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Excellent purchase experience, long distance customer - stanglep
I just purchased a CPO 911 from Gossett Porsche in Memphis, TN. I had been looking for a low mileage CPO 911 for quite some time, and finally found the car 450 miles away (I live in Dallas) at Gossett. After my inquiry, I was contacted by Winn Miller, my salesman. He was great to work with. As you can imagine, buying a car without seeing it in person can be daunting, especially if it is pre-owned. Winn went the extra mile. He sent me pictures of the car, corrected an issue with a warranty item and had the car completely washed and detailed in the showroom for me when I arrived after my long 7 hour trip from Dallas to Memphis. The car was exactly as described by him. The sales process was completely straightforward and everything we agreed on happened as advertised. It was a quick and painless process. Winn did a great job for me. The dealership also held the car for me for over a week while I could find time to make the trip. A flawless experience from start to finish. My only other wish would be to have this dealership in Dallas! I highly recommend Winn and Gossett Porsche.
Highly recommended. Good trade. Enjoyable experience. - Jay
They have a top-notch team here at Harper. We visited the Alcoa location and worked with Calder Baker who came highly recommended by a long-time friend. My wife and I could not be happier with the trade. This type of transaction can be stressful for us, but not this time. Everything clicked into place and it was an enjoyable experience. Highly recommend!
Continued problems - Zither
I have taken my vehicle to Harper for 2 years and continue to have issues. They are great with mechanical problems, but always leave the interior of my vehicle dirty. They continue to use sharp objects rather than plastic tools to repair interior parts and have often caused more damage than repairs.
What is your problem? - car1094738
11/7/2018: So I asked for information on a Porsche and I get an automatic email with the link to the car including the price. I respond back asking for additional details. NO RESPONSE.
11/8/2018: I get an email from Mark Majors stating "Are you still in the market for a Cayenne? Please let me know how I could assist with your purchase." To this email, I respond asking for additional information. NO RESPONSE.
11/9/2018: I get another email from Mark Majors stating: "Thank you for contacting Porsche Nashville! Are you still in the market for the 2018 Porsche Cayenne? Let me know how I could assist with your purchase." I respond to this email once again. NO RESPONSE.
11/12/2018: I get yet another email from guess who - stating "Thank you for contacting Porsche Nashville! Can I get you any additional information on the Cayenne? Let me know how I could assist or if you are still in the market." I respond this time by telling him to respond to my other email.
Only thing I can think is xxx man. Either check your emails or stop bothering me because I have moved on to another mores responsive dealer.
What a joke.
Initially purchased a 98 ML320 w/starmark warranty. Had... - Skeeman
Initially purchased a 98 ML320 w/starmark warranty. Had the vehicle inspected in Va for state inspection sticker (I live in VA). Va inspection site told me that my brakes were about shot, better have them replaced soon. Starmark inspection should have caught this and replaced before i took delivery of the vehicle. When I confronted the dealer about this they tried to stall and delay hoping i would just go away and forget it ...bring it back later and PAY to have the brake pads replaced. They finally got tired of my persistant complaining and they scheduled me in to have them replaced. All of this could have been avoided had they replaced them before i took delivery of the vehicle in the first place. Should have made it right when i complained and brought this fact to their attention. They have been difficult to deal with on issues like a loaner car, and scheduling my vehicles for service. Recently started asking if i wanted them to wash and vac my car for me....survey must be coming in the mail soon!