Worst service I've ever received from a dealership. - r3dl4b3l
Worst service I've ever received from a dealership. Dropped off my Tiguan in for oil change service and an issue with the rear windshield spray nozzle not working.
Got a call a couple hours from Jesse later saying they found the issue with the sprayer and needed to keep the car overnight to dry out the carpet where the leak was. Said it would be covered by warranty.
A couple hours later I get another call from Jesse saying that now the work would not be covered by warranty. He asked me if I had work done and being very vague about what the issue was. He asked if I had installed a tracker in my car in which I replied no. I asked him where is the leak? Is it under the drivers seat? If it is then yes, I zipped tied a blue tooth dongle under the driver's seat to enable wireless CarPlay. In which he replied, yes that must be it.
I was confused and asked why the hose for the rear wiper sprayer is under the seat? He kept saying yes yes and that there should be a 'clip' that holds the hose to the connector and that 'clip' is missing. I asked him that's a weird place to have a hose to run to the back windshield in which he tells me that the hose runs through the headliner. I asked him, well maybe its the wire for the trailer hitch but that runs outside under the car. He replied yes that must be it.
Jesse tells me that because of the 3rd party modification, that the work would not be covered under warranty and that I had 2 options. Option 1 was for him to patch it and they would dry the carpet over night for $650. Option 2 was double ~$1,000, to replace the entire tubing that meant to drop the headliner.
I was still confused so he sent me pictures of what he and the tech was seeing. Turns out it was the hardwire kit I installed for my dashcam that they were looking at. I wrapped the excess wiring around the controller of the hardwire kit that I left by the fuse box.
I didn't reply or call him back and went directly to the dealership to see what the problem was. I know he was surprised to see us and he kept saying that they would not cover it under warranty because of I installed a dashcam with a hardwire kit. I asked to see what the issue was so we go to the service bay around the back.
When we arrive to the vehicle, asked where the hose and leak was. They pointed it out to me and it was nowhere near the dashcam hardwire kit. The hose and connector was underneath the dead pedal that involved removing the pedal and the lower door plastic trim. The hardwire kit is by the door and fuse box.
We asked them to put it back together and we'll take it home. He said that it would be ready by tomorrow instead because they need to put everything back together.
The following morning I get a call from Jesse and said that he 'spoke' to his manager and they replaced the white connector for me. Like they were doing me a favor. I researched the hose and connect and could not find a 'clip' that holds those two pieces together.
I went to pick up my vehicle after work and I asked him so what is the part number for this 'clip'? He replies, oh yea there's no clip I miss understood that the connector just fits into the hose. We asked him so that should have been covered under warranty then correct? His response was yes it should have been. We asked him is the carpet dry then? He says, they tried it the 'best' they could.
Went I got home, I ran a fan overnight to dry out the area on my own because it was still very damp. I reviewed my invoice and it still says that because I installed a '3rd party hitch that any repairs would not be covered under warranty.'
Avoid this dealership!
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