662 Tennessee Used Car Service Centers

The service department at this dealership is the worst I... - greenm

The service department at this dealership is the worst I have encountered in the 30 years I have dealt with service departments. I had my heater fixed and after I brought it home I noticed they cracked my dash and put a hole in it and never informed me about it, when I called them to ask what happened they told me it was because it was old. Then they informed me that I would have to contact Chrysler myself to see if they would pay to have it fixed that they were not responsible for it. Chrysler agreed to pay for it BUT I had to pay a $100.00 deductable which I did. While I had my dash being fixed I thought I'd get my oil changed and tires rotated. When I picked up my vehicle after that work was done I started driving down hwy. 45 to go to work and my truck started shaking, they didn't tighten the lug nuts on the tires. After this experience I started to hear different stories about this service depts. quality of work and none of it good.

Outstanding Parts and Service Departments - Sharkbaithal

Introduced to Homer Skelton Jeep when I needed recalled air bag replaced. A different dealership told me it would take all day (at least 6 hours) and never could nail down time it should be ready. Took it to Homer Skelton, dropped it off, and was given a loaner vehicle. By the time I made it to work had a text from Nate, giving me an easy way to communicate if I had any questions or needed anything else. 2 hours and 15 minutes after dropping Jeep off got another text saying it was ready. I also received a phone call to make sure I knew. Can’t ask for better customer service - and unbelievably everyone was pleasant to talk to. Last week had to replace the Jeeps battery. Talked to service on phone about issue, and brought battery in. Guy at parts desk took care of things, and I had battery in hand, paid, and was out the door in 7 minutes. Next time I have an issue with my Jeep, will be heading back to Homer Skelton (instead of the closer Jeep dealership). Finding good customer service is hard, and Homer Skelton does a great job.

I had my first service on my vehicle since owning the... - Daniel

I had my first service on my vehicle since owning the car, and Samuel made the entire process easy for me by keeping constant updates on my vehicle and explaining in detail all the things they fixed.