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I drove 7 1/2 hours to pick up my new Dodge Charger... - Shaun_Hayes
I drove 7 1/2 hours to pick up my new Dodge Charger Hellcat Widebody and I'll I can say is the 15 hour round trip was well worth it! The customer service was top notch and the entire staff made the process seamless. I actually reached out to Columbia by accident as I reside in Indiana, however, when I spoke with Sales Consultant, Chance Greer, he was willing to go above and beyond the make the out of state sale as smooth as possible. I didn't have to drive down to get an appraisal of my trade in and they absolutely blew away the competition with what they offered on my trade. The deal was fantastic and they beat the previous deal I had set up with a local dealer that I spent several weeks negotiating. I would absolutely by from Columbia CDJRF again! Thanks to Chance Greer for making this happen.
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Highly recommended. Good trade. Enjoyable experience. - Jay
They have a top-notch team here at Harper. We visited the Alcoa location and worked with Calder Baker who came highly recommended by a long-time friend. My wife and I could not be happier with the trade. This type of transaction can be stressful for us, but not this time. Everything clicked into place and it was an enjoyable experience. Highly recommend!
Excellent experience. Sales reps are very friendly and a... - latishahrness
Excellent experience. Sales reps are very friendly and a pleasure to work with. Steve worked hard to get me in the car I really wanted, which is really appreciated.
Years back, I did some car sales, so I usually know... - Downschip84
Years back, I did some car sales, so I usually know what's going on. Walked in to get some info on a used Ram 1500 they had online. I was greeted by a young lady named Kaela. She explained that the unit I was interested in was being repaired at their local body shop. The Car Fax showed that the tailgate was saddened. Anyway, I told her I was very ingested in seeing this truck. She took my information, gave me her card and her direct line, and said she'd let me know when it was back.
I decided, after a few days (she did keep me updated) that I'd like to go back and start paperwork. I offered to take delivery, if they were working to do a we owe to have the damage repaired. She checked, and it was agreed. She sent someone to get the truck while we started the process.
The truck was brought up for me to look at, and there were some cosmetic issues that she wasn't aware of. I told her that, having been in the business, I understood that she wasn't going to know every vehicle on the lot or any issues that might be present. But, if she would agree to fix things that we discussed, I'd buy.
She could not have been nicer, or more tenacious to satisfy me as a customer.
They offered me more for my trade than other dealers, brought the price down, and told me that everything would be taken care of, but it'll take a few weeks.
I took delivery today and walked out feeling completely satisfied that they will stand behind their promises.
Some reviews show a bad experience. Mine was excellent. I'll be doing more business with them
Best Car Buying Experience Ever Hands Down! - MtnTwo506
We found our car on the internet called Harper and was connected to Nick. By the end of the conversation we planned our drive from North Carolina to Knoxville. All I can say is boy were we glad we did! We have purchased many cars in our lifetime, but have never had such an awesome experience.
All of the guys Nick, Kenny and Joe were amazing. They listened to all our requests and made it happen. Normally buying a car is like going to the dentist and getting a tooth pulled, but not at Harper.When we arrived the car we wanted to buy was out front waiting to take it for a spin. Paperwork was all done and ready to be signed too.
We were done and ready to come home in no time. Nick took the time to show us all the bells and whistles so the drive home was a dream. If you are thinking of buying a car don't even entertain going anywhere else. Both the sales manager and service manager came out to meet us also, that is total customer service.