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Easy, professional - R12345
Talk to Angela on line about a 2019 dodge ram 1500. Then the day I was supposed to meet her i found another truck on line. Emailed her let her know she had the new truck up front when I got there which was about an hour. Talk with her and took a test drive. Talk to I want say Russell and had a easy back and fourth about price to make everyone happy. Best thing was I drove there by myself and they were kind of enough to drive my car the 50 miles back to my house. So I could take my new truck and go to work. Very easy never pushed and really made it a very nice experience. The only negative is it took forever to detail and fill it up.
Top Reviewed Specialists At This Dealership
Customer Relations Manager
FANTASTIC CAR BUYING EXPERIENCE, WITH DAN MANNS! - Casey
This is the first time ever, I have actually enjoyed buying a car! To say they are patient, is an understatement! My husband is very particular, about purchasing a car, and Dan, had all the patience, none of the typical car salesman pushiness, and was COMPLETELY honest about all the details. Thank you! Also the service department is awesome as well! This has definitely become our family dealership!
Said one thing.....did another - Chaz118
I delivered my 2005 Dodge 3500 Ram truck at the dealership for diagnosing on July 29, 2019. I was told that the cost would be $955.70 and that these repairs would fix my problem. The cost seemed high, but this was a dealership and they are usually higher than average for any area. I agreed to the suggested repairs and confirmed that this would indeed fix my problem. I picked up my truck on August 1, 2019. Within the hour after pickup the problem returned. I called the dealership and was told to bring my truck back in on August 12, 2019 at 10:30 am. I received multiple reminders of this appointment and arrived early on August 1, 2019. After a few minutes the service adviser, Matt Luetjen, told me I would have to come back in a couple days as their tech was busy repairing other vehicles. I made a complete adjustment to my work day on August 12th to accommodate the dealership requirements only to be told to come back later. At this point I asked to see a manager. After waiting 30 minutes or so I was told the service manager, Treb Faulkner, was available. I told him my situation and he offered to try and get my truck in for service today, but I informed him that I had lost confidence in their abilities and would like a refund on the past work that did not solve my problem. I was never given old parts back, as is the custom at many other repair shops, and I agreed to pay their cost for the parts they installed on my vehicle, but expected a refund on the labor charge. The service manager told me he would not be refunding any monies. Later in the day I received an email from this same service manager offering a 10% reduction on whatever might be required to repair my issue. If the service adviser Matt had told me they think the indicated repairs would fix my problem, I would not be so offended. Matt said the repairs offered at $955.70 would fix my problem. My invoice number is 965404. Don't waste your time with these folks.
Best Car Buying Experience Ever Hands Down! - MtnTwo506
We found our car on the internet called Harper and was connected to Nick. By the end of the conversation we planned our drive from North Carolina to Knoxville. All I can say is boy were we glad we did! We have purchased many cars in our lifetime, but have never had such an awesome experience.
All of the guys Nick, Kenny and Joe were amazing. They listened to all our requests and made it happen. Normally buying a car is like going to the dentist and getting a tooth pulled, but not at Harper.When we arrived the car we wanted to buy was out front waiting to take it for a spin. Paperwork was all done and ready to be signed too.
We were done and ready to come home in no time. Nick took the time to show us all the bells and whistles so the drive home was a dream. If you are thinking of buying a car don't even entertain going anywhere else. Both the sales manager and service manager came out to meet us also, that is total customer service.