got even more profane and told me that if I did not leave he would kick my ***. This guy went on like this for several minutes as I walked out of the service department. He is an embarrassment to the dealership. After having retired from 30 years in law enforcement I am use to having the dredges of society yell and scream at me but never expected this type of behavior from an AutoNation manager. I have forwarded a complaint letter detailing these details to Autonation Corporate and their Board of Directors.