46 Texas Mitsubishi Dealers

Went in to get car checked for service engine light and... - infantryman

Went in to get car checked for service engine light and trouble starting. Appointment was for 1 pm. Turns out that they only have ONE mechanic who can work on Mitsubishi's and he was M.I.A. until a little after 4 pm. During this wait we tried to call and complain to the manager of the Service Department, whom could also not be reached. Then we went to talk to a "sales" rep about getting a vehicle to drive home until ours got fixed. They said that they would let us borrow one until ours was fixed. The car they brought around was bone dry on gas and ALL 4 tires were low on tire pressure by 10 points or more. We went to tell them that the car was not suitable to drive off in the condition that they gave it to us and the rep did not care or apologize. Then I asked to speak with a manager, Jared Franklin, and explained what was wrong with the car to him. He did not care and got an attitude with us saying "you can take the car or just leave it and be stuck here." I told him to drop the attitude and he jumped at me for a moment as if he was going to try and punch me. Later, they did air up the tires and give us HALF a tank of gas. The entire process was rude and met with no understanding, compassion, and a general sense of disregard for customer service. If you are looking for a car or wanting to get some service done on your Mitsubishi, DO NOT GO TO MANUEL MITSUBISHI. Save your self the headache and cash and go elsewhere.

This place is a joke! - marcie

This place is a joke!! Tried to get several repairs done on a brand new vehicle. Waited over a month for a part and then was told it was never ordered. No communication until we called them because it had been so long. Two other repairs were under warranty (brand new) and they said it wasn’t under warranty. Took the vehicle to another place and everything was fixed and not charged for.

Service centre - JP

I arrived late, my mistake but the service centre did not even try to accomodate me. I have explained that I am from a neighboring city, jut drove 60 miles and was delayed enroute. This was an hour before lunch and all they had to do was to perform an recall inspection to determain if they need to order parts. I jave also explained, when I made the appointment that my vehicle has the symptoms as described in one of te recalls. The specific recall is catagorized as a safelty recall and it is even tracked by Libirty Mutual. My thinking was that they could have ordered the parts for the one recall before the first vidit but apparently that goes beyond any logic. I can understand that ond could wait a while if you are late but the attitude of thr lady that received me was nit what Zi am used to at ang Mitshubishi setvice centre. This wasy first and last visit at this service centre. I left without getting the inspection done as I could not wsit from 10:15 till aftet lunch.

The customer servicer overall was great we were going to... - aosteguin

The customer servicer overall was great we were going to purchase one vehicle and we ended up with two new vehicles,this is wonderfull. Overall all we are very satisfied for the customer service.

I was told that I was approved by the sales rep. - ILM1976

I was told that I was approved then that they neede a coapplicant I submitted my additional information then that I needed to call the credit bureau to remove an alert and I did. The alert was removed and then they told me the additional information was not good enough. Then they requested my moms information in which I submitted. The sales rep then called me , but he didn't know. He said only nonsense and going in circles and no one knows anything. Bad customer service very unprofessional.

Fun and easy to deal with. - Radams

Jerome Baker made it easy to say yes! I will send Jerome Baker all of my business and my friends too. I love my new Cadillac!