Harper Jeep Ram Chrysler Dodge Fiat

Harper Jeep deserves **zero stars** for the way this repeated repair issue has been handled. My Jeep has been back to Harper Jeep **three times since March for the exact same problems**, yet the issu repeated repair issue has been handled. My Jeep has been back to Harper Jeep **three times since March for the exact same problems**, yet the issues still have not been corrected. It has now been in their possession for **two weeks**, and instead of receiving a clear diagnosis, I have been told that parts have been removed while they continue trying to figure out what is wrong. What makes this especially frustrating is that they are now attempting to replace parts that were already replaced within the past month. I have explained this to the service writer, Tim, and service manager, Ricky, at least **five separate times**, but it feels like no one is listening or taking the time to review the repair history before recommending more work. There has been a serious lack of communication, urgency, care, and concern throughout this process. After multiple visits for the same unresolved issue, I expected a thorough diagnosis, accountability, and a real effort to fix the Jeep correctly—not repeated parts replacement, guesswork, and having my vehicle tied up for weeks. I have tried to be patient and give Harper Jeep every opportunity to make this right, but at this point I have lost confidence in their service department. Customers should not have to repeatedly bring a vehicle back for the same problem and then fight to have the service history acknowledged. Sources More

Excellent service. In and out in Bo time. Just had oil change and tire rotation. The waiting room is awesome! In and out in Bo time. Just had oil change and tire rotation. The waiting room is awesome! More

Austin was patient, precise, informative and persevered in attempting to help us find our ideal vehicle. He compromised when necessary to gain our business. Unfortunately, we discovered that the dealersh in attempting to help us find our ideal vehicle. He compromised when necessary to gain our business. Unfortunately, we discovered that the dealership was over three hours drive from us which made doing business there next to impossible. Had we lived closer, we would DEFINITELY have done business with Austin at Harper CDJR. More

After my 5th time taking it back to serviced for my 6th powertrain issue or failure, I’m finally writing a review. I would not recommend this dealership to anyone. What was a quick and smooth purchase ha powertrain issue or failure, I’m finally writing a review. I would not recommend this dealership to anyone. What was a quick and smooth purchase has turned in to a nightmare. Luckily, I bought the super pricey warranty so I haven’t had to pay out of pocket other than a $100 deductible the 5 times Ive taken it back for repairs and a little over $600 when warranty didn’t cover my radiator hoses randomly blowing off after 30 days of ownership. I tried to talk the original salesman I worked with about a trade and I was more less told to grab my ankles. Them knowing how much I paid down on the vehicle less than a year ago, plus the time I’ve lost on a vehicle I’m paying for and can’t operate, they thought it was be a good idea to “accidentally” try to up sale me 6k on a different vehicle than I asked for. When they got the numbers back for the correct vehicle, they still thought it would be a good idea to offer me sticker price. Take your business elsewhere, because once you’re out the door, customer service is GONE. But, my hats off to the service department. Those guys actually seem to care about the product and quality they put out. More

Service was excellent took truck in for warranty work got it back a day before they said I would mechanic stayed late to get the job done 👍👍👍👍 it back a day before they said I would mechanic stayed late to get the job done 👍👍👍👍 More

The experience was great , My truck is great I will be back. I told all friends and family if they need a vehicle to shop at Harper. back. I told all friends and family if they need a vehicle to shop at Harper. More

Good experience in the purchase of my new car. Great Salesperson and provided good information about my new 2021 Jeep Grand Cherokee L Overland 4x4 V8 Salesperson and provided good information about my new 2021 Jeep Grand Cherokee L Overland 4x4 V8 More

Took my truck for service, Harper had my truck done very quickly and explained everything that was done. Will bring my truck again for any service. quickly and explained everything that was done. Will bring my truck again for any service. More

This is where I service my charger and challenger. They do great work all be it a bit pricey. Yes I would recommend this dealership. do great work all be it a bit pricey. Yes I would recommend this dealership. More