Great place to get a new car - Natfedrick
They were very helpful and took the time to determine the best vehicle for me. It didnt feel like they were forcing a sale on me. They were determined to make sure i was happy with my time there
Top Reviewed Specialists At This Dealership
Purchasing a car - Sstc2018
In search of a car great place to shop everyone is very friendly . What ever I wanted to drive they had the vehicles ready for me
Internet Sales Manager
Amazing, friendly people! - jlhammons87
From the moment I walked in, everyone was friendly and knowledgeable. We hit some bumps, and they took everything in stride and kept things positive.
Great truck buying experience! - Jerrmey
If your buying a vehicle then go see David Aguirre for the smoothness automobile experience you will find. I will definitely be back for another soon.
“ Laid Back No Pressure Environment! ” - Sims
This was my first experience with Don Herring Mitsubishi Irving. I learned of them through searching the net for a particular vehicle I was looking for, and they happened to have a potential "Keeper" for me. I was very apprehensive at first, not knowing anyone at the dealer, or the area. I live about 45 minutes away. I phoned the dealership to confirm that the vehicle I was interested in was still there, and I spoke with Steven Curry, who i didn't believe was his real name. I said I'd like to come on in and check it out, and he said, "Great. It'll be up front and ready for you when you get here." I can't say enough about Steven as my sales contact. He was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just great, accommodating service. It sounds like a cliche, but we hit it off like this guys been my buddy for years. And trust me, I'm a skeptical type of personality. I ended up purchasing the vehicle I was interested in, for a price that I was comfortable with. No hassles. Just civil, relaxed negotiations. Steven went above and beyond when I had questions about anything he was ready with a response or solution. Unbelievable! Gave me complete peace of mind, which we all know, is close to priceless.
Good excellent. - Poncho2018
I was very pleased with Trevon Rubin he went beyond.and his boss was down the earth. And the last guy in finance office was all right.I understand every one has a job to do.but Trevon earn a raise.....
Great salesman - Jlcruz76
Martin O was great!!! Saw truck online called about and by the time we got there deal was ready to be signed!! Awesome!! Would definitely recommend again!!
Go see Tim.. - Nikki M
Tim is amazing. I come from a LONG LONG line of car dealership family members.. Dad is a GSM, uncles, close family friends, brother is a finance manager at a dealership.. pretty hard to get my attention, let alone impress me OR keep me as a customer.. Tim is honestly a stand up guy! I went to RB Mitsu 3 years ago to buy an outlander Sport, wasnt thrilled with my sales person but was without wheels due to my last vehicle getting totaled out on the side of the road by a drunk driver.. so i bout the sport.. 3 years later, the Outlanders bodystyle changed and it was an eye catcher, so at an appointment for service I met Tim.. he gave me his card and told me to let him know when i was ready! A few months later I took an employee to see him.. there was just something about this sales guy that really made me feel like he was the best person to help her out.. and sure enough, I was 1000% right.. 2 months later, I went back and saw Tim for my Outlander.. SOLD! I tell Tim all the time he had better not leave Mitsu.. I'll only buy mitsu's and I'll only buy from him! If you want a reliable car with all the features you could want at a price you'll never beat, go see him, you won't be let down!
The best service ever - Yaya0122
I really appreciate all that Mona do for me yesterday to get my Mitsubishi Outlander sport. im Mitsubishi fan she stay with me in all time and get differents option to help me with the Best deal that i need. THANKS MONA IM SO HAPPY WITH MY SECOND CAR FROM THERE. REAGOR DYKES NEED MORE EMPLOYED likes her i give 10 stars :)
Liars and unprofessional - Me22
This dealership is beyond sorry words can not explain. I was originally sold the car I choose to be called in a week later for them try and put me in a smaller car they picked out. After signing all the paperwork and driving the car for at least almost 2 months I get a call from Mike the supposed to be sales manager who is a total liar. This guy told me he reworked my deal to get me a better one and if I could bring the car by it was total xxxxxxxx.I get there and they block my car in and literally left me and my family on foot. We had to call a ride. Finance manager Miguel is even worse tried to lie and give me a story when it was them who pulled my deal from the bank. This place is full of crooks and liars and does not know how to treat people or do business. I would not recommend this dealership to anyone. Stay Away!
No pressure sales with Kimberly - Nwat32
Super nice lady. Was great to work with. I would buy from her again. I have had bad experiences with sales people before when they are trying to push a sale. Kimberly did a great job making sure I was comfortable during the transaction and I want pressuredto by anything. Ended up buying a Chrysler Pacifica.
Websites - OKC
Called and talked to sales that I wanted to by a truck they had listed on their website. The sales man told me the price was over two times the listed price. I asked to speak to a manager. Talked to the manager and he told me that those prices on their website sometimes are wrong and he would not sale me the truck for that price.
Buyer be ware. These guys are not truthful to get you to come into there lot.
review of sales person - CATMAN
My sales person was, JAMES IRIZARRY, he was great ,,, no pressure , very frendly ,, very helpful ,,,, followed up after sale ...... Got us great financing .......HIGHLY RECOMAND JAMES IRIZARRY ...... Steve and Janice Dobbins
I'm referring to HUB MITSUBISHI KATY TX - Ben
the worst experience on car repair, hands down. I bought a Mitsubishi evo x MR from Carmax and took it to them when I have the transmission issues. The car still under warranty and they won't honor it, according to the lady manager. I have to call corporate and report them before they fixed my car, two months after transmission won't work again took it to the same dealership it's a warranty repair but never got a loaner, I have to beg to ask for it but nothing was provided. Overall i have to rate the staff, the car, the brand as the poorest of poor . It's a shame that I used to admire mitsubishi a lot in the past. But there is always a reason why they are falling behind other brand. Will never get a Mitsubishi again.
Great Buying Experience - GES1006
I went into the dealership for a service to my old vehicle and left with a new Mirage. My sales person Vinny provided amazing customer and put me at ease during the buying process. He was down to earth, honest, and very professional. From sales, service and finance, I would highly recommend Gillman.
Saved by the Sales Manager - Ashleyda86
I am updating my original negative review. I will say that I had a negative experience when I first went in to buy my vehicle but this was quickly corrected by the sales manager, Rollin Collins. Mr. Collins called me the next day and wanted to see what he could do for me to make up for the original experience. I agreed to go in and see what could be done. He was friendly and professional and we worked out a deal I felt rectified the situation. Thank you Mr. Collins for reaching out and personally helping me purchase my new car.
Great service dept🏆AutoNation Mitsubishi ! - Julio Barreras
Great Service.! Wish other service providers were as good as AutoNation Mitsubishi !
Call for an appointment. Jose Ramirez service advisor went out of his way to get me an appointment the day and time I wanted. I Later had to.change.my appointment talk to service Toni Hatten and again I was given the time and date I requested.When I came in I was greeted my service adviser Jose Ramirez who already new what I needed he then handed over my car to a mechanic for servicing .When to the service waiting lounge and in 30 minutes my car was back washed and detail ( complementary )
I was greeted on they way out by Jose Ramirez service advisor and Service manager Bob Jenkins who wanted to know who was my service experience . 2 days later got a messages from Service coordinator Toni Hatten to.thank me for coming in and ask if I.had any concerns! Wau!!!.I love my Mitsubishi 2016 Outlander and Mitsubishi Service dept. Wish other business were as good as AutoNation Mitsubishi! Thanks. J Barreras
The worst car buying experience I’ve ever had - Disappointed Buyer
I’n a nutshell. Harry basically told me in order for me to see the car. I would have to fill out paperwork. Just terrible!!!!
I was told that I was approved by the sales rep. - ILM1976
I was told that I was approved then that they neede a coapplicant I submitted my additional information then that I needed to call the credit bureau to remove an alert and I did. The alert was removed and then they told me the additional information was not good enough. Then they requested my moms information in which I submitted. The sales rep then called me , but he didn't know. He said only nonsense and going in circles and no one knows anything. Bad customer service very unprofessional.
Service department - sHAGGY
My wife and her sister took here 2015 mirage in for an oil change . In which they were told everyone was at lunch which is fine .They told them to come back in 1 hour she did at 1:15 pm then they told here everyone is at lunch from 1-2 pm and come back after that.My question is whats tour problem and whos running the dept. I am a mechanic my self. Get your act together next time i buy a new car which is next year ill go to a Ford dealer not owned or associated with the PAYNE group.
We had an amazing experience! Mr. Trotter listened to... - naramire
We had an amazing experience! Mr. Trotter listened to our needs and fulfilled them in a most professional way. He went above & beyond to get us the best deal possible. He answered all our questions and addressed every concern we had with great patience. Mr. Trotter is a model example of a great sales consultant! Thank you!!!
Noel is your man! - anthony estrada
The entire process was quick and easy. Noel kept in touch while I made my decision and even after the sale. He also answered all my questions with great detail. After this experience they made a customer for life.
He got it done!!!!!!!!!! - jherica.calhoun
My experience was smooth and hassle free! I had the pleasure of working with O.J. as my sales associate. He was efficient, direct, and reassuring. He was able to put me in something I wanted, that was also affordable, and he didn't take all day either! Shop them first; Shop there last, whatever you do go see O.J. at Clay Cooley for all your car buying needs.
Blake Patterson in Service was Awesome to work with! - DParmer
I have taken 2 of my vehicles to Blake and he has gone above and beyond what was expected for my services. They had my vehicles finished well before they said they would and he was a pleasure to work with. I will only take my vehicles to Blake from now on for any service after my experience there. I wish all of my employees had the professionalism and work ethic as Mr. Patterson!!. It is a rare find these days. Thank you again for a pleasant experience.
I recently took my car in to be serviced for the same... - fwalker
I recently took my car in to be serviced for the same problem I experience 1 year prior (the check engine light popped on and the car would not turn on, the second time the check engine light came on and the car would turn but not start). Although my car was still within the mileage range for the warranty, I was told it would not be covered because there was something causing the part to go out. I was told my car was put on the machine and the code given meant I needed a new computer chip. I agreed to have this part replaced and Kevin and I agreed on a date for me to pick up my car. I spoke to Kevin several times over the span of 2 weeks and was told my car was being test driven and everything was good (just waiting for me to pick up). I picked up my car on a Saturday and everything seemed to be good. However, within 1 hr of leaving the dealership, the Check Engine light came on. I immediately contacted Kevin to advise him the light had came on and he instructed me to bring the car back, which I did. The following Monday I received a call from Kevin advising the Check Engine light was not coming on because of the problem I originally brought my car in for, but a new problem that would not cost an additional $1300 (after I had just paid $1000 (+), less than an hour prior). Needless to say he could not explain to me why this problem was not detected the first time my car was placed on the computer, the problem was not detected until after my car had been worked on, deemed to be repaired, paid for and driven off the lot. I am a very dissatisfied customer and will be reporting this to the BBB.
Don Herring Mitsubishi Plano